Job title senior accounts receivable job title: senior accounts receivable position type: permanent location: bogota about your business area/department: a dynamic expansion of our finance team in bogotá, colombia—amadeus’ largest engineering hub in ...
¡prepárate para vivir una nueva etapa con periferia it group! si tienes experiencia como services manager ti y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. trabajarás con más de 1,000 profes...
**senior service delivery anaylst, people** **-** **bog00zv** **company**: worley **primary location**: col-cpd-bogotá **other locations**: mexico, brazil, chile, argentina, per-lima province **job**: shared services **schedule**: full-time **employment type**: employee **job level**: experienced **job posting**: may 12, 2025 **unposting date**: jul 11, 2025 **reporting manager title**: associate director, people services : **building on our past. ready for the future** worley is a global professional services company of energy, chemicals and resources experts. we partner with customers to deliver projects and create value over the life of their assets. we’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now. **objective**: global role as part of the wes people organization, responsible for ensuring the accurate and timely delivery of people services to worley's respective markets by partnering with the people services provider (capgemini) and assisting the wes service delivery manager. **responsibilities**: work closely with the wes service delivery manager and the service provider to ensure efficient, timely, and transaction-accurate delivery of newly transitioned bau and wes people services to worley markets. - ensure knowledge documents are maintained according to the designed framework. - participate in daily bau calls with the service delivery team to help mitigate lower-level (l0) operational challenges. - drive continuous monitoring of perfo...
**support associate** **location: bogota, colombia** **model of work: hybrid** **_ please submit your cv/resumé in english._**_ _**_only resumes submitted in english will be considered._** are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. **overview** **responsibilities** - responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within sla timelines - work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents - participate in the configuration, enhancement, and testing phases associated with software changes - implement and support of master data management solutions - ensure our customers have a positive experience by driving ...
Somos la compañia de retail y whosale más grande en la región de latinoamérica, con presencia en panamá, colombia, costa rica, honduras, nicaragua, el salvador, guatemala, república dominicana, ecuador, argentina y uruguay. bajo sla corp. operan las siguientes cadenas y algunas marcas que operamos son: sportline, nike, under armour, kicks, converse, swissbrand, jhonston&murphy;, rockport, super outlet y mercado del calzado. y operamos fila, haddad, joma, on, saucony, swissbrand, spalding, brooks, ztek. estamos en búsqueda de asesor comercial/vendedor apasionados por el deporte y las ventas, para que sean parte de nuestro equipo. requisitos -ser bachiller académico -ser mayor de edad -tener mínimo 6 meses de experiencia en ventas ofrecemos -estabilidad laboral -crecimiento profesional -horario de domingo a domingo, con 1 día compensatorio entre semana (un domingo de descanso al mes) -salario base + comisiones prestacionales sin techo + prestaciones de ley -descuento en nuestras marcas -dotación...
**calling all innovators - find your future at fiserv.** we’re fiserv, a global leader in fintech and payments, and we move money and information in a way that moves the world. we connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. if you want to make an impact on a global scale, come make a difference at fiserv. **job title** technical project management - advisor i es responsable de impulsar proyectos complejos, de alta prioridad, o fases componentes de programas grandes. responsable de entregar proyectos a tiempo, dentro del presupuesto y dentro del alcance. esta persona liderará y coordinará equipos multifuncionales, departamentales y entre empresas que son responsables de todos los aspectos de un proyecto, desde el inicio hasta el cierre. orquestador del ecosistema operacional de la celula. gestiona de forma coordinada la capacidad de su equipo de trabajo. participa en los comités de capacidad y mensuales definidos con el cliente. gestionar el product backlog de los proyectos que están bajo gestión de sus células. responsable de acordar con el cliente la gestión de capacidad. responsable del control de horas de los recursos y elabora la facturación mensual al cliente. responsable del cumplimiento del acuerdo de servicio. responsable de los planes de acción, mejoramiento de indicadores y sla. responsable de presentar informes y tableros de con...
**what you will do** - qualification: sdrs engage with prospects to assess their needs, pain points, challenges, and budget to determine whether they are a good fit for the company’s offerings. this involves asking qualifying questions and gathering relevant information; - appointment setting: once a lead is qualified, sdrs schedule appointments, demos, or meetings for the client partner team with qualified prospects. they coordinate calendars and ensure smooth transitions between the sdr and client partner team; - data management: sdrs maintain accurate and up-to-date records of prospect interactions, including notes from conversations, contact information, and lead status, in the company’s crm (customer relationship management) system; - collaboration with sales team: sdrs work closely with the sales team to understand their needs, share insights from prospect interactions, and ensure a smooth handover of qualified leads; - continuous learning: sdrs continuously improve their sales skills and product knowledge through training, coaching, and self-directed learning to enhance their effectiveness in prospecting and lead qualification; - metrics tracking and reporting: sdrs track key performance metrics such as the number of conversion rates, and sla. they provide regular reports to management on their activities and results. **must haves** - 2+ years in sales development positions; - 2+ years of experience in b2b companies; - strong communication skills; - eagerness to learn; - basic sales skills; - resilience and persistence; - ability to learn quickly; - s...
¿estás listo para transformar tu pasión por las ventas y unirte a nuestro equipo de alto rendimiento? ¡esta es tu oportunidad!. en sla corp estamos en busca de un lider de tienda con habilidades excepcionales de comunicación, liderazgo y gestión estratégica. bajo sla corp. operan las siguientes cadenas: sportline, nike, under armour, kicks, converse, swissbrand, jhonston&murphy, rockport, super outlet y mercado del calzado. ¿cuál será tu reto? asegurar el cumplimiento de las metas comerciales de la tienda por medio de la aplicación, creación de estrategias comerciales y el entrenamiento para el personal a cargo, de acuerdo a los procedimientos operativos establecidos por la compañía. que buscamos en ti: bachiller, técnico tecnólogo, profesional o estudiante de carreras administrativas como mercadeo, administración de empresas, economía, ingeniería industrial o afines. experiencia entre 6 meses en adelante en manejo y administración de tiendas o locales comerciales, preferiblemente en retail. creación y aplicación de estrategias comerciales, metodologías de ventas, gestión de indicadores y equipos humanos de trabajo para el cumplimiento de metas comerciales en venta al por menor. manejo de recursos e insumos de unidades de negocio o locales comerciales. nosotros te ofreceremos: contrato término indefinido salario $1.500.000/prestaciones de ley comisiones sin techo (prestacionales) descuentos en nuestras marcas estabilidad laboral ambiente de trabajo jovial, dinámico con posibilidad de aprender y crecer. ¡esperamos contar con tu talento en nuestro...
Empresa global de logística busca reclutador para - coordinar y supervisar al equipo de reclutamiento en sus procesos diarios. - garantizar el cumplimiento de los tiempos de contratación (sla) establecidos por la compañía. - participar en la definición de estrategias de atracción de talento (fuentes de reclutamiento, ferias, redes sociales, etc.). - asegurar el cumplimiento de los lineamientos de diversidad, inclusión y no discriminación en los procesos de selección. - realizar entrevistas de nível medio y alto (puestos administrativos, mandos medios y gerenciales). - monitorear y reportar indicadores de gestión (kpis) del área de selección. - coordinar con las áreas internas (administrativa, jurídica, operativa) para la correcta incorporación del personal. **requisitos**: - profesional en psicología, administración, recursos humanos o afines. **experiência**: - mínimo 1 año de experiência en procesos de selección. - experiência liderando equipos de reclutamiento (preferible en empresas de servicios o alto volumen de contratación). **conocimientos específicos**: - técnicas de entrevista por competencias. - manejo de portales de empleo y redes profesionales (linkedin). - conocimiento en legislación laboral básica (preferible). - manejo de indicadores de gestión. - herramientas de ofimática (excel intermedio-avanzado, ats). **competencias**: - liderazgo - comunicación asertiva - organización y planificación - trabajo bajo presión - orientación a resultados ***salario**: atractivo**: **beneficios adicionales**: auxilio de movilidad, alimentac...
Order to cash coordinator_ - _ ubicación: bogotá, colombia_ - _ tipo de trabajo: full time_ summary description: the order to cash coordinator supports customer care overall operation by providing seamless data and information integration as the foundation for an optimal functioning of business processes. this is shaped as: - establishing and maintaining the standards, processes and setting with the purpose of sustaining and improving high quality master data, especially focus on customer and pricing master data (when applicable), across different systems and supported by appropriate tooling. - supervise the demand to cash and reverse logistic/claims processes execution according to agreed sla with customers and global, regional and local policies and sops and look for improvements and automation of these processes. foster communication across functions in order to improve service levels and customer satisfaction and reduce operational costs and inefficiencies. in this role, the process efficiency manager will be responsible to manage operational processes to all customers. main responsibilities and activities: master data management maximize the efficiency and performance of customer and pricing master data across all internal systems and areas within the company (when applicable). quality checks: ensure that proper controls, including those stated in demand to cash/ ic&p;, are executed to ensure data integrity using standardized processes liaison with all functions involved in customer and pricing master data (trade, ci2c, treasury ) to make sure establ...
Sutherland is seeking an attentive and goal-oriented person to join us as a **senior specialist for it.** you are joining sutherland global services, a global business transformation company offering an integrated set of back-office and customer service support services. one of the largest, independent transformation companies in the world, sutherland serves marquee clients in major industry verticals. with our head office in rochester, new york, usa, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe. **_if you are an it specialist looking for a global career, do not miss this opportunity at sutherland!_** as a senior specialist for it, you will set the path to success by ensuring that all workstations are accessible for the organization’s day-to-day operations. **qualifications**: **key responsibilities**: - provide the required support to the management team in ensuring seamless operation and support to the customers - provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction - efficient problem resolution and maximize the system availability - review the frequently faced system problems and work on the improvements - identify pressure points and minimize risks - contribute towards automation and minimizing issues by improving technology and reduce owner ship costs - strictly adhere to the set procedures and follow the guidelines - ensures strict compliance on agreed sla for issue resolution ...
1.gestionar los requerimientos mínimos de equipos de usuario final para los reemplazos a que haya lugar durante la prestación del servicio. 2.entregar a los usuarios equipos de contingencia con el fin de restablecer la disponibilidad del servicio, en los casos que la solución de la falla del equipo usado en operación tome tiempos largos ya sea por reparaciones o por garantías 3.proponer cambios y/o actualizaciones para el servicio. 4.realizar seguimiento a la bitácora o reporte de reparación 5.definir e instruir los procedimientos de alistamiento de equipos 6.realizar el seguimiento a incidentes, requerimientos, cambios y proyectos 7.validar el licenciamiento del so y el sw configurado en el equipo de acuerdo a los cambios solicitados garantizando el cumplimiento de la normatividad legal para ello 8.realizar la baja equipos teniendo en cuenta el procedimiento establecido por colmedica 9.controlar el backcup de equipos definidos para contingencias 10.mantener todo el sw instalado con los soportes de compra y licenciamiento adecuados para certificar el uso correcto a nível de sw en los equipos de cómputo de la organización. 11.realizar el registro y planes de mejora de las lecciones aprendidas. 12.cumplir con los sla establecidos para la operación 13.realizar la presentación y seguimiento a los indicadores a que haya lugar, así como los informes solicitados 14.hacer el seguimiento a las actas de activos y cotejar con logística 15.planear y ejecutar las compras sobre los activos de ti de usuario final 16.actualizar documentos y procedimientos de la ...
Colaboradores que requieren contar con conocimientos técnicos que demuestren una excelente atención al cliente. siempre es en búsqueda de oportunidades de mejora continua tanto dentro de la organización y fuera de ella. el equipo de helpdesk estará compuesto por agentes monolingües (solo español). un colaborador de helpdesk+ será asignado para trabajar en las siguientes funciones según sea necesario: - troubleshooting - diagnóstico inicial. - mantener al cliente informado (comunicación continua) - _kci (keep customer informed)_ - seguimiento de los requerimientos. _(follow up)._ - cierres de tickets. _(closure)_ - elaboración de informes diarios. **responsabilidades e atribuições** - proporciona el primer nível de análisis de problemas técnicos y resolución de problemas del cliente con la ayuda de las herramientas disponibles en el service desk (por ejemplo, soporte remoto, sistemas de monitoreo de red, preguntas frecuentes, guía de resolución de problemas y artículos basados en conocimientos). - resolver o escalar problemas y solicitudes de servicio de acuerdo con los procedimientos establecidos. - el colaborador debe escalar proactivamente dentro de los parámetros manejados por el sla. - el colaborador debe escalar internamente con los operation managers cuando el análisis técnico se haya detenido por razones exteriores o a raíz de una falla general. - el colaborador realiza el seguimiento a las escalaciones recibidas e informa adecuadamente. - realizar el seguimiento y mantener al cliente informado _(kci -keep customer informed_) hasta la resolución. - g...
Somos la compañia de retail y whosale más grande en la región de latinoamérica, con presencia en panamá, colombia, costa rica, honduras, nicaragua, el salvador, guatemala, república dominicana, ecuador, argentina y uruguay. bajo sla corp. operan las siguientes cadenas y algunas marcas que operamos son: sportline, nike, under armour, kicks, converse, swissbrand, jhonston&murphy;, rockport, super outlet y mercado del calzado. y operamos fila, haddad, joma, on, saucony, swissbrand, spalding, brooks, ztek. estamos en búsqueda de asesor comercial/vendedor apasionados por el deporte y las ventas, para que sean parte de nuestro equipo. requisitos -ser bachiller académico -ser mayor de edad -tener mínimo 6 meses de experiencia en ventas ofrecemos -estabilidad laboral -crecimiento profesional -horario de domingo a domingo, con 1 día compensatorio entre semana (un domingo de descanso al mes) -salario base + comisiones prestacionales sin techo + prestaciones de ley -descuento en nuestras marcas -dotación...
**what you will do** - qualification: sdrs engage with prospects to assess their needs, pain points, challenges, and budget to determine whether they are a good fit for the company’s offerings. this involves asking qualifying questions and gathering relevant information; - appointment setting: once a lead is qualified, sdrs schedule appointments, demos, or meetings for the client partner team with qualified prospects. they coordinate calendars and ensure smooth transitions between the sdr and client partner team; - data management: sdrs maintain accurate and up-to-date records of prospect interactions, including notes from conversations, contact information, and lead status, in the company’s crm (customer relationship management) system; - collaboration with sales team: sdrs work closely with the sales team to understand their needs, share insights from prospect interactions, and ensure a smooth handover of qualified leads; - continuous learning: sdrs continuously improve their sales skills and product knowledge through training, coaching, and self-directed learning to enhance their effectiveness in prospecting and lead qualification; - metrics tracking and reporting: sdrs track key performance metrics such as the number of conversion rates, and sla. they provide regular reports to management on their activities and results. **must haves** - 2+ years in sales development positions; - 2+ years of experience in b2b companies; - strong communication skills; - eagerness to learn; - basic sales skills; - resilience and persistence; - ability to learn quickly; - s...
**support associate - measurement applications** **work hours: 8:00am - 5:00pm central standard time** **location: bogota, colombia** **model of work: hybrid** **_ please submit your cv/resumé in english._**_ _**_only resumes submitted in english will be considered._** are you excited by challenges? do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? then now is the time to join quorum software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. quorum software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. throughout every region of the globe, customers rely on quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. **overview** **responsibilities** - responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within sla timelines - work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents - participate in the configuration, enhancement, and testing phases associated with software changes - implement and support of master data ...
Requisitos: estamos buscando tecnólogos y/o ingenieros de telecomunicaciones, de sistemas, informática y/o carreras afines con experiência de servicio al cliente actividades a realizar: realizar atención telefónica para los casos de soporte técnico reportados por el cliente, garantizado el cumplimiento de los indicadores del área y los sla del cliente. efectuar el registro, documentación y clasificación de tiquets. condiciones del empleo jornada laboral:tiempo completo tipo de empleo:trabajo fijo salario:a convenir cantidad de vacantes:1 requerimientos experiência mínima:no especificado estudios mínimos:tecnológica sexo:indistinto...
Estamos en busqueda de gestor de inventarios responsable de gestionar, planificar y ejecutar los diversos procesos asociados a los requerimientos del negocio, según competencias y/o requisitos demandados ya sea : ejecutar el proceso de monitoreo de interacciones de los agentes con los usuarios de los servicios/ ejecutar el proceso de capacitación establecido para la gerencia/ asegurar que se cumpla el proceso y las políticas de la gestión de configuraciones/ manejar el sistema de distribución de llamados, asignados skill a los agentes/. realiza el seguimiento y la auditoria de los procesos de gestión en la calidad de la información en la atención de las mesas de servicio/ asegurar la correcta interacción entre los procesos asignados, hacer análisis de los indicadores con el objetivo de proponer mejoras de los procesos que redunden en la eficiencia de éstos/ generar la planificación y optimización de los recursos de las mesas de ayuda, realizando un seguimiento a distintos indicadores que reflejen desvíos en las variables que implican el cumplimiento de los sla comprometidos con el cliente. - mantener el inventario al día según los compromisos contractuales con el cliente. - velar por el cumplimiento de los ans. a nível de inventario. - integrar los procesos de control de inventarios con la gestión de activos y configuraciones - ejecutar el control de todos los elementos de configuración (ci´s) de la infraestructura ti con el adecuado nível de detalle - gestionar dicha información a través de la base de datos de configuración (cmdb) - interactuar con la gestión de inci...
**job title**: head - business partner management, americas **job location**: any within americas region, preferred location - bogota. **business area**: gsc, dgff **department**: business partner management **career level**: h are you dynamic and results-oriented with a passion for logistics? join our high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the “top 20 most admired shared services organizations in 2024” by the independent global shared services & outsourcing network (sson). we are the captive shared service provider for dhl global forwarding and dhl freight (dgff). we are an organization of more than 5,200 colleagues complemented by approximately 500 virtual fte (i.e., bots applied in process automation). our colleagues are based across six service delivery centers in mumbai, chennai, chengdu, manila, bogota & budapest. you will interact with people from all over the world and get the chance to a truly international organization. as the regional head, you will support management and strategic growth of gsc service offering and implementation of standard services for all gsc business partners for the americas region. this role reports into global head of business partner management. **differentiator**: - design, manage and monitor successfully complex projects. - set up & manage strategic product portfolio, add growth driving service products continuously. - anticipate and identify trends and derive respective business/ service product solutions....
**what success looks like in this role**: responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. works independently or cooperatively as a member of a team under the direction of a team leader or manager. primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. may be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. may also utilize multiple internal systems for one of the following activities: 1) locating, securing and coordinating shipping and receiving of critical parts from factories, repair centers, reclamation centers or unmanned locations to meet client service request; 2) working with field personnel to identify and correct parts inventory shortages/overages to maintain optimum parts inventory levels. key responsibilities - 3rd level telephone contact support - respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - must be logged into the call system so that hho’s can be received - ability to resolve problems with or without remote tools - consistently achieve first contact ...
**about veho**veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, veho is reinventing shipping, and all parts of the post-purchase experience as we know it. by removing the pain from delivery and returns, veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before. **about the role** the network operations analyst is a vital role focused on optimizing the performance and future growth of our logistics network. this position requires a strong analytical mindset to dissect complex logístical challenges, including warehouse connectivity, sla compliance, and network optimization opportunities. the analyst will be responsible for identifying inefficiencies, proposing data-driven solutions, and ensuring seamless network operations.a key aspect of this role involves proactive capacity planning and network modeling. the network operations analyst will forecast network demands, analyze critical data points such as last mile and middle mile volumes, truck injection schedules, and warehouse throughput to develop robust capacity models for cross-functional stakeholders. additionally, this individual will be the primary point of contact for evaluating and approving client volume proposals, collaborating across teams to resolve potential issues and ensure an exceptional customer experience. finally,...
Job title senior accounts receivable job title: senior accounts receivable position type: permanent location: bogota about your business area/department: a dynamic expansion of our finance team in bogotá, colombia—amadeus’ largest engineering hub in the americas. this strategic move is part of our broader commitment to growth in the region, aligning with our global footprint and “follow-the-sun” operational model to ensure seamless support across time zones. this offers a unique opportunity to be at the heart of our operations, contributing to innovative solutions and supporting our customers in the americas. whether you're a seasoned finance expert or an emerging talent, this is your chance to join a collaborative, inclusive, and forward-thinking team that’s shaping the future of travel technology. summary of the role: responsible for managing a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts from individuals and businesses, ensuring timely payments and maintaining positive customer relationships. this includes providing customer service to address payment issues and respond to requests within the assigned portfolio or territory. the role also involves delivering requested data to clients and internal teams, such as account summaries, copy invoices, and other documentation. key tasks include researching payments and unallocated cash, as well as proactively contacting clients to follow up on overdue payments. in this role you’ll: • execute dunning procedures through reviewing dunning exclusion proposals, sending dunning le...
**ready to make a ridiculous move?** what does a team leader do? think of yourself as one of the leaders of the operations department team leads go to work with one thing in mind: to provide the best customer experience to our clients. they are able to drive the performance of teammates in order for them to continuously hit their goals. as a team lead you will coach and manage teammates, and act as a bridge between your teammates and the other departments. being a team leader, you will manage the day-to-day planning and operations of your team. this includes making sure that each of your teammates deliver on their service level agreement (sla) and achieve their key performance indicators (kpis). you will be in charge of managing the team and making sure everyone adheres to their schedules. a critical part of the role is to be able to train and help in development of your team, by conducting team huddles, coaching sessions, to help them improve and grow. if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! taskus is an equal opportunity employer...
**about terrapay** global money movement, simplified! - powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets - 121 banking partnerships, 210+ send countries, 140+ receive countries. terrapay is the pulse of global payments innovation. we're the bridge that connects people and businesses worldwide, empowering them to effortlessly send, receive, and manage money across borders. we have repositioned ourselves as a global money movement player that helps businesses manage their global payments for local payout needs through our extensive network. regulated across over 30 diverse markets, terrapay stands out as the sole payment provider with such a broad reach. we harmonize the complexities of global money movement, orchestrating seamless transactions that transcend borders and cultures. we are driven by a commitment to inclusion and fueled by innovative technology, we're reshaping the financial landscape, ensuring that international transactions are secure, swift, and hassle-free. join us in simplifying global money movement with terrapay. **what do we stand for?** at terrapay, we stand for innovation, efficiency, and the relentless pursuit of excellence in the payments industry. our commitment is to deliver seamless financial interactions, enhance global connectivity, and drive transformative changes in the way people and businesses exchange funds. we place a strong emphasis on trust, security, and collaboration, ensuring that our clients and partners experience world-class financial services with unmatched integrity...
En algar tech estamos buscando analistas de servicio y soporte técnico on site para laborar en el sector de cordoba (preferiblemente vivir cerca al sector de munro), con experiência de al menos 2 o 3 años ¡si tienes concomimiento y experiência en servicio técnico it no dudes en aplicar! objetivo: apoyar a los clientes y colaboradores en el uso de herramientas tecnológicas y digitales, brindar una adecuada asistencia de soporte técnico en la organización, realizar y recepcionar envió de equipos, gestionar y resolver problemas que afecten al normal desarrollo de los procesos en la compañía. descripción del trabajo: - identificar y diagnosticar problemas: en caso de que la complejidad exceda sus capacidades, cede el ticket al responsable. - brindar soporte técnico para las actividades de mantenimiento, instalación y configuración de hardware y software (pcs, celulares, impresoras). - proceder a la actualización de las herramientas cuando sea necesario. - apoyar a los usuarios definiendo reglas y mejores prácticas. - gestionar los problemas identificando incidentes recurrentes y reduciendo el impacto de aquellos que no se pueden evitar. - solucionar las fallas en el entorno de oficina relacionados con ti (conectividad, errores de aplicación, problemas del sistema operativo). **skills**: - empatía - excelente comunicación, habilidades interpersonales y de diagnóstico - orientación al servicio al cliente - sla recepción y solución - kpi productividad condiciones laborales: modalidad: on site en el sector de cordoba horario: lunes a ...
**company description** technology is our how. and people are our why. for over two decades, we have been harnessing technology to drive meaningful change. by combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. from prototype to real-world impact - be part of a global shift by doing work that matters. as an am engineer at endava you will work with our teams to support our client operations. **responsibilities**: - ensure all requests, incidents, and queries are triaged in service management tool within agreed slas. - evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. - perform requirements analysis. - document and communicate the results of your efforts. - work closely with clients, technicians, and managerial staff. - ensure solutions meet business needs and requirements. - perform user acceptance testing. **qualifications** - ** basic scripting skills**: proficiency in powershell, html, c#, bash. - ** ci/cd experience**: familiarity with github, teamcity, and octopus deploy. - ** runbook management**: experience in handling runbooks for windows server maintenance. - ** network protocols**: knowledge of dns, dhcp, http, and https. - ** firewalls and security devices**: experience with firewall appliances and security measures. - ** infrastructure troubleshooting**: skills...
Analista de operaciones brindar soporte tecnológico con autonomía, garantizando la excelencia del servicio a través de la administración de recursos, mantenimiento preventivo y/o correctivo, gestión de reportes y/o métricas, u operando centrales de procesos en centros de cómputo, generando un impacto positivo en la productividad y gestión del usuario. seguimiento a indicadores. generación de informes. definir procesos óptimos para garantizar el buen servicio. atención orientada al usuario. garantizar el cumplimiento de los sla pactados con el cliente. tipo de contrato: 1 mes ciudad:ibague horario de trabajo: lunes a viernes 7 a 5 salario: $1.600.000 **habilidades** - orientación a resultados i - actitud positiva i - comunicación efectiva i - trabajo en equipo i - gestión del conocimiento i - compromiso i - novato - novato - novato - novato - novato - novato - novato **qualifications** en este espacio describir las especificaciones para la búsqueda **acerca de nosotros** creemos en el potencial innovador de latinoamérica, vivimos con pasión la transformación y la convergencia digital, por eso, queremos ayudarte a maximizar tus capacidades empresariales. es hoy cuando debemos unificar los silos, converger en un propósito común y conectar las tecnologías para transformarlas en valor. axity, conexiones que transforman....
Purpose & overall relevance for the organization: manage all aspects around gbs h2r operations teams within the framework of hr services, we are providing excellent services and business competence regarding all hr services related processes. as hr s...
Job title collections manager americas job title: collections manager americas position type: permanent location: bogota about your business area/department: amadeus is expanding its financial team in bogota to support global customers. this growth a...
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