Order to Cash Coordinator_ - _ Ubicación: Bogotá, Colombia_ - _ Tipo de trabajo: Full time_ Summary Description: The Order to Cash Coordinator supports Customer Care overall operation by providing seamless data and information integration as the foundation for an optimal functioning of business processes. This is shaped as: - Establishing and maintaining the standards, processes and setting with the purpose of sustaining and improving high quality master data, especially focus on Customer and Pricing Master Data (when applicable), across different systems and supported by appropriate tooling. - Supervise the Demand to Cash and Reverse Logistic/Claims processes execution according to agreed SLA with customers and global, regional and local policies and SOPs and look for improvements and automation of these processes. Foster communication across functions in order to improve service levels and customer satisfaction and reduce operational costs and inefficiencies. In this role, the Process Efficiency Manager will be responsible to manage operational processes to all customers. Main Responsibilities and Activities: Master Data Management Maximize the efficiency and performance of Customer and Pricing Master Data across all internal systems and areas within the company (when applicable). Quality Checks: Ensure that proper controls, including those stated in Demand to Cash/ IC&P;, are executed to ensure data integrity using standardized processes Liaison with all functions involved in Customer and Pricing Master Data (Trade, CI2C, Treasury ) to make sure established rules, templates, processes and timings are followed for the modification/creation of their respective settings. Liaison with areas in charge of Product Master Data (Industrial, Planning, Quality ) to ensure its integrity for keeping Customer Care Processes without impacts and re-processes Coordinate efforts related to Demand to Cash system interfaces to give a business solution about their flows, potential alerts and issues. Demand to Cash (Demand to Delivery and Customer Contact / Reverse Logistics) Supervise the execution of Order Entry, Order Processing, Order Acceptance and Order Fulfilment ensuring process compliance with documented procedures, DtC controls and system integrity. Supervise the execution of Customer Contact, Claims Management and all Reverse Logistics processes ensuring compliance with documented procedures, DtC controls and system integrity. Business Support and Management Make sure all SOP and procedures related to Customer Care are correctly updated, by the process owners, communicated and published. Ensure Customer performance culture: Analyze Operational Service KPI through Loss Tree Analysis (e.g. Fill Rate, On Time, Order Cycle Time, OTIF, Customer Complaints, Returns and Refusals, Sell In Variation) on a periodical basis and ensure the execution of action plans to solve issues Ensure proper coaching and feedback to the team members, fostering training on soft and hard skills and new knowledge, and evaluating staff performance. Respect and practice rigorously Quality, HSE, Pharmacovigilance, Compliance, Regulatory Affairs and Internal Control SOP and policies in all activities, identifying and correcting risky behaviors and communicating immediately any potential risk situation. Persigue el progreso, descubre lo extraordinario: Lo mejor está ahí afuera. Mejores medicamentos, mejores resultados, mejor ciencia. Pero el progreso no sucede sin las personas - personas de diferentes orígenes, en diferentes lugares, haciendo diferentes roles, todos unidos por una cosa: un deseo de hacer que los milagros sucedan. Así que, seamos esas personas. En Sanofi, brindamos igualdad de oportunidades a todos independientemente de su raza, color, ascendencia, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, capacidad, identidad de género o estado de veterano. ¡Ve nuestro video ALL IN y nuestras acciones de Equidad e Inclusión en ! #Li-Latam At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.