Enterprise customer success manager bogota, colombia – flexible workplace join schneider electric’s high-impact enterprise customer success management team and help shape the future of digital infrastructure for some of our most valued clients across...
Hiring department the thompson center for autism & neurodevelopmental disorders job description the thompson center for autism & neurodevelopmental disorders is pleased to announce the opening of two part-time clinical psychotherapy positions. these ...
Facilities coordinator (operation engineering) jll bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the facilities coordinator (operation engineering) role at jll facilities coordinator (operation engineering) jll bogota, d.c., capital district, colombia 15 hours ago be among the first 25 applicants join to apply for the facilities coordinator (operation engineering) role at jll get ai-powered advice on this job and more exclusive features. responsible for hard services, the facilities coordinator will manage technical suppliers and stakeholders, assessing every technical aspect of the operation. they will be the expert point of contact for the colombia team and provide support to sites in chile and peru. this role is responsible for ensuring the successful technical operation and maintenance of building systems across a designated portfolio, while also providing comprehensive facility support and fostering strong client relationships. the ideal candidate will be a proactive leader with a strong technical background and a commitment to operational excellence and customer satisfaction. - location: oxo center. pisos 8, 9, 10 y 11. barrio el chicó. - schedule: monday-friday 8:00 am to 5pm what this job involves: technical operations & maintenance - oversee and coordinate preventive maintenance services for a wide range of building operating systems and equipment, including but not limited to hvac, electrical, plumbing, ups, and fire life safety systems. this includes performing tasks and/or delegating as approp...
About the job: what you will do: - act as the direct contact and adviser for customer inquiries about cloudband infrastructure software and nokia container services products via ticketing tool, by phone and using remote access tools - quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner - collaborate with other support engineers and other internal teams and external parties during the problem resolution process - ability to multitask, prioritize, and work under pressure - outstanding troubleshooting skills and passion for problem solving and investigation - capability to front-ending the customer and internal stakeholders at the senior management level - document diagnostic steps and create reusable solutions for future incidents - ability to work as part of a team and focus on customers and solving their issues - be available to perform weekend shift duties on a rotational schedule when needed - contribute to regional or global initiatives or projects - fish-bone analysis for high impact service interruptions what you will bring: - 5+ years of experience working as a support or development engineer for a platform-as-a-service provider or hosting service - 5+ years of experience working with linux or unix operating systems - experience deploying in the data center, including upgrades, updates and disaster recovery - proficient with kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around the...
Job type: full-time / permanent reports to: supervisor, contact center location: bogota, colombia the world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. we are nuvei. nuvei (nasdaq: nvei) (tsx: nvei) the canadian fintech company accelerating the business of clients around the world. nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. at nuvei, we live our core values, and we thrive on solving complex problems. we’re dedicated to continually improving our product and providing relentless customer service. we are always looking for exceptional talent to join us on the journey! your mission a client support specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. client support specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry. key responsibilities include, but are not limited to: - shifts: 24/7 - provides exceptional customer experience by addressing inquiries using phone, in a support-center environment which adheres to sch...
📣 we’re hiring! customer success agent (remote – technical support) 🕒 schedule: monday to sunday, from 12:00 p.m. to 10:00 p.m. (spain time) 7am - 4pm col 📅 days off: wednesday and thursday - 🌍 work mode: remote - 🗣️ language requirement: upper-intermediate to advanced english (level 8.0 to 9.0) 📝 job description: we’re looking for a customer success agent with a technical mindset and a passion for customer service to provide tier 1 support to users and franchisees. this role is essential for resolving incidents, coordinating with technical services, and continuously improving operational processes. if you have experience in tech support, customer care, and are interested in the laundry or automated services sector—this opportunity is for you! 🎯 key responsibilities: 🔧 incident management: resolve basic technical and operational issues within 24 hours. handle connection failures with payment platforms (nexa, tpv, postnet, cashkeeper). escalate complex issues (tier 2) to specialized teams. 💻 technical support & coordination: provide remote assistance for minor equipment and platform issues. coordinate with external technical services for washer/dryer malfunctions. manage spare part shipments and offer initial support for smart systems. 📈 process optimization: document recurring issues and suggest improvements. provide ongoing feedback to enhance customer experience. 🤝 cross-department collaboration: work closely with operations and marketing teams on customer satisfaction initiatives. contribute to special projects within customer success and the contact center. 🏪 franchi...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description client services commercial and money movement solutions provides industry-leading and operational support to visa’s clients around the world. with our deep knowledge and expertise, we are a key internal partner to technical solutions and product teams bringing the voice of the client into the design, development and successful deployment of visa products and solutions. the money movement support analyst will be part of our client services team within the global contact center organization. the analyst will be a subject matter expert across the commercial and money movement solutions landscape in all regions. this includes b2b payments, cross-border payments, expense management, travel solutions, compliance, and data solution products. the candidate will need to understand all related integration to these commercial products and platforms. the analyst is a client-facing, position responsible for providing technical support a...
¿te interesa formar parte de una empresa líder global en tecnología médica y salud? esta organización, reconocida por su innovación y compromiso con los pacientes, busca personas apasionadas por el servicio, con dominio del portugués, para brindar soporte técnico y emocional a clientes en latinoamérica. el rol de patient services iii es ideal para quienes desean desarrollarse en un entorno profesional, colaborativo y multicultural, con posibilidad de impacto real en la vida de los pacientes. condiciones del cargo modalidad de trabajo: teletrabajo autónomo ubicación: bogotá (aplican candidatos de otras ciudades con condiciones de conexión y espacio adecuado) tipo de contrato: obra o labor duración: 12 meses jornada: 44 horas semanales, con disponibilidad para turnos rotativos de 6:00 a. m. a 9:00 p. m. (y ocasionalmente de 9:00 p. m. a 6:00 a. m. si la operación lo requiere) salario: $3.000.000 mensuales (con todas las prestaciones de ley) principales responsabilidades atender y brindar soporte a clientes en portugués con empatía y profesionalismo. resolver consultas relacionadas con funcionamiento de productos, accesorios, especificaciones y garantías. realizar seguimiento a casos técnicos o dudas, documentar adecuadamente cada interacción. cumplir con los estándares de calidad y tiempos de respuesta establecidos. actuar conforme a los procedimientos internos y protocolos del servicio. demostrar resiliencia y pensamiento crítico ante casos sensibles o complejos. requisitos obligatorios formación: bachiller o técnico graduado. experiencia: mínimo 1 año en ...
If you have experience in customer service make the change and start your career as a legal assistant! job description: as a legal assistant, youll be the first point of contact between our company and our clients, providing legal advice to people with traffic tickets in the u.s. in the following regions: north florida south florida georgia functions: confer with customers by telephone, email, and via sms portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for sms leads). contact customers to respond to inquiries and process on-line hires. performs other duties as needed guided by the management team. knowledge, skills, and abilities: knowledge of company services, policies, and procedures. skill in completing multiple tasks at once. skill in identifying and resolving customer problems. skill in oral and written communication, including english and spanish communications. skill in operating office and technological equipment and software. ability to communicate professionally with coworkers and customers. ability to follow oral and written instructions ability to organize daily activities of self and others and work as a team player. position type and expected hours of work this is a full time position (45 hours/work week) 2 days off per week. training schedule: monday to friday 8am a 6pm for 2 weeks on site: cra. 51b 80-58, piso 21, edificio smart office center, barranquilla requirements: legal assistant or customer service representative with minimum 6 months...
Technical ii, global it service delivery apply now job title: technical ii, global it service delivery job description we're concentrix. the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world’s best brands, today and into the future. we’re solution-focused, tech-powered, intelligence-fueled. with unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. we shape new game-changing careers in over 70 countries, attracting the best talent. the concentrix technical products and services team is the driving force behind concentrix’s transformation, data, and technology services. we integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. we combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. you will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. hence achieving our vision. our game-changers around the wor...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 225739 employee referral program – potential reward: $200.000,00 we are committed to investing in our employees and helping you continue your career at scotia tech. requisition id: 225739 thanks for your interest in scotia tech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a dev ops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams...
Company description: company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: we’re looking for a skilled data consultant to join our value realization services (vrs) team. in this role, you’ll collaborate with nice business consultants, sales executives, customer success managers, and clients to deliver actionable, data-driven that enhance contact center operations. this is a hands-on role focused on designing, developing, and maintaining automated business intelligence (bi) solutions, analyzing data, unlocking the value of nice products andtranslating complex insights into clear recommendations. if you’re passionate about analytics, storytelling with data, and creating business impact, we’d love to meet you. qualifications: technical delivery & analytics - design, develop, and maintain end-to-end data projects -from requirement...
Responsibilities: customer-centric focus: develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives provide regular updates, reporting, and quarterly business reviews to customers and five9 leadership on customer success and engagement identify and address any potential issues or risks that may impact customer satisfaction or retention strategic thinking : understand customer business goals and challenges to align five9 solutions that drive success and value for the customer proactively identify and address customer issues or concerns, and provide effective solutions use data and analytics to track and measure customer success metrics cross-functional collaboration: work closely with internal teams including professional services, product, and support to ensure customer satisfaction and retention coordinate with sales and tams on increased business opportunities within the account base key qualifications: bachelor's degree in a related field or 5 years of equivalent work experience proven experience in customer success, account management, or a related role excellent communication and interpersonal skills strong problem-solving and analytical abilities must be self-directed and self-motivated proven ability to manage multiple projects at a time while paying strict attention to details ability to work in a fast-paced and dynamic environment familiarity with contact center...
Are you looking for a challenging role that involves working with business applications? business application specialist as a business application specialist, you will be responsible for providing expertise in the design and functionality of business applications. you will work closely with customers to understand their business processes and products, and develop strategies to support them through application systems. you will review and validate detailed technical designs to ensure alignment with business requirements, perform quality review checks on project deliverables, and estimate rough order of magnitude for level of effort/cost of new application functionality. additionally, you will specify/recommend integration and parallel testing criteria, support implementation activities, and troubleshoot system environmental issues as required. as a liaison between business and it, you will act as a key point of contact for users building business cases, including cost/benefit analysis, risk assessment, project scope, and development of high-level plans. - 4 years of experience in application development/testing or business/system analysis role or 2 years as an application sme level i/application operations (production support) - high school diploma or equivalent required; bachelor's degree preferred or equivalent, relevant experience - high intermediate/advanced english skills required software/tool skills include sql, java, dialogflow cx experience, service now, dynatrace or rally, and guidewire claim center - entry level. other critical skills include application a...
Job description our organization is seeking a skilled accounting associate to join our team. as an accounting associate, you will play a crucial role in supporting the financial reporting process for trust funds and benefit plans. responsibilities include maintaining and updating financial records, performing monthly and quarterly trial balance reviews, and preparing financial statements and reports. you will also support external audits, compile documentation, and collaborate with cross-functional teams to gather financial data and design reporting dashboards. requirements - bachelor's degree in accounting, business administration, or a related field; - at least 5 years of progressive experience in accounting, preferably in public accounting, international organizations, or financial institutions; - proficiency in spanish and english, spoken and written, with additional knowledge of french and portuguese preferred; - citizenship of colombia; - no family members working at our organization or its affiliates. benefits we offer a competitive compensation package, including an annual base salary expressed on a net-of-tax basis, as well as: - 24 days of paid time off + 8 personal days + sick leave + gender-neutral parental leave; - a robust medical benefits program covering medical, dental, vision, preventive care, and prescription drugs; - a defined benefit pension plan providing financial security and support for future planning; - health and well-being programs, including access to our health services center for preventive care and health education; - development supp...
Cloud engineering opportunity we are seeking a professional with expertise in designing and implementing cloud-based solutions to drive customer adoption of aws products. this role requires collaboration with specialist, sales, marketing, and product teams to develop innovative solutions that address complex customer challenges. key responsibilities: 1. provide customers with technical expertise to advance adoption of aws cx products in service to customer goals. 2. collaborate with specialist, sales, marketing, and products teams to ideate around customers' most challenging business problems. 3. educate customers on the value proposition of aws and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud. 4. lead architectural reviews and workshops to advance customers' technical objectives. 5. design and implement amazon connect solutions with amazon lex and aws lambda. develop custom contact flows, ivr systems, and chatbots using node.js. integrate third-party services and apis to enhance functionality. requirements: 1. 8+ years of experience in cx it platform implementation in a technical and analytical role. 2. 5+ years of hands-on experience in implementation of large-scale projects on cx industry. 3. 3+ years of proven experience with amazon connect, amazon lex, and aws lambda. 4. strong proficiency in node.js, python, and related frameworks. 5. experience with aws services such as s3, dynamodb, cloudwatch, and iam. 6. familiarity with serverless architectures and microservices. 7. experience developing sof...
Job description the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. the vrs consulting team has a high level of individual accountability to create customer rois, customer engagement renewals, business development, and support the growth success of value realization services team. responsible for successful delivery of contact center performance improvement via workforce management program recommendations resulting in highly satisfied, referenceable customers develop and maintain relationships with customers to ensure continued satisfaction provide strong proven wfm subject matter expertise to guide customers through recommendations and guidance on best practices within the workforce management domains facilitate application design workshops followed by configuration, applicati...
**main responsibilities and deliverables** **strengthen** **relationships**: - responsible for successful delivery of contact center performance improvement via workforce management program recommendations resulting in highly satisfied, referenceable customers - develop and maintain relationships with customers to ensure continued satisfaction - assess current customer tools and processes and gather requirements needed to make design and configuration decisions - provide input into the project plan, deadlines, dependencies, and overlaying vrs activities - partner with other nice team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations - complete required project documentation on time, submit timecards according to policy, and track to annual objectives. - stay up to date with industry standards and processes of workforce management and produce collateral, whitepapers etc. that help promote nice value realization services - provide support to perform financial analysis, benefits/impact analysis and create roi models for the workforce management specific domains - develop repeat business opportunities via successful delivery, credibility and thought leadership provided - identifying additional solution opportunities and providing information to account team - deep and broad understanding of the wfm solution (nice wfm a plus) - minimum of 3 years of experience supporting a contact center environment with workforce management - proven ability to work independently while effectively handling pro...
Were hiring! customer success agent (remote technical support) schedule: monday to sunday, from 12:00 p.m. to 10:00 p.m. (spain time) 7am - 4pm col days off: wednesday and thursday - work mode: remote - language requirement: upper-intermediate to advanced english (level 8.0 to 9.0) job description: were looking for a customer success agent with a technical mindset and a passion for customer service to provide tier 1 support to users and franchisees. this role is essential for resolving incidents, coordinating with technical services, and continuously improving operational processes. if you have experience in tech support, customer care, and are interested in the laundry or automated services sectorthis opportunity is for you! key responsibilities: incident management: resolve basic technical and operational issues within 24 hours. handle connection failures with payment platforms (nexa, tpv, postnet, cashkeeper). escalate complex issues (tier 2) to specialized teams. technical support & coordination: provide remote assistance for minor equipment and platform issues. coordinate with external technical services for washer/dryer malfunctions. manage spare part shipments and offer initial support for smart systems. process optimization: document recurring issues and suggest improvements. provide ongoing feedback to enhance customer experience. cross-department collaboration: work closely with operations and marketing teams on customer satisfaction initiatives. contribute to special projects within customer success and the contact center. franchisee supp...
**company description** visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. position description: the client care support associate will be part of our client services team within the global contact center organization and will be responsible for supporting financial institutions and partners with our visa direct productsb2b connect product. as a client care support associate you will be working with external clients and banks along with internal technical solutions, compliance, treasury, product and technical teams regarding issue management and support for visa commercial solutions and visa direct products/services. specific responsibilities will include: - provide service to clients via phone calls and online support cases that are advanced and escalated (level 2 support) - investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. determine which issues need escalation or routing to other internal teams - identify file formats and connecti...
Sabre is a technology company that powers the global travel industry. by leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. simply put, we connect people with moments that matter. - job description - nuvola, a sabre´s company is looking for a reservation agent within our hospitality unit that takes inbound calls for a dedicated hotel or multiple properties. this role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. we strive to provide the guest with the best experience from the first phone call. - what does a customer service reservation agent do?- assist our guest and travel agents with their vacation needs via inbound calls - provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels - answer inquiries pertaining to the resorts’ amenities, services, and policies - aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc. - job requirements - 1+ years of customer service experience - advanced english speakers - fluent internet connection - passion to prov...
Icon plc is a world-leading healthcare intelligence and clinical research organization. from molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations. with our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. our people are our greatest strength, are at the core of our culture, and the driving force behind our success. icon people have a mission to succeed and a passion that ensures what we do, we do well. we have an incredible opportunity for a **clinical data lead** to join the team. **location**: - mexico (home based - colombia (home based) **overview of the role**: as a clinical data lead (cdl) you will be the point of contact for day to day activity on a study with key responsibilities for study set-up and close-out tasks as well as overseeing and coordinating tasks delegated to the study team members both locally and in other offices. you will also coordinate with data management teams, studies and programs of studies and independently oversee the performance of data management activities on multiple studies. - independently prepare all materials and take part in study kick off (internal and external) meeting. - review all activity on an ongoing basis to identify out of scope tasks and bring to the attention of the dmpm and contract analyst. - lead the development of specifications, implementation, and testing for the ecrf or paper crf. ...
Our purpose - mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. we support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ title and summary specialist, b2b marketing - sales enablement-2 specialist, b2b marketing - sales enablement who is mastercard? mastercard is a global technology company in the payments industry. our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. our decency quotient, or dq, drives our culture and everything we do inside and outside of our company. with connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. overview the global business services center is looking for a specialist, b2b marketing to play a vital role in efforts to win new business for mastercard. this individual will partner closely with global b2b marketing to support regional marketing, sales groups, and...
**about neuraflash**: we are a leading ai and consulting partner of amazon & salesforce obsessed with helping our customers transform their contact centers with ai powered experiences. our expertise spans across the amazon ecosystem with amazon connect, lex & contact lens and salesforce ecosystem with service cloud voice, einstein bots and digital channels, service cloud, field service, cpq, mulesoft, and einstein analytics. we are experts in building experiences grounded in data that transform and optimize the employee and customer journey. **what sets neuraflash apart?**: join neuraflash, where growth is not just a goal, but a way of life! since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. this rapid expansion has unlocked a world of exciting career opportunities for our team. imagine stepping into the heart of innovation, working with cutting-edge technologies like salesforce, genai, and amazon. here, you won't just keep pace with the industry; you'll set it! but growth isn't just about the company; it's about you. at neuraflash, we believe in endless learning. our technical boot camps are your gateway to mastering new skills and technologies. whether you're diving into genai or conquering service cloud voice, we've got your back. our success is rooted in the satisfaction of our customers, and our exceptional csat score reflects that. join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change. we are committed to nurturing positive working ...
Our purpose we work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. our decency quotient, or dq, drives our culture and everything we do inside and outside of our company. we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. we believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. title and summary specialist, b2b marketing - sales enablement-1 specialist, b2b marketing - sales enablement who is mastercard? mastercard is a global technology company in the payments industry. our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. our decency quotient, or dq, drives our culture and everything we do inside and outside of our company. with connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. overview the global business services center...
**job description**: availability to work in bogotá, colombia in a hybrid regime (3 times per week on site). **the role** the onstar sales leader or onstar sales bpl (sales business performance leader) will be responsible for the sales strategy for onstar and connectivity services through a subscription business model. leading the contact center sales team and other transactional digital platforms to meet the business sales targets for the spanish south america countries (argentina, colombia, chile, ecuador, peru, paraguay y uruguay). **responsabilitites** - responsible for sales and loyalty strategy based on a subscription business model - responsible for the sales channels: contact center & digital platforms for sales - responsible for achieving the business kpis: contact center convertion rate, a high amount of credit card captures, a high customer retention, a low churn and a long permanence of the paid subscribers. - set the daily goals for call center sales teams (inbound, outbound, remarkerting and loyalty teams) - collect and analyze call center statistics (sales, conversion rates, advisors individuals objective etc.) in order to identify business opportunites and action plans to improve the business performance - ensuring an efficient capacity plan to maximize the productivity of resources at contact center with the help of the workforce management team - designing a commercial training for contact center advisors - designin accurate procedures for contact center and digital channels for sales and customer cacellations - developing reports for diffe...
**supervisor,data center critical facilities**: - jr-152805 - bogotá - operations - full time **who are we?** equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. digital leaders harness equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. we embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. **job summary** data center critical facilities supervisor is responsible for maintaining data center infrastructure systems in a mission-critical, high-risk and high-reliability environment. operates, maintains, and repairs multiple critical and non-critical facility components, including hvac (heating, cooling, and ventilation) systems, plumbing, fire control and suppression, roofing systems and exterior grounds. has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. supervises ...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories...
Channel account manager. corporate accounts, video security & access control page is loaded channel account manager. corporate accounts, video security & access control apply locations bogota, colombia (zcl04) time type full time posted on posted 5 d...
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