**About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey. **What sets NeuraFlash apart?**: Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team. Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it! But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back. Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change. We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world. Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together! **AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO**: - Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Facilitate business process reviews to identify customer requirements and processes - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI - Translate customer requirements into contact center design, leveraging best practices, and other AWS Services - Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards - Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and manage expectations and priorities - Drive best practice contact center design into each and every aspect of solution delivery - Effectively manage all aspects of project and customer communications - Deliver customer end user training and documentation - Exercise independent judgment, and take the lead role on enterprise level projects with mínimal direction from senior management - Lead vision and strategy discussions with contact center and customer service leadership and management **QUALIFICATIONS**: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js) - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers - API integration experience - Strong troubleshooting and debugging skills - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy - Contact Center architecture knowledge - Experience in technology/software sales, pre-sales, or consulting - Advanced knowledge of AWS services and cloud architecture - Salesforce knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound dialers and campaign management - Knowledge of software development methodologies such as Agile and Scrum - AWS Cloud Practitioner Certification - AWS D