Cloud Engineering Opportunity We are seeking a professional with expertise in designing and implementing cloud-based solutions to drive customer adoption of AWS products. This role requires collaboration with specialist, sales, marketing, and product teams to develop innovative solutions that address complex customer challenges. Key Responsibilities: 1. Provide customers with technical expertise to advance adoption of AWS CX products in service to customer goals. 2. Collaborate with specialist, sales, marketing, and products teams to ideate around customers' most challenging business problems. 3. Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud. 4. Lead architectural reviews and workshops to advance customers' technical objectives. 5. Design and implement Amazon Connect solutions with Amazon Lex and AWS Lambda. Develop custom contact flows, IVR systems, and chatbots using Node.js. Integrate third-party services and APIs to enhance functionality. Requirements: 1. 8+ years of experience in CX IT platform implementation in a technical and analytical role. 2. 5+ years of hands-on experience in implementation of large-scale projects on CX industry. 3. 3+ years of proven experience with Amazon Connect, Amazon Lex, and AWS Lambda. 4. Strong proficiency in Node.js, Python, and related frameworks. 5. Experience with AWS services such as S3, DynamoDB, CloudWatch, and IAM. 6. Familiarity with serverless architectures and microservices. 7. Experience developing software code in one or more programming languages (Java, Python, etc.) 8. Strong experience on the CX industry: Telephony, IVR, ACD, CTI, Data Lake, WFM, Omnichannel, and GenAI integrations, CRM experience. Custom development of cloud CX solutions. 9. Experience with other AWS services (e.g., SQS, SNS, API Gateway). 10. Knowledge of front-end technologies (e.g., React, Angular) is a plus. 11. Ability to collaborate effectively across organizations. 12. Familiarity with DevOps practices and CI/CD pipelines. 13. Strong understanding of cloud-based contact center solutions and IVR systems. 14. Excellent problem-solving and debugging skills. 15. Strong communication and collaboration skills. 16. Strong GenAI development skills. What We Offer: In addition to the perks of working with a talented team, we offer competitive compensation, comprehensive benefits, training on cutting-edge technology, a flexible work schedule, responsible time off, standing desks, and a kitchen filled with snacks chosen by our employees.