Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en bogotá, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué hará...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript ...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently looking for customer sales representatives! what will you do? promote and sell home warranty services to customers through inbound and outbound interactions. engage with customers effectively, demonstrating strong communication and persuasion skills. requirements full-time availability, including weekends and holidays. at least 1 year of experience selling intangible services; bpo experience is a plus. advanced english level (b2+ or higher). excellent communication, persuasion, and customer engagement skills. ability to work in a dynamic, goal-oriented environment. strong sales drive and motivation to exceed targets. compensation we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer a positive and inclusive work environment. professional development and internal growth opportunities. centrally located office with easy access to public transportation (calle 73 via 40 #350). the chance to join a growing global company that values people and performance. who we are unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personali...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. c...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo en bogotá, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo sitio! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y capacidad de comunicarse eficazmente en francés. ¿quién eres tú? posees un diploma de escuela secundaria. conoces más de 1 año de experiencia en servicio al cliente. posees conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa de procesos empresariales (bpo) con presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas de centros de contacto, procesamiento empresarial y subcontratación tecnológica a clientes en todo el mundo. en casi dos décadas, hemos crecido de un pequeño equipo a una organización global con colaboradores en todo el mundo dedicados a apoyar a nuestros clientes internac...
Senior manager of quality & training about the role we are seeking a dynamic and experienced senior manager of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role requiring a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qu...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se basa en un entorno de back-office, sin interacción directa con clientes. en cambio, el enfoque está en la mejora continua de procesos internos, contribuyendo estratégicamente a la excelencia operativa mediante un enfoque colaborativo y analítico. ¿quién eres? tienes un diploma de secundaria. posees más de 2 años de experiencia en atención al cliente. se valorará experiencia en soporte de nivel 2, soporte en piso y back-office. hablas inglés con fluidez (nivel b2+), tanto escrito como verbal. dominas las comunicaciones virtuales (emails, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa emergente de externalización de procesos de negocio (bpo) con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con empleados en todo el mundo dedicados a apoyar a nuestra clientela internacional. en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente (cx) y mejorar la eficiencia operativa para nuestros clientes. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a l...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualificat...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualificat...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualificat...
Unifycx is looking for extraordinary customer service representatives to join our motivated and ambitious team in barranquilla, colombia. this is a full-time on-site role in barranquilla. the legal customer service representative will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. requirements: full-time availability (7 am - 9 pm timeframe) ability to handle calls and emails highschool diploma is a must advanced english level b2+ or higher exceptional communication and interpersonal skills emphasizing customer service, including telephone etiquette, voice quality, articulation, and listening skills. benefits: - monday to friday schedules - great location near bus stations and public transportation - 2 days off - growth opportunities who we are: unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced ai technologies to elevate the customer experience (cx) and drive operational efficiency for our clients. our commitment to innovation positions us ...
¡unifycx está creciendo! nos encontramos en la búsqueda de agentes de revisión de interacciones para unirse a nuestro motivado y ambicioso equipo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición se desarrolla en un entorno 100 % back-office, sin contacto directo con los clientes. el enfoque está en la mejora continua de los procesos internos, contribuyendo estratégicamente a la excelencia operativa a través de un enfoque colaborativo y analítico. ¿quién eres tú? tienes un título de secundaria. cuentas con más de 2 años de experiencia en servicio al cliente. se valorará experiencia en soporte de segundo nivel (tier 2), apoyo en piso (floor support) y actividades de backoffice. eres fluido en portugués (b2) - (indispensable) te comunicas de manera efectiva a través de medios virtuales, incluyendo correos electrónicos, mensajería instantánea y llamadas. ¿quiénes somos? unifycx es una empresa emergente de tercerización de procesos empresariales (bpo) con fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas en centros de contacto, procesamiento de negocios y tercerización tecnológica a clientes de todo el mundo. en casi dos décadas, hemos crecido de ser un pequeño equipo a convertirnos en una organización global, con colaboradores comprometidos a brindar soporte de calidad a nuestra clientela internacional. en unifycx, aprovechamos tecnologías avanzadas de inteligencia artificial para mejorar la experiencia del cliente (cx) y optimizar ...
Unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! ¿qué harás? como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. ¿quién eres tú? tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). ¿quiénes somos? unifycx es una empresa de procesos empresariales (bpo) con una fuerte presencia en estados unidos, colombia, república dominicana, india, honduras y filipinas. brindamos soluciones personalizadas de centros de contacto, procesamiento empresarial y subcontratación tecnológica a clientes en todo el mundo. en casi dos décadas, unify...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance unifycx is a certified woman-owned business and an eoe employer that welcomes diversity. come grow with us! requerimientos educación mínima: bachillerato / educación media 1 año de experiencia i...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 #350) the chance to join a growing global company that values people and performance unifycx is a certified woman-ow...
Unifycx is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, you will provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond to any billing inquiries that may arise, and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals who are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or installation (sales, billing/account, and tech support) · use every resource available to resolve the customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/de-provisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-task...
Unifycx is growing and we are looking for a team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and performance expe...
Glowtouch is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or install (sales, billing/account, and tech support) · use every resource available to resolve customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders’ inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/deprovisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-tasking skills · 6 m...
Unifycx is growing and we are looking for a call center team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsib...
Unifycx is growing! we are looking for an experienced call center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location! what will you do? the overall purpose of the contact center trainer is to facilitate on premise and new hire and continuous education training, develop and organize content and curriculum, and educate trainees to successfully graduate prepared and on schedule. ultimately, you will make sure our customer service representatives build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. we believe that our employees are the most important asset of our company and our commitment to world class training is a key to our success. ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. in this position, you will: prepare and provide on premise and/or virtual training for new hires. ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions provide ongoing training of new and updated information, products, and processes create a positive and engaging virtual learning environment develop team skills in areas of customer service and communication ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives assemble and distribute course materials and teaching aids track completion of training and all testing results by employee provide feedba...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u. s. honduras, dominican republic, and colombia). this is a dual-fun...
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