UnifyCX is looking for extraordinary Customer Service Representatives to join our motivated and ambitious team in Barranquilla, Colombia. This is a full-time on-site role in Barranquilla. The Legal Customer Service Representative will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. Requirements: Full-time availability (7 am - 9 pm Timeframe) Ability to handle Calls and emails Highschool Diploma is a must Advanced English level B2+ or higher Exceptional communication and interpersonal skills emphasizing customer service, including telephone etiquette, voice quality, articulation, and listening skills. Benefits: - Monday to Friday schedules - Great location near bus stations and public transportation - 2 days OFF - Growth opportunities Who We Are: UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.