En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la em...
Position summary: horatio is seeking a recruitment marketing specialist who will play a critical role in the day-to-day candidate sourcing activities within the talent acquisition team. this role will coordinate all the sourcing activities as part of...
Position summary: this role will support our client’s goals by coordinating and managing quality analysts and associates to ensure we are following our client's procedures, standards, and metrics by identifying areas of improvement. this role will be responsible for coordinating and preparing our quality team by developing strategies and quality plans, as well as managing the associates reporting to them. it will build coaching and feedback forms and processes, and will engage the team to create quality projections to overcome any challenges. responsibilities: creates and implements company quality standards. accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures. trains and motivates employees to ensure that quality standards are met. achieves quality assurance operational objectives by contributing to information analysis. meets financial objectives by estimating requirements, preparing annual budgets, and scheduling expenditures. develops quality assurance plans by conducting hazard analyses and monitoring procedures. validates quality processes by establishing product specifications and quality attributes. assists in the recruiting process when hiring specialists. analyze csats and report back to the director of operations. maintains and improves product quality by completing product, company, system, and compliance audits. prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends. provides the operations and quality teams with procedure recom...
Position summary: the ideal candidate must have previous hands-on experience with process improvement and project management, advanced english, experience managing multiple channels, including chats, emails, tickets and phone calls, and must also be well-versed in back office and data entry. we also need someone with experience with crms, customer service technologies, and cloud-hosted telephony. to apply for this position, you should have at least 3 years of experience as a supervisor, team lead, or equivalent in the bpo industry within a financial campaign. proficiency in english is crucial for success in this role. responsibilities: lead and supervise a team of customer service or support agents to meet performance metrics (kpis/slas). provide coaching, mentoring, and real-time feedback to improve individual and team performance. conduct regular performance reviews, one-on-one sessions, and team meetings to promote open communication and growth. monitor daily operations and ensure service levels are met or exceeded. handle escalations, resolve operational issues, and ensure smooth day-to-day workflow. identify opportunities for improvement and actively participate in implementing process enhancements. ensure adherence to company policies, procedures, and compliance requirements. adapt to business needs by being flexible with responsibilities and willing to take on additional tasks as required. required skills/abilities: excellent (near-native) english is a requirement for this job previous experience working in financial institutions within a bpo envi...
Position summary: as a compliance analyst focused on kyc and onboarding, you will be responsible for ensuring that new customers are onboarded in line with regulatory requirements and our clients’ internal compliance policies. your primary tasks will include verifying the customer identities through their submitted id, managing alerts, and ensuring the onboarding process runs smoothly. this role is ideal for someone early in their compliance career and passionate about crypto, offering the chance to grow in a dynamic, fast-paced environment. responsibilities: 1. kyc/onboarding: review and verify customer id submissions to ensure compliance with our clients’ know your customer (kyc) policies. ensure that customer identity verification is conducted efficiently and accurately, with a focus on document legitimacy. assist with enhanced due diligence (edd) processes for high-risk customers based on id verification and risk factors. 2. alerts & risk management: monitor and resolve compliance alerts, including kyc and sanction screening alerts. escalate potential risks related to id verification or flagged alerts during the onboarding process. 3. collaboration & workflow enhancement: collaborate with internal teams to improve onboarding workflow and efficiency. contribute to the continuous refinement of the clients’ kyc and onboarding processes. 4. regulatory & audit support: maintain organized and accurate records of customer id verification to meet regulatory and audit requirements. stay informed on the latest kyc, aml, and financial crime compliance trends ...
We are seeking a highly skilled and detail-oriented compliance manager to oversee regulatory and contractual compliance for our bpo operations. this role is critical in ensuring adherence to industry standards, including hipaa, pci-dss, soc2, iso27001. the compliance manager will work closely with the legal, operations, and it departments to maintain a robust compliance framework that protects client data, supports operational excellence, and minimizes risk. key responsibilities: - develop, implement, and maintain policies, procedures, and controls to ensure compliance with hipaa, pci-dss, soc2, iso27001, and other applicable requirements. - partner with legal, operations, it, and hr to ensure business processes and client engagements adhere to contractual and regulatory obligations. - lead internal compliance audits, risk assessments, and gap analyses to ensure continuous improvement and readiness for external audits. - monitor and assess regulatory changes affecting our clients' operations, and update compliance frameworks accordingly. - serve as the primary point of contact for compliance-related matters with internal teams. - provide guidance and training to employees on compliance requirements, data privacy, and information security protocols. - investigate compliance incidents and breaches, document findings, and oversee remediation efforts. - prepare compliance reports, certifications, and documentation required by clients and regulators. - support due diligence and onboarding of new clients, ensuring compliance standards are met. qualifications: - bachelor’s de...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities - oversee new users and workspace setups (incident management) - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - monthly audit and disable accounts that are no longer active. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - contribute to playbooks and sop documentation. required qualifications - advanced near-english proficiency. - 1+ years in an onboarding or implementation support role - proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) - advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards - a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - strong written communication and task-prioritization skills preferred: - familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr...
We're seeking a compliance specialist to join our operations team as a core member and key leader in our compliance efforts. in this role, you'll report directly to the chief compliance officer and be instrumental in managing and refining our comprehensive compliance program. you will ensure our policies and practices adhere to global regulatory frameworks, including bsa/aml and ofac, while also leading regulatory examinations, managing risk, and investigating potential fraud. this position is ideal for a proactive, detail-oriented professional with a strong analytical mindset and a proven track record in financial compliance. what you'll do: - you will be one of the core members of our operations team with the opportunity to contribute to various pieces of our organizational growth. the person in this role will be a leader on the compliance side of things and will report to the chief compliance officer. - work with the kyc/kyb and aml compliance officer to help manage our comprehensive compliance program and liaise with all regulatory agencies and financial service providers. - analyze and evaluate the company’s policies, procedures, products, and business practices to ensure compliance with applicable laws and regulations. - actionalize and refine kyb, kyc and aml processes and procedures based on best practices informed by operational data. - oversee and implement all aspects of regulatory compliance programs. - lead and manage regulatory examinations. - contribute to the firm’s risk management efforts. - monitor and analyze customer and transaction data to identify a...
El objetivo principal del puesto es garantizar la protección y el bienestar de nuestros colaboradores, asegurando el cumplimiento de la normativa vigente y promoviendo una cultura preventiva en todos los niveles de la organización. responsabilidades principales: apoyo al mantenimiento el sistema de gestión de seguridad y salud en el trabajo conforme a la legislación colombiana. identificar, evaluar y controlar los riesgos laborales mediante inspecciones, evaluaciones y análisis de condiciones de trabajo. apoyo a la ejecuciónde planes de emergencia, brigadas internas y simulacros. desarrollar e impartir programas de capacitación en sst para todos los niveles de la organización. apoyo en investigaciones de accidentes/incidentes laborales, determinar causas raíz y proponer acciones correctivas. monitorear y garantizar el cumplimiento de las políticas de sst en todas las áreas de la empresa. elaborar reportes e indicadores de gestión (kpi) en materia de seguridad y salud laboral. apoyar en auditorías internas y externas del sistema de gestión de sst. revisión de seguridad social para control de provedores y contratistas al ingreso de las instalaciones. apoyo con el programa de pausas saludables en la organización. requisitos : formación profesional en ingeniería industrial, seguridad y salud en el trabajo, carreras afines. conocimiento actualizado de normativas legales en materia de sst experiencia mínima de 2 años en roles similares. manejo de herramientas de evaluación de riesgos y sistemas de gestión dominio de herramientas ofimáticas (excel, word, powerpo...
Position summary: horatio is looking for a highly energetic quality assurance specialist to join our team and support one of our fintech clients . this person should be a self-motivated employee with high standards around client expectations, customer success, and quality measures. as a quality assurance specialist, you will be responsible for evaluating and assessing customer support tickets for accuracy, completeness, and adherence to established guidelines and procedures. experience as a qa specialist for fintech clients is a must for this role. responsibilities: assess and identify any errors, inconsistencies, or areas of improvement in ticket responses. empathize with customers' concerns or frustrations expressed in the tickets, ensuring that agents respond appropriately and effectively. collaborate with customer support agents and team leads, providing constructive feedback and recommendations to enhance the overall quality of customer support interactions. escalate and communicate detailed information about tickets. answer operations questions concerning qa guidelines and policies. send out red flag/fatal error audits to the quality assurance lead. understand the importance of customer satisfaction and the ability to evaluate tickets based on the resolution provided, customer sentiment, and overall experience. required skills/abilities: previous qa experience in a fintech environment within the bpo industry. excellent (near-native) spoken and written english is a requirement for this job. ability to analyze and solve complex technical issues...
We are seeking a senior compliance specialist to join our leadership team. in this strategic role, you will be the driving force behind our compliance program, overseeing all kyc, kyb, and aml operations to ensure we meet global regulatory standards. you will act as the primary liaison with regulatory bodies and auditors, lead risk assessments, and provide expert guidance to our compliance teams. this position is ideal for an experienced and proactive leader with a deep understanding of financial regulatory frameworks and a proven track record of successfully managing and developing compliance programs. what you’ll do - serve as a key member of the compliance leadership team, reporting directly to the chief compliance officer. - oversee kyc/kyb and aml operations, ensuring processes meet global regulatory standards and industry best practices. - act as the primary liaison with regulatory agencies, financial service providers, and external auditors during examinations, audits, and reviews. - conduct advanced risk assessments to identify gaps, propose mitigation strategies, and enhance internal controls. - review and approve escalated cases related to transaction monitoring, fraud, and suspicious activity; file regulatory reports (ofac, sars) as required. - mentor and guide compliance analysts and specialists, fostering a culture of compliance and operational excellence. - partner cross-functionally with legal, risk, operations, and product teams to ensure compliance considerations are embedded into business decisions. - stay informed on emerging regulatory developments a...
We're seeking a compliance specialist to join our operations team as a core member and key leader in our compliance efforts. in this role, you'll report directly to the chief compliance officer and be instrumental in managing and refining our comprehensive compliance program. you will ensure our policies and practices adhere to global regulatory frameworks, including bsa/aml and ofac, while also leading regulatory examinations, managing risk, and investigating potential fraud. this position is ideal for a proactive, detail-oriented professional with a strong analytical mindset and a proven track record in financial compliance. what you'll do: - you will be one of the core members of our operations team with the opportunity to contribute to various pieces of our organizational growth. the person in this role will be a leader on the compliance side of things and will report to the chief compliance officer. - work with the kyc/kyb and aml compliance officer to help manage our comprehensive compliance program and liaise with all regulatory agencies and financial service providers. - analyze and evaluate the company’s policies, procedures, products, and business practices to ensure compliance with applicable laws and regulations. - actionalize and refine kyb, kyc and aml processes and procedures based on best practices informed by operational data. - oversee and implement all aspects of regulatory compliance programs. - lead and manage regulatory examinations. - contribute to the firm’s risk management efforts. - monitor and analyze customer and transaction data to identify a...
Position summary as an implementation specialist, you'll be a key part of our client onboarding team. you will process requests from the implementation inbox, handling day-to-day tasks like setting up new users and updating customer licenses. your main focus will be to ensure all customer data is accurate and up to date. you will also help out our customer support and quality team as needed. key responsibilities oversee new users and workspace setups (incident management) process account conversions and license/purchase transactions. create and update dashboards. triage inbound inquiries to the appropriate teams. monthly audit and disable accounts that are no longer active. maintain audit logs for compliance. process off-platform diy typing tool credit adjustments. reconcile deductions with customer teams. track sla and volume metrics for inbox tickets. process improvement & documentation: contribute to playbooks and sop documentation. required qualifications advanced near-english proficiency. - 1+ years in an onboarding or implementation support role proven experience with ticketing or crm systems (e.g., zendesk, salesforce, hubspot) advanced excel/google sheets skills (v-lookups, pivot tables, bi dashboards a demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) strong written communication and task-prioritization skills preferred: familiarity with license provisioning or subscription workflows on-site role based in bogota. powered by jazzhr required skill profession computer occupations...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create cust...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering ...
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