Position Summary As an Implementation Specialist, you'll be a key part of our client onboarding team. You will process requests from the Implementation Inbox, handling day-to-day tasks like setting up new users and updating customer licenses. Your main focus will be to ensure all customer data is accurate and up to date. You will also help out our Customer Support and Quality team as needed. Key Responsibilities - Oversee new users and workspace setups (Incident Management) - Process account conversions and license/purchase transactions. - Create and update dashboards. - Triage inbound inquiries to the appropriate teams. - Monthly audit and disable accounts that are no longer active. - Maintain audit logs for compliance. - Process off-platform DIY typing tool credit adjustments. - Reconcile deductions with Customer teams. - Track SLA and volume metrics for inbox tickets. Process Improvement & Documentation: - Contribute to playbooks and SOP documentation. Required Qualifications - Advanced near-English proficiency. - 1+ years in an onboarding or implementation support role - Proven experience with ticketing or CRM systems (e.g., Zendesk, Salesforce, HubSpot) - Advanced Excel/Google Sheets skills (v-lookups, pivot tables, BI dashboards - A demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - Strong written communication and task-prioritization skills Preferred: - Familiarity with license provisioning or subscription workflows On-site role based in Bogota. Powered by JazzHR