BILINGUAL CUSTOMER SERVICE, SCHEDULING & DISPATCH - [CX-216]

Wave house cleaning is seeking a highly organized and bilingual (english/spanish) virtual office assistant to join our remote team. this role involves coordinating dispatch, managing client services, and supporting tasks in scheduling, onboarding, and billing for cleaners. we’re looking for a detail-oriented individual with a solid background in customer service, dispatch, and team coordination. **job details**: - **salary**: $950 usd/month - **hours**: 45 hours per week - **availability**: must be available for major holidays (including christmas & new year) and weekends as needed. - **location**: remote, aligned with the pacific time zone. - **work hours**: 7 am - 7 pm pdt **responsibilities**: - coordinate and dispatch cleaning jobs, ensuring teams are effectively assigned and dispatched. - manage client scheduling and respond to service requests promptly. - oversee onboarding processes and maintain clear, ongoing communication with new team members. - assist with billing and invoicing, ensuring all transactions are accurate and completed on time. - address inquiries related to property management and cleaning services for residential, commercial, vacation rental, and business office clients. **requirements**: - **experience**: solid background in customer service, dispatch, and team coordination. experience with scheduling, customer service, or team management in the cleaning industry or property management is highly preferred. - **workspace**: quiet, distraction-free environment with reliable internet and an updated computer capable of multitasking...