Wave House Cleaning is seeking a highly organized and bilingual (English/Spanish) Virtual Office Assistant to join our remote team. This role involves coordinating dispatch, managing client services, and supporting tasks in scheduling, onboarding, and billing for cleaners. We’re looking for a detail-oriented individual with a solid background in customer service, dispatch, and team coordination. **Job Details**: - **Salary**: $950 USD/month - **Hours**: 45 hours per week - **Availability**: Must be available for major holidays (including Christmas & New Year) and weekends as needed. - **Location**: Remote, aligned with the Pacific Time Zone. - **Work Hours**: 7 AM - 7 PM PDT **Responsibilities**: - Coordinate and dispatch cleaning jobs, ensuring teams are effectively assigned and dispatched. - Manage client scheduling and respond to service requests promptly. - Oversee onboarding processes and maintain clear, ongoing communication with new team members. - Assist with billing and invoicing, ensuring all transactions are accurate and completed on time. - Address inquiries related to property management and cleaning services for residential, commercial, vacation rental, and business office clients. **Requirements**: - **Experience**: Solid background in customer service, dispatch, and team coordination. Experience with scheduling, customer service, or team management in the cleaning industry or property management is highly preferred. - **Workspace**: Quiet, distraction-free environment with reliable internet and an updated computer capable of multitasking. - **Skills**: Excellent organizational abilities, strong customer service skills, and a proactive approach to managing and coordinating tasks. **Additional Information**: - This is a remote position, allowing you to work from your home office. - Interviews will be conducted via Zoom. **Job Types**: Full-time, Part-time Application Question(s): - How would you describe your language skills Basiс, Conversational, Fluent, or Proficient? Please explain in detail. - Please provide the make year and model of your laptop or computer device used for work. **Education**: - Associate (preferred) **Experience**: - Online customer service: 3 years (required) **Language**: - English (required) Expected Start Date: 04/11/2024