PARTS COORDINATION COORDINATOR | [Z-470]

Job title: parts coordination coordinator we are looking for a dynamic and customer-service-focused coordinator to join our parts coordination management (pcm) team. about the role - act as contact for spare parts quotations, orders, deliveries, and non-conformities - act as a link between customers and the various departments involved in the spare parts delivery process - handle and coordinate quotes and orders according to working procedures and guidelines and local required - ensure highest level of quality and response time for quotes and orders - ensure quality of spare parts sales documents - ensure correct customer master data and handling instructions are used when processing quotations and ord - actively follow up quotes with customers before they expire, providing feedback to sales teams and customers - actively follow up the order book with the sales team - liaise with sales about the content and terms of the offerings - follow up and communicate parts deliveries information accordingly in a timely manner to customers - follow up with supply chain of parts deliveries according to agreed process - maintain and develop knowledge of customer-specific solutions and needs - off-hour support for spare parts (24 hrs service) - set up and promote ob follow up meetings with sales team - fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams - use internal network within the expertise to escalate issues that may arise within the expertise - build profitable customer relationships to provide feedback and valuable informat...