Claims expert: customer resolution and prioritization our company: voyager global mobility (vgm) is a leading provider of rideshare solutions tailored for various sectors of the mobility industry, including services for companies like uber and didi and various governmental entities. with our headquarters in new york city, usa, we operate a global network of branches across the united states and latin america, committed to offering exceptional service and innovative solutions to our clients. position overview: the fnol representative (first notice of loss) is a critical role responsible for the initial handling of incidents reported by customers. this position ensures that all claims are recorded accurately and promptly, setting the stage for an efficient and effective claims process. working as part of the fnol team, the fnol representative serves as the first point of contact for customers experiencing incidents, providing empathetic support, clear communication, and accurate documentation. key responsibilities: - incident reporting and data collection: serve as the first point of contact for customers reporting incidents. collect and record comprehensive details about the incident, including date, time, location, parties involved, nature of the damage, and any injuries. verify and confirm the accuracy of information provided by customers. - claims process initiation: accurately document all claim details to initiate the claims process in the internal system. ensure adherence to internal protocols and regulatory requirements when recording claims. assign claim...
Our company: voyager global mobility (vgm) is a leading provider of rideshare solutions tailored for various sectors of the mobility industry, including services for companies like uber and didi and various governmental entities. with our headquarters in new york city, usa, we operate a global network of branches across the united states and latin america, committed to offering exceptional service and innovative solutions to our clients. position overview: as a customer care representative (dss or cr), you will play a crucial role in providing outstanding support to our clients in the united states on our gov/taas team based in colombia. you will handle various types of customer interactions via calls, tickets, and emails. examples of daily functions include addressing customer inquiries, resolving issues, facilitating automotive repairs with local shops, expense management, maintenance tracking, and more. with our focus on customer satisfaction, you will stay busy! key responsibilities: customer interaction: respond to inbound calls, emails, and tickets from customer contacts (usually field managers) in the united states. address inquiries related to our service and general account management as needed. fleet vehicle service and repair: work with local porters and schedule automotive service at local shops while maintaining a vehicle prioritization schedule based on customer needs. communication: provide clear and concise information to customer contacts, vendors, and internal team members. documentation: accurately document vehicle repairs and service, customer concerns, ...
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