Descripción general vlex, un proveedor multinacional líder de software y contenido de investigación jurídica, está buscando un ingeniero de soporte de ti de nivel medio para unirse a nuestro equipo. nuestros clientes incluyen profesionales del derecho, académicos, gobiernos y empresas en más de 70 países. si eres un profesional que disfruta ayudando a las personas con problemas informáticos y puede explicar los detalles técnicos de forma sencilla, nos gustaría tenerte en nuestro equipo. responsabilidades - realizar configuraciones a los equipos de las nuevas incorporaciones de personal - proporcionar soporte remoto para el personal de vlex que accede a los sistemas - proporcionar soporte remoto a los clientes que acceden a nuestros servicios. - resolver problemas relacionados con internet, comunicaciones, conexiones lan y vpn (red privada virtual). - instalar, configurar, probar y mantener sistemas operativos, software de aplicaciones y herramientas de administración de sistemas. - administración de respaldo - asegúrese de que todos los problemas estén registrados correctamente - ayudar con proyectos de todos los tamaños, incluidos proyectos de infraestructura tecnológica y software. - ayuda a documentar conocimientos técnicos. - gestionar tickets y solicitudes de cambio dentro de nuestro sistema de ticketing requisitos - inglés: intermedio alta c1 - capacidad para diagnosticar y solucionar problemas técnicos. - capacidad para proporcionar ayuda técnica paso a paso, tanto en forma escrita como verbal. - profesional en ingeniería de sistemas o afines, tecnología de...
Descripción generalvlex, un proveedor multinacional líder de software y contenido de investigación jurídica, está buscando un ingeniero de soporte de ti de nivel medio para unirse a nuestro equipo. nuestros clientes incluyen profesionales del derecho, académicos, gobiernos y empresas en más de 70 países. si eres un profesional que disfruta ayudando a las personas con problemas informáticos y puede explicar los detalles técnicos de forma sencilla, nos gustaría tenerte en nuestro equipo.responsabilidadesrealizar configuraciones a los equipos de las nuevas incorporaciones de personalproporcionar soporte remoto para el personal de vlex que accede a los sistemasproporcionar soporte remoto a los clientes que acceden a nuestros servicios.resolver problemas relacionados con internet, comunicaciones, conexiones lan y vpn (red privada virtual).instalar, configurar, probar y mantener sistemas operativos, software de aplicaciones y herramientas de administración de sistemas.administración de respaldoasegúrese de que todos los problemas estén registrados correctamenteayudar con proyectos de todos los tamaños, incluidos proyectos de infraestructura tecnológica y software.ayuda a documentar conocimientos técnicos.gestionar tickets y solicitudes de cambio dentro de nuestro sistema de ticketingrequisitosinglés: intermedio alta c1capacidad para diagnosticar y solucionar problemas técnicos.capacidad para proporcionar ayuda técnica paso a paso, tanto en forma escrita como verbal.profesional en ingeniería de sistemas o afines, tecnología de la información, ciencias de la computación o un camp...
Knowledge base & customer support quality control manager get ai-powered advice on this job and more exclusive features. position: knowledge base & customer support quality control manager location: bogotá, colombia (on-site) schedule: monday to friday, 8:00 a.m. to 5:00 p.m. salary: to be discussed contract type: employment contract english level: advanced (required) about the role we are seeking a detail-oriented and experienced professional to lead the quality and development of vlex’s customer-facing knowledge base. this role is essential for improving the clarity, structure, and usefulness of our support content, while establishing communication standards for customer-facing teams. key responsibilities lead continuous improvement of the internal and external knowledge base audit, update, and maintain support documentation aligned with product changes design and implement a scalable quality assurance framework for support content identify and close documentation gaps based on ticket trends and user feedback collaborate with support, product, and customer success teams to define content priorities develop editorial guidelines and templates aligned with our brand tone monitor usage metrics and encourage adoption of content across internal teams profile requirements 2–4 years of experience in support content, technical documentation, legal editing, or knowledge management educational background in law, communications, linguistics, systems engineering, or related fields native spanish and advanced english skills (especially in writi...
Knowledge base & customer support quality control managerget ai-powered advice on this job and more exclusive features. position: knowledge base & customer support quality control manager location: bogotá, colombia (on-site) schedule: monday to friday, 8:00 a.m. to 5:00 p.m. salary: to be discussed contract type: employment contract english level: advanced (required)about the rolewe are seeking a detail-oriented and experienced professional to lead the quality and development of vlex's customer-facing knowledge base. this role is essential for improving the clarity, structure, and usefulness of our support content, while establishing communication standards for customer-facing teams.key responsibilitieslead continuous improvement of the internal and external knowledge baseaudit, update, and maintain support documentation aligned with product changesdesign and implement a scalable quality assurance framework for support contentidentify and close documentation gaps based on ticket trends and user feedbackcollaborate with support, product, and customer success teams to define content prioritiesdevelop editorial guidelines and templates aligned with our brand tonemonitor usage metrics and encourage adoption of content across internal teamsprofile requirements2–4 years of experience in support content, technical documentation, legal editing, or knowledge managementeducational background in law, communications, linguistics, systems engineering, or related fieldsnative spanish and advanced english skills (especially in writing and editing)experience with help center platforms su...
Do you thrive on making paid media campaigns not just perform—but operate seamlessly behind the scenes? at vlex, we're looking for a paid media specialist with a strong technical mindset and strategic eye for optimization. this role goes beyond managing ads—it's about owning the infrastructure, integrations, and attribution strategies that make campaigns scalable and trackable across google, meta, linkedin, and more. if you're passionate about digital performance, automation, and real roi impact, we want to hear from you.role summary:we're looking for a paid media specialist with strong executional and technical capabilities to lead the setup, optimization, and tracking of digital advertising campaigns across google, meta, and linkedin. this is not just a campaign management role—it's an operations-focused position responsible for enabling the tools and infrastructure that ensure campaigns run effectively. the role ensures that attribution, audience segmentation, and data flows are properly configured to drive roi, support lifecycle-based funnels, and maintain accurate, reliable reporting across platforms.key responsibilitiescampaign execution & optimizationcoordinate with marketing the proper implementation and execution of paid media campaigns across google ads, meta ads, and linkedin ads, reddit, aligned with strategic performance goals and budget allocation.continuously optimize campaigns by adjusting bidding strategies, creatives, and audience segmentation based on performance data.collaborate with the marketing team to align campaigns with funnel strategy, messag...
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