Knowledge Base & Customer Support Quality Control ManagerGet AI-powered advice on this job and more exclusive features. Position: Knowledge Base & Customer Support Quality Control Manager Location: Bogotá, Colombia (on-site) Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Salary: To be discussed Contract Type: Employment contract English Level: Advanced (required)About The RoleWe are seeking a detail-oriented and experienced professional to lead the quality and development of vLex's customer-facing knowledge base. This role is essential for improving the clarity, structure, and usefulness of our support content, while establishing communication standards for customer-facing teams.Key ResponsibilitiesLead continuous improvement of the internal and external knowledge baseAudit, update, and maintain support documentation aligned with product changesDesign and implement a scalable quality assurance framework for support contentIdentify and close documentation gaps based on ticket trends and user feedbackCollaborate with Support, Product, and Customer Success teams to define content prioritiesDevelop editorial guidelines and templates aligned with our brand toneMonitor usage metrics and encourage adoption of content across internal teamsProfile Requirements2–4 years of experience in support content, technical documentation, legal editing, or knowledge managementEducational background in Law, Communications, Linguistics, Systems Engineering, or related fieldsNative Spanish and advanced English skills (especially in writing and editing)Experience with help center platforms such as Zendesk Guide, Notion, Confluence, Intercom Articles, or GitBookExceptional attention to detail, analytical thinking, and structured content creationStrong coordination skills with cross-functional teams in fast-paced environmentsPreferred SkillsUnderstanding of customer service metrics and user experience principlesExperience in SaaS environments and multilingual support operationsSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesLegal ServicesReferrals increase your chances of interviewing at vLex España by 2xBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 weeks agoMadrid, Cundinamarca, Colombia 1 month agoBogota, D.C., Capital District, Colombia 7 months agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 months agoQuality Assurance Automation Engineer SpecialistBogota, D.C., Capital District, Colombia 1 week agoSalesforce Quality Assurance Engineer - ColombiaBogota, D.C., Capital District, Colombia 1 day agoSoftware Quality Assurance Engineer (BOG)Bogota, D.C., Capital District, Colombia 1 month agoTalent Pool Project Management, Construction ProjectsBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr