Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next sr. business systems analyst, salesforce opportunity lifecycle management. about the job this position is needed to build extraordinary tools and solutions for our rapidly growing go-to-market teams. the gtm systems operations is crucial for the success and scalability of our go-to-market efforts. we are the drivers of the system, process, and data improvements that unlock new possibilities across the sales, revenue operations and gtm organization. the sr ba, olm will work within the sales automation team to support, build and maintain solutions for the opportunity lifecycle value stream. responsibilities in this role, you’ll: collaborate with product owners, builders, and program managers to architect and manage solutions within salesforce as well as adjacent technologies develop and maintain a holistic view of crm-based processes and user personas to ensure your projects are co...
See yourself at twilio join the team as twilio’s next manager, personalized support. about the job the personalized support manager is responsible for the performance of twilio’s products and will manage a team of global technical account managers while working in united states eastern and central time-zones. the manager in this role collaborates with engineering, supportability, product, readiness and other cross functional teams to enable customers and technical account managers. responsibilities in this role, you’ll: - lead a team of technical account managers (tams) who are the designated technical contacts for twilio’s strategic customers. the team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of twilio technologies and being the champion for the customer within twilio. - as the personalized support manager, you will be the coach and leader for a team of tams; bringing out the best in each of your team members with keen interest in their overall well being. - you are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. a large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight twilio customers. - you will also be working alongside our sales teams to manage customer accounts. you will enable and train new employees to supplement existing resources as needed wh...
Senior business systems analyst, salesforce remote - colombia who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next sr. business systems analyst, salesforce opportunity lifecycle management. about the job this position is needed to build extraordinary tools and solutions for our rapidly growing go-to-market teams. the gtm systems operations is crucial for the success and scalability of our go-to-market efforts. we are the drivers of system, process, and data improvements that unlock new possibilities across sales, revenue operations, and gtm organization. the sr ba, olm will work within the sales automation team to support, build, and maintain solutions for the opportunity lifecycle value stream. responsibilities collaborate with product owners, builders, and program managers to architect and manage solutions within salesforce and adjacent technologies. develop and maintain a holistic view of crm-based process...
Who we are at twilio, we're shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio's next customer experience business intelligence analyst (p3). about the job this position is needed so twilio can hear the voice of customer and improve our products and services. voice of the customer (voc) is a term that describes customer feedback about their experiences. it focuses on customer needs, expectations, understandings, and product/service improvement. a voc program also gives insight into customer preferences, problems, and complaints. voc drives increased customer satisfaction and loyalty by helping twilio identify and respond to issues. twilio is seeking a business intelligence analyst to join our customer experience (cx) team. the cx team champions the voice of customer by owning twilio's net promoter survey (nps) program and by measuring the experience interacting with twilio across the entire customer journey. customer experience is part of the customer ...
Join to apply for the business intelligence analyst 3 role at twilio who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next customer experience business intelligence analyst (p3). about the job this position is needed so twilio can hear the voice of customer and improve our products and services. voice of the customer (voc) is a term that describes customer feedback about their experiences. it focuses on customer needs, expectations, understandings, and product/service improvement. a voc program also gives insight into customer preferences, problems, and complaints. voc drives increased customer satisfaction and loyalty by helping twilio identify and respond to issues. twilio is seeking a business intelligence analyst to join our customer experience (cx) team. the cx team champions the voice of customer by owning twilio’s net promoter survey (nps) program and by measuring the experience interacting with twilio across th...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next customer experience business intelligence analyst (p3). about the job this position is essential for twilio to hear the voice of customer and improve our products and services. voice of the customer (voc) describes customer feedback about their experiences, focusing on needs, expectations, understandings, and improvements. a voc program provides insights into customer preferences, problems, and complaints, driving increased satisfaction and loyalty by addressing issues. twilio is seeking a business intelligence analyst to join our customer experience (cx) team, which champions the voice of customer by managing twilio’s net promoter survey (nps) program and measuring customer interactions across the entire journey. customer experience is part of the customer experience operations (cx ops) team, which ensures our products meet customer needs, drives excellence through data-driven research, roi a...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next program specialist 3. about the job this position supports our knowledge exchange program and the teams within it. it offers the opportunity to contribute to initiatives, partner cross-functionally across the organization, and improve employee and customer experiences while maximizing ai adoption. as a knowledge specialist, you will support the knowledge exchange program, which connects twilio employees and customers with solutions through channels like self-service, ai assistants, copilots, and assisted support. you will help integrate best practices and processes into problem-solving interactions, contributing to the success of our kcs implementation and enhancing the knowledge management experience. responsibilities collaborate with internal teams, stakeholders, and partners. promote knowledge sharing across global operations, including onboarding & compliance, customer support operations, an...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next business intelligence and data analyst (l2) about the job this position provides actionable insights into strategic operations initiatives through expertise in quantitative analysis, technical systems, and leadership in analytics. you will work with stakeholders across the organization to influence product, compliance, and delivery strategies. responsibilities collaborate with technical program managers to incorporate data into decision-making, define okrs, and develop reports and dashboards using tools like tableau, confluence, acryl, and code. use sql and data visualization tools to communicate insights, standardize metrics, and maintain documentation. identify and leverage data for strategic and time-critical decision making. partner with leaders to deploy dashboards and metrics effectively. monitor and improve product performance, collaborating with business leaders...
About the job twilio is looking for a business intelligence analyst to join our customer experience (cx) team, which is part of the customer intelligence group. this team focuses on delivering high-quality analysis, process improvements, and quality assurance to enhance customer experience and increase revenue. the role will involve reviewing feedback, understanding issues, and working with different teams to improve systems. the ideal candidate will be able to analyze both detailed and big-picture data, using both quantitative and qualitative information to uncover issues, find root causes, and represent the customer’s perspective. responsibilities use qualitative and quantitative data to identify the root causes of gaps between customer expectations and their actual experiences. provide scalable recommendations to improve the overall customer experience (e.g., processes, systems, or organizational improvements). represent the voice of the customer in decision-making and prioritization processes for internal teams. collaborate with teams across the communications bu, including engineering, product, program, and analytics. build relationships with other teams to understand their needs and help develop roadmaps and solutions. communicate clearly, honestly, and transparently in all interactions. qualifications twilio encourages applicants from all backgrounds to apply, even if your experience doesn't exactly match the job description. required: bachelor’s degree or equivalent experience. proficiency in conducting broad qualitative and quantitative analyses, as well as familia...
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