At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Business Intelligence and Data Analyst (L2) About the job This position provides actionable insights into strategic operations initiatives through expertise in quantitative analysis, technical systems, and leadership in analytics. You will work with stakeholders across the organization to influence product, compliance, and delivery strategies. Responsibilities Collaborate with technical program managers to incorporate data into decision-making, define OKRs, and develop reports and dashboards using tools like Tableau, Confluence, Acryl, and code. Use SQL and data visualization tools to communicate insights, standardize metrics, and maintain documentation. Identify and leverage data for strategic and time-critical decision making. Partner with leaders to deploy dashboards and metrics effectively. Monitor and improve product performance, collaborating with business leaders to analyze product value. Ensure data quality and availability during the product development lifecycle. Build and maintain stakeholder relationships as a trusted advisor. Qualifications We value diverse experiences and encourage all qualified applicants to apply, including those with non-traditional career paths. 3-5 years of experience in quantitative analysis, dashboard/report building, and converting complex data into actionable insights. Strategic thinking with the ability to manage projects independently in ambiguous environments. Excellent communication skills. Proficiency in SQL and relational data languages. At least 2 years of experience with Tableau. Experience in data extraction, cleansing, and operational workflows. Experience or familiarity with telephony, email, messaging, social media, or electronic communications is a plus. Knowledge of data warehousing, ETL processes, and distributed computing technologies is a plus. Experience with BI tools like Looker and unstructured data is a plus. Location This role is remote, based in Colombia. Travel Occasional travel may be required for in-person meetings or projects. What We Offer Competitive pay, generous time-off, parental and wellness leave, healthcare, retirement plans, and other benefits, varying by location. Join Us We seek colleagues who embody our values and are eager to solve problems, take initiative, and innovate. We support community involvement through volunteering and donations. If you’re ready to unleash your potential, apply now! For other opportunities, consider our open positions. Equal Opportunity Twilio is proud to be an equal opportunity employer, fostering an inclusive environment free from discrimination. We accommodate individuals with disabilities and disabled veterans during our hiring process. For assistance, contact [email protected]. #J-18808-Ljbffr