**position**:technical support officer **section/unit**:technology **reports to**: chief technology officer **supervises**:n/a **job purpose** the technical support officer implements and supports cloud-based solutions for messaging, collaboration, endpoint management and related security policies. the incumbent will also act as the first point of contact for users who need technical support. common tasks include installing, configuring, upgrading and repairing user hardware, operating systems and software. **responsibilities and duties** oversee and maintain the companys microsoft 365 cloud environment and related software. monitor usage patterns and usage rates to ensure that employees are using the system efficiently and effectively. work closely with the cybersecurity analyst to implement security policies governing use of the hardware and software systems. collaborate with the cybersecurity analyst to monitor the corporate network and systems for potential vulnerabilities, identify risks, and take action to mitigate them. maintain an inventory of end-user hardware and their assignment to specific employees. addressing user requests for assistance issues pertaining to their accounts, hardware faults or problems with the cloud messaging and collaboration platforms. providing remote support where feasible for user-reported issues. escalating complex issues to the relevant software vendors where required and tracking the issues to resolution. providing support in the form of procedural documentation. author, edit and publish quality knowled...
**position**:architect **section/unit**:product and tech **reports to**: chief technology officer **supervises**: technical leads **job purpose** **responsibilities and duties** define, document and promote the technical architecture standards, including component, database and api design. ensure that the product adheres to the defined architectural principles, factoring in performance, resiliency, scalability and security. provide api and other technical specifications and diagrams where required. collaborating with product leads and stakeholders to craft the product vision and roadmap. lead the development operations practices for the organization including automated testing and deployment, infrastructure as code and secure runtime configuration management. ensure consistent implementation of devops methodologies across all development teams. facilitate the evaluation and selection of new technology solutions to be leveraged by the product, including researching and defining methods for new system integrations as driven by customer and business needs. provide technical guidance and coaching to members of the development teams. facilitate, evaluate and select new technology that the product will be able to use. **knowledge and skills** strong communication skills with the ability to communicate complex ideas clearly and simply superior analytical and problem-solving skills with the ability to drive a solution and monitor its progress good time management skills ability to produce good quality work experience in understanding business...
**position**:back-end developer **reports to**: chief technology officer **supervises**:n/a **job purpose** **responsibilities and duties** design and develop business logic and back-end product systems work closely with front-end developers and develop functional, complete and well performing apis decrypt current company software systems and is able to connect to applicable data sources write both unit and integration tests, developing automation tools for daily tasks develop high quality, well documented and efficient codes challenge ideas and opinions, avoiding errors or inefficient solutions develop and oversee testing schedules in client server environment, addressing all browsers and devices to ensure various devices display the desired content recommend system solutions to enhance the system functionality **knowledge and skills** knowledge of web services and complex software systems filemaker and mac os experience an asset. mvc experience would be an asset. ios, android development experience is desired. strong verbal and written communication skills, including the ability to convey issues and complex concepts at various levels within an organization. **qualifications and experience** bachelors degree in computer science minimum three (3) years overall working experience as a back-end developer deep knowledge of object-oriented programming, experience with cobol, cics or similar software is considered a plus experience with database systems, with knowledge of sql, mongodb or similar experience in using javascript, fram...
**position**:cyber security analyst **section/unit**:technology team **reports to**: chief technology officer **supervises**:n/a **job purpose** the cyber security analyst will be responsible for protecting all of the companys hardware, software, and networks from cybercriminals. the analyst's primary role will be to understand the company it infrastructure in detail in order to detect, evaluate and respond to threats that could potentially breach the network. the cyber security analyst provides specific guidance and coaching to key security areas, e.g. key and encryption, secure software development. in this capacity, a cyber security analyst is part of the proactive work to help shape the tech delivery of the organization.the successful incumbent must possess excellent analytical, communication skills and be solution oriented. **responsibilities and duties** responsible for understanding the global threat landscape and acting on threat intelligence. conduct cyber security incident response, following industry standards of containment, eradication, recovery and lessons learned. manage containment and eradication of threats and remediation of environment during or after an incident, including identifying potential business impact and communication with stakeholders manage information security-related breaches document event analysis and write reports of incident investigations. perform forensic analysis on threat indicators and intelligence insight and identify impact of vulnerabilities support the tech delivery in product and services teams with e...
**position: frontend developer** **reports to: chief product officer** **supervises: n/a** **job purpose** the frontend developer is responsible for ensuring the alignment of the design and user experience requirements, optimizing platforms and pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties. responsible for transforming the design and product vision into a working product. her/his work directly influences how users interact with the system. she/he works hard to stay on top of a constantly changing technology, investing a significant amount of energy in learning new tools. not only knows the industry trends in frameworks for development, but also what will be available in the short term. interested in new interfaces and with passion for developing new user experiences. has a basic understanding of back-end programming and is willing to learn to help back-end developers write apis that deliver great products. **responsibilities and duties** ensure code follows latest coding practices and industry standards works closely with back-end developers to properly understand and use api systems writes both unit and integration tests, developing automation tools for daily tasks challenges ideas and opinions, avoiding errors or inefficient solutions determining the structure and design of web pages. ensuring user experience determines design choices. developing features to enhance the user experience. striking a balance between functional and aesthetic design. ensuring web design is optimized for sm...
**position**:quality analyst **reports to**: chief technical officer **supervises**:n/a **job purpose** testing the components and overall functionality of product and services to diagnose any loopholes that sacrifice the expectations of the consumer. the incumbent will be expected to develop and support the planning, design, and execution of test plans, test scripts, and process plans for projects. the incumbent will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. **responsibilities and duties** ensure that the end product meets the minimum quality standards, is fully functional and user-friendly. develop and execute test plans to ensure that all objectives are met. implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. identify and remedy defects within the production process. recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. compile and analyze statistical data. ensure that user expectations are met during the testing process. draft quality assurance policies and procedures. investigate customer complaints and product issues. ensure ongoing compliance with quality and industry regulatory requirements. write automation scripts to improve the quality and timeliness of testing create logs to document testing phases and defects communicate bugs, errors and status to development, qa ...
**position**:data engineer **section/unit**:technology team **reports to**: chief technology officer **supervises**:n/a **job purpose** the data engineer designs and develops data models, collects and analyzes data for insights and communicates how those findings improve reliability, customer experience, profitability and other relevant factors. he / she also captures, transforms and stores clean data, leaving it ready for consumption. this role will be integral in ensuring the quality of the data collected, and the ability to leverage that data to create meaningful information for technical performance and strategic business decision making. it will provide the data insights and trends needed to evolve the product based on user behaviours and data trends. **responsibilities and duties** ensure data requirements and delivery of robust and complete roadmap assess data to determine strategic approach to data management and identify data dictionary identify data security requirements and assess risk to determine security features assess computational power required derived from data and analytics technology estimate milestones, resources and costs produce data via sql and other programming tools develop reports and dashboards design and develop data and information structures capture data and modify programs to extract information from company databases engage with data scientists and translators to understand how data should be presented improve data availability, acting as the link between the it and analytics team **knowledge and skills...
**job purpose** **responsibilities and duties** - define, document and promote the technical architecture standards, including component, database and api design. - ensure that the product adheres to the defined architectural principles, factoring in performance, resiliency, scalability and security. - provide api and other technical specifications and diagrams where required. - collaborating with product leads and stakeholders to craft the product vision and roadmap. - lead the development operations practices for the organization including automated testing and deployment, infrastructure as code and secure runtime configuration management. - ensure consistent implementation of devops methodologies across all development teams. - facilitate the evaluation and selection of new technology solutions to be leveraged by the product, including researching and defining methods for new system integrations as driven by customer and business needs. - provide technical guidance and coaching to members of the development teams. - facilitate, evaluate and select new technology that the product will be able to use. **knowledge and skills** - strong communication skills with the ability to communicate complex ideas clearly and simply - superior analytical and problem-solving skills with the ability to drive a solution and monitor its progress - good time management skills - ability to produce good quality work - experience in understanding business problems and creating robust, scalable and maintainable technology solutions. - exposure to cloud technologies (iaas/paas)...
**front-end developer** **job purpose** the frontend developer is responsible for ensuring the alignment of the design and user experience requirements, optimizing platforms and pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties. responsible for transforming the design and product vision into a working product. her/his work directly influences how users interact with the system. she/he works hard to stay on top of a constantly changing technology, investing a significant amount of energy in learning new tools. not only knows the industry trends in frameworks for development, but also what will be available in the short term. interested in new interfaces and with passion for developing new user experiences. has a basic understanding of back-end programming and is willing to learn to help back-end developers write apis that deliver great products. **responsibilities and duties** - ensure code follows latest coding practices and industry standards - works closely with back-end developers to properly understand and use api systems - writes both unit and integration tests, developing automation tools for daily tasks - challenges ideas and opinions, avoiding errors or inefficient solutions - determining the structure and design of web pages. - ensuring user experience determines design choices. - developing features to enhance the user experience. - striking a balance between functional and aesthetic design. - ensuring web design is optimized for smartphones. - building reusable code for future use. - optimi...
**back-end developer** **responsibilities and duties** - design and develop business logic and back-end product systems - work closely with front-end developers and develop functional, complete and well performing apis - decrypt current company software systems and is able to connect to applicable data sources - write both unit and integration tests, developing automation tools for daily tasks - develop high quality, well documented and efficient codes - challenge ideas and opinions, avoiding errors or inefficient solutions - develop and oversee testing schedules in client server environment, addressing all browsers and devices to ensure various devices display the desired content - recommend system solutions to enhance the system functionality **knowledge and skills** - knowledge of web services and complex software systems - filemaker and mac os experience an asset. - mvc experience would be an asset. - ios, android development experience is desired. - strong verbal and written communication skills, including the ability to convey issues and complex concepts at various levels within an organisation. **qualifications and experience** - bachelor’s degree in computer science - minimum three (3) years overall working experience as a back-end developer - deep knowledge of object-oriented programming, experience with cobol, cics or similar software is considered a plus - experience with database systems, with knowledge of sql, mongodb or similar - experience in using javascript, frameworks mvc or similar ability to write effective unit and integration te...
**core functions**: the digital strategist and campaigns analyst will work with the digital marketing and bi manager to develop organic and paid social digital strategies, amplify our content, and evolve our social media strategy. s/he helps to develop intelligence of the customers and delivers insights on how to attract and retain customers making recommendations based upon research findings to drive the voice of the customer into the gtm agenda. this position also measures the effectiveness of marketing programs and strategies while ensuring that marketing research supports the strategic objective of the business. **educational requirements**: **specific knowledge (however acquired) required to start**: - digital performance marketing (search engine marketing, display, affiliates, social) - demonstrable experience in driving business metrics to agreed budgets. - analytical skills, including the ability to analyze data, prepare and interpret reports, and communicate actionable results, findings, and recommendations. meticulous organization and attention to detail, ability to facilitate multi-tasking in a fast-paced environment, teamwork, and relationship building. **qualifications and experience**: - degree in marketing, or business - proven working experience in digital marketing - working knowledge of ad serving tools. - strong creativity, analytical skills, and data-driven thinking. - up-to-date with the latest trends and best practices in online marketing and measurement **(c)** **required skills and specialized techniques**: - expert knowledge ...
**devops engineer** **job purpose** the devops engineer will help to build functional systems that improve customer experience. he/she will support the deployment of product updates, identify production issues and implement integrations that meet customer needs. ultimately, the incumbent will need to execute and automate operational processes fast, accurately and securely. **responsibilities and duties** - strategically and operationally guide internal and external teams - influence people with the agile mindset - build and manage relationships with strategic allies, technology service providers - collaborating with developers on software requirements, as well as interpreting test stage data. - developing interface simulators and designing automated module deployments. - completing code and script updates, as well as resolving product implementation errors. - conduct routine maintenance procedures and perform diagnostic tests. - effectively balance short - and long-term priorities to maximize total value to the organization - maintain a constant update of their technical knowledge and be at the forefront of what is happening in technology and development in the world. - implement integrations requested by customers - deploy updates and fixes - provide escalation level technical support - build tools to reduce occurrences of errors and improve customer experience - develop software to integrate with internal back-end systems - perform root cause analysis for production errors - investigate and resolve technical issues - develop scripts to automate vis...
**job purpose** the primary purpose of the product lead is to maximize the value of the product resulting from the work of the development team for the benefit of the business and stakeholders. the product lead is also responsible for managing the product backlog and all steps from product development to product management and implementation to ensure that the product accurately represents the customer needs and business priorities. **responsibilities and duties** - craft product vision and roadmap in consultation with stakeholders and clearly articulate to scrum team in order to drive optimum results. - optimize the value of the work the development team performs; - ensure the development team and scrum team have access to and understand the product backlog. - define implementation roadmap to incrementally deliver new functionality to the customers in an agile manner, while gradually building on the foundation to deliver more sophisticated capabilities through a customer-centric, innovative approach - convey the vision and goals at the beginning of every release and sprint - drive sprint - and release plans together with scrum master - work closely with the scrum team, business stakeholders, customers to ensure continued understanding and alignment on interests, priorities, concerns, and suggestions - gather and analyze requirements to create user stories and mock-ups that accurately represent the customer needs and business priorities - build backlog and actively manage in order to ensure new suggestions, concerns, opportunities coming from stakeholders are ...
**job purpose** the data engineer designs and develops data models, collects and analyzes data for insights and communicates how those findings improve reliability, customer experience, profitability and other relevant factors. he / she also captures, transforms and stores clean data, leaving it ready for consumption. this role will be integral in ensuring the quality of the data collected, and the ability to leverage that data to create meaningful information for technical performance and strategic business decision making. it will provide the data insights and trends needed to evolve the product based on user behaviours and data trends. **responsibilities and duties** - ensure data requirements and delivery of robust and complete roadmap - assess data to determine strategic approach to data management and identify data dictionary - identify data security requirements and assess risk to determine security features - assess computational power required derived from data and analytics technology - estimate milestones, resources and costs - produce data via sql and other programming tools - develop reports and dashboards - design and develop data and information structures - capture data and modify programs to extract information from company databases - engage with data scientists and translators to understand how data should be presented - improve data availability, acting as the link between the it and analytics team **knowledge and skills** - sql knowledge - deep knowledge of machine learning, statistics and optimization - advanced knowledge of statist...
You will be responsible for verifying requirements, defining architecture, developing an implementation plan, providing thought leadership for all data solutions, including designing data solutions that meet and exceed customer expectations. you will also provide direction to developers overseeing the development, unit testing and documentation for the developed solution and develop strong customer relationships for ongoing business. for success in this role, you will be experienced with the cloud-based data solution architectures, software development life cycle (including both agile & waterfall), data engineering and etl tools/platforms, and data modeling practices. **essential competencies** - experience leading a technical team - moderate experience with client engagement & aligning others to your ideas/solutions - ability to clarify/translate customer requirements into epics/stories & remove ambiguity - ability to mentor other de team members - ability to present to groups of mixed technical ability - participate in & facilitate interviews of future de teammates - performs other duties as assigned - 1-3 years consulting or is consulting experience - understanding of core business intelligence (bi)/data warehousing technology: rdbms, web, client/ server, and olap skills **essential technologies/skills** - 7+ years data warehouse/data lake architecture and development - 5+ years data modeling & architecture - experience on cloud solutions (both aws & azure) - etl/elt pipelines - non-relational database experience (document db, graph db, etc.) - ai/ml...
**job purpose** this role involves diagnosing hardware or software faults and resolving the issues. the incumbent will manage, maintain, and repair it systems. he/she acts as the first point of contact for users who need technical support. the incumbent will work to resolve issues and escalate unsolved problems to the relevant support teams. **responsibilities and duties** - maintenance and monitoring of computer networks and systems. - logging the queries of customers and employees. - analysis of call logs to discover any underlying issues or trends. - diagnosing and solving hardware or software faults. - testing and evaluating new technology. - performing electrical safety checks on the company’s computer equipment. - responding to call-outs in a timely fashion. - following instructions, either written or in diagram form, to set up a system or fix a fault. - identifying hardware and software solutions. - troubleshooting technical issues. - diagnosing and repairing faults. - resolving network issues. - installing and configuring hardware and software. - speaking to customers to quickly get to the root of their problem. - providing timely and accurate customer feedback. - talking customers through a series of actions to resolve a problem. - following up with clients to ensure the problem is resolved. - receive, manage, prioritize, escalate, close and communicate about errands from users and vendors - replacing or repairing the necessary parts. - providing support in the form of procedural documentation. - managing multiple cases at one time. - test...
**qa lead** **responsibilities** - lead the qa engineering team in charge of product quality. - manual, end-to-end, and integration testing. - drive test automation initiatives. - work with customer success to triage and resolve customer issues. - be the champion for quality across the organization. - grow the qa team. **must have’s** - must have 5+ years’ experience in quality assurance. - must have 2+ years of experience managing or leading a team, preferably in testing / qa. - passionate about ensuring the delivery of a high-quality product and providing an exceptional experience for users. - should have ability to see the bigger picture and implement or adapt plans to address potential future issues. - proven communication and collaboration skills both written and verbal. - able to drive large projects, stretching to cross-team and cross-department. - leadership skills with a passion for mentoring and coaching of others. - experience establishing and implementing processes and strategies for a team. - self-starter and self-driven. - experience with the following technologies preferred: - test frameworks (selenium, cucumber, cypress, etc.) and programming languages (java, python, ruby, or equivalent). - version control (git) - ci/cd (jenkins) - google cloud - jira - kubernetes and docker **job types**: full-time, contract...
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