INTAKE LEAD - USA BASED LAW FIRM XZH821

**intake lead** **position title**: intake lead **location**:remote - wilmington, delaware (est) **reports to**: managing attorney **about the firm** at the inkell firm, we are committed to providing exceptional legal support to injury victims of car accidents, medical malpractice, nursing home and other personal injuries. our technology driven client-first culture, combined with innovative legal strategies, ensures justice is accessible and personalized. **position summary** the intake lead is responsible for supporting the intake manager in coordinating daily intake operations and ensuring a high standard of quality in all new case files. this role requires attention to detail, organizational discipline, and a compassionate approach to working with prospective clients and referral sources. **primary responsibilities - intake operations** - assist with coordinating in-house client sign-ups, ensuring all documentation is accurate, up-to-date, and properly filed. - maintain and update intake packets, authorizations, and critical case forms in collaboration with supervising paralegals. - upload intake documentation, digital photos, and signed contracts into crm/case management software. - serve as backup for entering after-hours and weekend intakes into the system when needed. - support file review processes, including prior attorney file breakdowns and initial case review checklists. - communicate with referral attorneys to collect necessary intake details and provide timely updates. - ensure outbound e-signature and mail-away contracts are sent and tr...