**job title: support engineer i - latam** **location**: medellin (conquistadores), colombia (no remote work initially - possibility to work partially remote after training, office-based only) **available shifts**: from 8am to 5pm (friday to tuesday) **salary range**: $3,000,000 - $7,000,000 cop per month, based on experience and english proficiency **company overview**: **techpulse,** an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. **key responsibilities**: - log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. - support microsoft 365 environments, including office 365, azuread, intune, and autopilot. - offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. - manage urgent situations effectively by identifying critical issues and escalating them appropriately. - document solutions, track problems, route requests, and manage software licenses and installations. - work independently and collaboratively on multiple projects or tasks. **minimum qualifications**: - at least 1 year of experience in a technical support role within an msp helpdesk, or - at least 2 years of helpdesk experience in a corporate it environment, plus - at least 1 year of office 365 support ex...
**job title: support engineer i - latam 35% shift differential** **location**: medellin (conquistadores), colombia (no remote work initially - possibility to work partially remote after training, office-based only) **available shifts**: from 10pm to 7am - 35% shift differential **salary range**: $3,000,000 - $7,000,000 cop per month, based on experience and english proficiency **company overview**: **techpulse,** an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. **key responsibilities**: - log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. - support microsoft 365 environments, including office 365, azuread, intune, and autopilot. - offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. - manage urgent situations effectively by identifying critical issues and escalating them appropriately. - document solutions, track problems, route requests, and manage software licenses and installations. - work independently and collaboratively on multiple projects or tasks. **minimum qualifications**: - at least 1 year of experience in a technical support role within an msp helpdesk, or - at least 2 years of helpdesk experience in a corporate it environment, plus - at least 1 ...
**job title**: support coordinator i - latam **location**: conquistadores neighborhood, office-based (no remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights) **available shift**: from 8am to 5pm (wednesday to sunday) **salary range**: $2,000,000 - $4,000,000 cop per month, based on experience and english proficiency **company overview**: join our dynamic service and support team as a dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. this position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements. **key responsibilities**: - serve as the primary contact for all client service requests. - schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources. - monitor engineer schedules to guarantee timely service and prompt entry of service details. - maintain robust communication with clients, updating them regularly on service progress and any upcoming changes. - escalate service requests that cannot be scheduled within agreed sla timelines to ensure prompt resolution. - ensure high levels of client service and satisfaction through efficient request handling and resource management. **qualifications and experience**: - c1 or better proficiency in english is preferred - experience in client services or roles involving significant telephone interaction is preferre...
**job title**: support coordinator i - latam **location**: conquistadores neighborhood, office-based (no remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights) **available shift**: from 9pm to 7am (wednesday to sunday) **salary range**: $2,000,000 - $4,000,000 cop per month, based on experience and english proficiency **company overview**: join our dynamic service and support team as a dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. this position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements. **key responsibilities**: - serve as the primary contact for all client service requests. - schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources. - monitor engineer schedules to guarantee timely service and prompt entry of service details. - maintain robust communication with clients, updating them regularly on service progress and any upcoming changes. - escalate service requests that cannot be scheduled within agreed sla timelines to ensure prompt resolution. - ensure high levels of client service and satisfaction through efficient request handling and resource management. **qualifications and experience**: - c1 or better proficiency in english is preferred - experience in client services or roles involving significant telephone interaction is preferre...
**job title: salesforce appexchange developer - latam** **location**: medellin (conquistadores), colombia (no remote work initially - possibility to work partially remote after training, office-based only) **salary range**: $5,000,000 - $8,000,000 cop per month, based on experience and english proficiency **company overview**: **techpulse,** an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. **about us** **responsibilities** - work with leadership: collaborate with internal stakeholders to conceptualize, design, and deliver new salesforce products under tight deadlines. - lightning web components (lwc): build scalable, high-performance lightning components for salesforce apps. - apex & triggers: develop robust apex controllers, triggers, and batch classes to support business logic and integrations. - api integration: implement and optimize rest and soap apis to connect salesforce with external systems. - authentication & security: implement oauth, jwt, and other authentication methods to ensure secure integrations. - ui/ux development (preferred but not required): if comfortable, assist with front-end customization using html, css, and javascript. - testing & deployment: use salesforce dx (sfdx), git, and ci/cd pipelines for version control, automated testing, and deployment....
Salesforce appexchange developer - latamjob title: salesforce appexchange developer - latamlocation: medellin (conquistadores), colombia (fully remote work after initial training period)available shift: from 8am to 5pm (monday-friday)salary range: $5,000,000 - $8,000,000 cop per month, based on experience and english proficiencycompany overview: techpulse, an it managed services provider, seeks a motivated individual to join our team as a salesforce appexchange developer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately.about us: we are looking for a salesforce developer with appexchange experience to help build innovative applications for the salesforce ecosystem. this role requires expertise in lightning web components (lwc), apex, and api integrations, as well as experience developing second-generation managed packages (2gp). this is an exciting opportunity to work closely with internal leadership to develop new appexchange products on tight timelines. the ideal candidate is highly skilled in salesforce development and has a growth mindset, with the potential to eventually lead and manage a team of experts.responsibilities:appexchange development: design, develop, and deploy salesforce appexchange applications using second-generation managed packages (2gp).work with leadership: collaborate with internal stakeholders to conceptualize, design, and deliver new salesforce products under tight deadlines.apex & triggers: develop robust apex controllers, triggers, and batch classes to support business l...
Location: medellin (conquistadores), colombia (no remote work initially – possibility to work partially remote after training, office-based only) available shifts: from 8am to 5pm (rotating shift: 3 days on, 4 days off, 4 days on, 3 days off...) salary range: $3,000,000 - $7,000,000 cop per month, based on experience and english proficiency company overview: techpulse, an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. key responsibilities: provide technical support in-person, via phone, or electronically through email. log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. support microsoft 365 environments, including office 365, azuread, intune, and autopilot. offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. manage urgent situations effectively by identifying critical issues and escalating them appropriately. document solutions, track problems, route requests, and manage software licenses and installations. work independently and collaboratively on multiple projects or tasks. minimum qualifications: at least 1 year of experience in a technical support role within an msp helpdesk, or at least 2 years of helpdesk experience in a corporate it environment, plus at least 1 year of office ...
3 days ago be among the first 25 applicants location: medellin (conquistadores), colombia (no remote work initially – possibility to work partially remote after training, office-based only) available shifts: from 10pm to 7am - 35% shift differential (rotating shift: 3 days on, 4 days off, 4 days on, 3 days off...) salary range: $3,000,000 - $7,000,000 cop per month, based on experience and english proficiency company overview: techpulse, an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. key responsibilities: provide technical support in-person, via phone, or electronically through email. log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. support microsoft 365 environments, including office 365, azuread, intune, and autopilot. offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. manage urgent situations effectively by identifying critical issues and escalating them appropriately. document solutions, track problems, route requests, and manage software licenses and installations. work independently and collaboratively on multiple projects or tasks. minimum qualifications: at least 1 year of experience in a technical support role within an msp helpdesk, or at least 2 years of helpdesk exp...
Salesforce appexchange developer - latam job title: salesforce appexchange developer - latam location: medellin (conquistadores), colombia (fully remote work after initial training period) available shift: from 8am to 5pm (monday-friday) salary range: $5,000,000 - $8,000,000 cop per month, based on experience and english proficiency company overview: techpulse, an it managed services provider, seeks a motivated individual to join our team as a salesforce appexchange developer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately. about us: we are looking for a salesforce developer with appexchange experience to help build innovative applications for the salesforce ecosystem. this role requires expertise in lightning web components (lwc), apex, and api integrations, as well as experience developing second-generation managed packages (2gp). this is an exciting opportunity to work closely with internal leadership to develop new appexchange products on tight timelines. the ideal candidate is highly skilled in salesforce development and has a growth mindset, with the potential to eventually lead and manage a team of experts. responsibilities: appexchange development: design, develop, and deploy salesforce appexchange applications using second-generation managed packages (2gp). work with leadership: collaborate with internal stakeholders to conceptualize, design, and deliver new salesforce products under tight deadlines. apex & triggers: develop robust apex controllers, triggers, and batch classes to support ...
**job title: support engineer i - latam** **location**: medellin (conquistadores), colombia (no remote work initially - possibility to work partially remote after training, office-based only) **salary range**: $2,500,000 - $7,000,000 cop per month, based on experience and english proficiency **company overview**: **techpulse,** an it managed services provider, seeks a motivated individual to join our team as a support engineer. this full-time role offers a competitive salary, overtime pay, and benefits. we are looking for someone to start immediately to support our client's it infrastructure, which includes servers, storage, firewalls, routers, and desktops. **key responsibilities**: - log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. - support microsoft 365 environments, including office 365, azuread, intune, and autopilot. - offer technical assistance for modern operating systems such as windows 10, windows 11, macos, android, and ios. - manage urgent situations effectively by identifying critical issues and escalating them appropriately. - document solutions, track problems, route requests, and manage software licenses and installations. - work independently and collaboratively on multiple projects or tasks. **minimum qualifications**: - at least 1 year of experience in a technical support role within an msp helpdesk, or - at least 2 years of helpdesk experience in a corporate it environment, plus - at least 1 year of office 365 support experience in a multitenant setting. **desirable technical skills/e...
**job title**: support coordinator i - latam **location**: conquistadores neighborhood, office-based (no remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights) **salary range**: $2,000,000 - $4,000,000 cop per month, based on experience and english proficiency **company overview**: join our dynamic service and support team as a dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. this position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements. **key responsibilities**: - serve as the primary contact for all client service requests. - schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources. - monitor engineer schedules to guarantee timely service and prompt entry of service details. - maintain robust communication with clients, updating them regularly on service progress and any upcoming changes. - escalate service requests that cannot be scheduled within agreed sla timelines to ensure prompt resolution. - ensure high levels of client service and satisfaction through efficient request handling and resource management. **qualifications and experience**: - c1 or better proficiency in english is preferred - experience in client services or roles involving significant telephone interaction is preferred. - familiarity with basic computer and operating system knowledge...
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