Location: Medellin (Conquistadores), Colombia (No remote work initially – possibility to work partially remote after training, office-based only) Available Shifts: From 8am to 5pm (Rotating Shift: 3 days on, 4 days off, 4 days on, 3 days off...) Salary Range: $3,000,000 - $7,000,000 COP per month, based on experience and English proficiency Company Overview: TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops. Key Responsibilities: Provide technical support in-person, via phone, or electronically through email. Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system. Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot. Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS. Manage urgent situations effectively by identifying critical issues and escalating them appropriately. Document solutions, track problems, route requests, and manage software licenses and installations. Work independently and collaboratively on multiple projects or tasks. Minimum Qualifications: At least 1 year of experience in a technical support role within an MSP Helpdesk, or At least 2 years of helpdesk experience in a corporate IT environment, plus At least 1 year of Office 365 support experience in a multitenant setting. Desirable Technical Skills/Experience: Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.). Desktop support for AD and AzureAD environments on Windows 10/11. Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting. Experience with Microsoft Azure Virtual Desktop or VMware Horizon. VoIP-based PBX systems knowledge. Certifications are a plus but not required. On-Call Rotation Requirement: Must be willing to participate in an on-call rotation, including paid overtime, for a 7-day period once every 6-10 weeks. On-call engineers handle escalation tickets from the overnight helpdesk, with minimal interruptions. Business Skills Required: Excellent written and verbal communication skills (C1 level English preferred). Self-managed, detail-oriented, and consistent in delivering quality work. Professional demeanor, punctuality, and strong team collaboration skills. A passion for continual learning and personal growth. Additional Benefits: Comprehensive Colmedica Diamante Elite health insurance (100% employer-paid) All legally mandated Colombian benefits Paid Time Off beyond legal requirements Travel/Transportation stipend Education and professional development benefits Opportunities for career growth within the company Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr