**about the role**: as a customer success manager, you'll be responsible for owning the holistic client relationship, from onboarding and maintaining revenue to uncovering further opportunities and growing our partnership. you'll be the face of tapclicks. beyond working directly with the client, you'll work cross-functionally with the product team, engineering, support, and more to communicate our vision and showcase tapclicks' value to our client. **as a csm at tapclicks, you will**: - drive customer engagement and adoption of tapclicks products - maximize revenue growth in your book of business (identify, qualify, propose, negotiate & close) - manage customer's expectations - contribute to the team's quarterly okr (objectives and key results) provide problem resolution for customers' day to day issues **we're looking for someone with**: at least three years experience as a customer success manager experience working with both marketing and sales personas technical acumen ability to pivot conversations with stakeholders, dependent on audiences and technical understanding superior communication skills (written/verbal), project management skills, professional demeanour, and sound judgement ability to confidently present in front of groups comfort with ambiguity and rapidly evolving environments rollup-your-sleeves mentality ability to efficiently prioritize large books of business and structure each day **bonus points for**: - previous experience at a martech, adtech, analytics, sales enablement, and/or data company. - prior work experience in sales, sales...
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