CUSTOMER SERVICE REPRESENTATIVE | (YZB-378)

**job description: customer support representative - medellín, colombia** **location**: medellín, colombia **job type**: full-time **salary: $3.000.000 - $3.200.000** **about us**: we are a leading company offering innovative software solutions to businesses worldwide. we are currently seeking dedicated and skilled customer support representatives to join our team in medellín, colombia. if you are passionate about providing excellent customer service and are eager to help customers troubleshoot software-related issues, we want to hear from you! **position overview**: as a customer support representative, you will be responsible for assisting customers with minor issues related to our software products. you will help troubleshoot problems over the phone, ensuring that customers receive the best possible experience. additionally, 1-2 representatives will specialize in supporting our accounting software side, where familiarity with accounting terminology will be highly beneficial. **key responsibilities**: - provide exceptional customer support via phone, addressing customer inquiries and troubleshooting minor software issues. - assist customers in resolving technical problems related to our software products efficiently and professionally. - support customers with accounting software, ensuring clear communication and understanding of accounting terminology (for relevant representatives). - document customer interactions, feedback, and technical issues in our crm system. - collaborate with internal teams to escalate complex issues and ensure timely resoluti...