**Job Description: Customer Support Representative - Medellín, Colombia** **Location**: Medellín, Colombia **Job Type**: Full-time **Salary: $3.000.000 - $3.200.000** **About Us**: We are a leading company offering innovative software solutions to businesses worldwide. We are currently seeking dedicated and skilled Customer Support Representatives to join our team in Medellín, Colombia. If you are passionate about providing excellent customer service and are eager to help customers troubleshoot software-related issues, we want to hear from you! **Position Overview**: As a Customer Support Representative, you will be responsible for assisting customers with minor issues related to our software products. You will help troubleshoot problems over the phone, ensuring that customers receive the best possible experience. Additionally, 1-2 representatives will specialize in supporting our accounting software side, where familiarity with accounting terminology will be highly beneficial. **Key Responsibilities**: - Provide exceptional customer support via phone, addressing customer inquiries and troubleshooting minor software issues. - Assist customers in resolving technical problems related to our software products efficiently and professionally. - Support customers with accounting software, ensuring clear communication and understanding of accounting terminology (for relevant representatives). - Document customer interactions, feedback, and technical issues in our CRM system. - Collaborate with internal teams to escalate complex issues and ensure timely resolutions. - Maintain high standards of customer service and ensure a positive experience for all customers. - Handle multiple customer queries and prioritize tasks effectively. **Requirements**: - Must live in Medellín, Colombia. - Excellent written and spoken English skills (fluent or advanced level). - Previous experience in customer service, preferably in a technical support or software-related environment. - Familiarity with accounting terminology and software is a plus (for relevant reps). - Strong problem-solving skills and ability to troubleshoot technical issues. - Excellent communication and interpersonal skills. - Ability to work well independently and as part of a team. - Detail-oriented with strong organizational skills. - Comfortable working in a fast-paced environment. **Benefits**: - Competitive salary. - Health and wellness benefits. - Opportunities for professional growth and development. - A dynamic and supportive work environment.