**overview of sa.global** sa.global is a leading global provider of microsoft dynamics 365 solutions for professional services firms and other project-driven organizations. our family of vertical solutions extends the core functionality of microsoft dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture, construction, accounting, legal, advertising, marketing, and it services firms. an 11-time winner of the coveted microsoft dynamics partner of the year award, sa.global is also a part of microsoft’s elite inner circle. established in 1990, we are an almost 1000-member strong global organization with a presence in 25 countries. **main responsibilities** - conducting necessary reviews, analysis of the client’s supply chain processes, and consulting with the client and project team according to ensure the project’s success. - provide expertise in some / all the following d365 modules: sales ledger, purchase ledger, inventory and warehouse management, master planning, product and information management, production control, quality control, advanced warehouse management, transportation management, data migration framework, and devops. - demonstrate and enhance supply chain management concepts and research techniques, to exercise discretion and make judgments on how to configure the system. - responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. - collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, ...
**overview of sa.global** sa.global is a leading global provider of microsoft dynamics 365 solutions for professional services firms and other project-driven organizations. our family of vertical solutions extends the core functionality of microsoft dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture, construction, accounting, legal, advertising, marketing, and it services firms. an 11-time winner of the coveted microsoft dynamics partner of the year award, sa.global is also a part of microsoft’s elite inner circle. established in 1990, we are an almost 1000-member strong global organization with a presence in 25 countries. **main responsibilities** - provide consultancy and solutions of dynamics 365 f&o; module to a wide variety of customers. - monitoring live support cases; ensuring customers are kept up to date regarding progress, recording all customer-related information on the relevant portals. - signpost customers to the relevant team if a requirement/sales opportunity is identified during the customer support process. (understanding sales opportunity as the possibility of augmenting the service offer like training, managed services, shared services, technical services, or the implementation of a new product or customization. - assisting with support, maintenance activities, development, and improvements to sa.global internal systems. - responding to stakeholder/customer requests within agreed timescales and working to service level agreements. - assisting consultants with implementation tasks, or remote consult...
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