**safetica**, a global leader in **intelligent data security,** protecting companies worldwide against data leaks and internal threats, is looking for a **technical consultant** to join our growing** customer support team in colombia**. our global customers and partners depend on our product to protect sensitive data wherever it’s used. occasionally, they need expert guidance to ensure their experience remains seamless and enjoyable - and that’s where we step in! if you’re seeking a role where your growth matches the rapid pace of company’s expansion, **join** a dynamic **customer support team in colombia**. **you’ll collaborate closely with our customer support team in europe (czech republic),** ensuring seamless global cooperation. plus, you’ll play **a key role in supporting the usa market**, helping us deliver top-notch service to our american customers. with opportunities for growth, you can specialize in areas such as project implementation, customer success management, troubleshooting and more. we have an amazing **office in bogotá**, and we’d **love** for **you to be there**! **being present helps** you **connect and collaborate** with your colleagues in person, which is something **we value**. **your responsibilities**: - solve products issues and requests raised by customers and partners. - deploy, manage, and analyze safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs. - provide training and share technical knowledge with customers and partners. - collaborate with internal departments like product managem...
Safetica, a global leader in intelligent data security, protecting companies worldwide against data leaks and internal threats, is looking for customer success managers to join our growing customer success management team. we are hiring for positions in: europe – brno, czech republic. latam - bogotá, colombia. as a customer success manager you'll ensure smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution. by identifying opportunities for growth, you'll act as a bridge between customers and our internal teams, including technical support, product management, and sales. on a daily basis you will collaborate closely with our csm team in colombia/czech republic, ensuring seamless global cooperation. we have an amazing office in brno/bogotá, and we'd love for you to be there! being present helps you connect and collaborate with your colleagues in person, which is something we value. your responsibilitiesbuild and maintain strong relationships with existing customers. lead the onboarding process and ensure fast adoption of safetica solutions. actively communicate with key customer users and stakeholders (e.g., it administrators, security managers). resolve customer issues and work with technical support on more complex incidents. identify opportunities for service expansion or product upselling. monitor and measure customer satisfaction, including collecting regular feedback. prepare reports on customer usage and recommend improvements. collaborate closely with sales and marketing teams on customer campaigns and case ...
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