**Safetica**, a global leader in **Intelligent Data Security,** protecting companies worldwide against data leaks and internal threats, is looking for a **Technical Consultant** to join our growing** Customer Support Team in Colombia**. Our global customers and partners depend on our product to protect sensitive data wherever it’s used. Occasionally, they need expert guidance to ensure their experience remains seamless and enjoyable - and that’s where we step in! If you’re seeking a role where your growth matches the rapid pace of company’s expansion, **join** a dynamic **Customer Support team in Colombia**. **You’ll collaborate closely with our Customer Support team in Europe (Czech Republic),** ensuring seamless global cooperation. Plus, you’ll play **a key role in supporting the USA market**, helping us deliver top-notch service to our American customers. With opportunities for growth, you can specialize in areas such as project implementation, customer success management, troubleshooting and more. We have an amazing **office in Bogotá**, and we’d **love** for **you to be there**! **Being present helps** you **connect and collaborate** with your colleagues in person, which is something **we value**. **Your responsibilities**: - Solve products issues and requests raised by customers and partners. - Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs. - Provide training and share technical knowledge with customers and partners. - Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs. - Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey. **What are we looking for?**: - Proven experience in Technical Support agenda or similar role. - English language proficiency at the C1 level. - Customer-oriented strong communication and presentation skills. - Proactive, self-motivated personality with a knack for bringing fresh ideas and improvements. **Technical skills** - Knowledge of network and security technologies (e.g., VPN, proxy servers, Active Directory). - Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers. - Familiarity with macOS, including basic troubleshooting and system configuration. - Experience with MS SQL Studio, (managing permissions, analyzing databases, and basic data editing). - Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management). **What can we give you?**: - ** Work/life balance** - we have an unlimited vacation, 3 sick days, 2 volunteering days. - ** Celebrating Success** - team celebrations for a Stellar Quarter Result! - ** Make your birthday extra special** - take the day off to celebrate, relax, and enjoy it however you like. It’s your day, and we believe you deserve to spend it your way! - **Flexible work setup** - hybrid mode works for us. You’ll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days. - ** Level up your language skills** - we offer English classes to help you grow professionally and communicate confidently. - ** A transparent work environment** with open communication where all teams work towards common objectives. **Excited**_ _**about customer journey and ready to grow your career in customer support team?**We’d love to hear from you! Send us your CV or LinkedIn profile, and we’ll get back to you quickly to schedule a short call.