Oversee global support in safety-driven saas environments you're not just managing metrics—you’re championing safer industries. be the driving force behind a platform that safeguards critical sectors through real-time credentialing. elevate customer experience standards while collaborating with global minds. with every ticket resolved and escalation optimized, you help entire industries breathe easier—and you do it without packing a single bag. job description be part of our client’s team as a customer support team manager, driving operational excellence and leading a team committed to delivering top-tier customer experiences. you’ll manage team reliability, attendance, and employee relations while championing continuous improvement. guide day-to-day operations, enforce standards, and optimize support processes to elevate performance and business outcomes. job overview employment type: indefinite term contract shift: alternating start times of 5am–3pm or 8am–6pm colombia time work setup: onsite – bogotá and medellin your daily tasks - oversee the customer support department to ensure exceptional service delivery and team performance - mentor and coach team leads and subject matter experts (smes) - analyze team metrics and implement improvement plans - manage timesheets, attendance, escalations, and generate performance and satisfaction reports - collaborate with cross-functional departments, including product, implementation, qa, strategic accounts, and vendors - handle multi-tier support operations while maintaining consistent kpi achievement req...
Make every implementation a seamless success lead digital transformations for global brands while enjoying the freedom of remote work. in this remote opportunity, you'll collaborate with global teams to configure and deploy smart, scalable solutions that empower some of the world’s most recognizable brands. with direct client exposure and impactful projects, you’ll make your mark in the saas industry—all while staying rooted in colombia. job description as an implementations consultant, you’ll lead technical configurations and integrations of a cutting-edge pxm platform for b2b clients. you'll serve as a strategic guide, turning business needs into platform-driven success while delivering seamless onboarding experiences and technical support throughout the implementation lifecycle. job overview employment type: indefinite term type contract shift: 9 am – 6 pm pst work setup: remote / work from home your daily tasks - lead technical implementations for b2b clients using the salsify platform - gather requirements, define workflows, and configure tailored platform solutions - deliver client training and provide ongoing support during onboarding - integrate the platform with crms, erps, or ecommerce tools - manage multiple implementation projects, ensuring on-time delivery - offer technical support on apis, connectors, and scripting - maintain clear client communication and trust throughout the lifecycle - document all workflows, decisions, and setup procedures requirements the qualifications we seek - 1–3 years of experience in technical imple...
Unlock seamless success for global brands this remote opportunity offers a chance to lead digital transformations, collaborating with global teams to configure and deploy smart solutions empowering top brands. with direct client exposure and impactful projects, you'll make a mark in the saas industry while staying rooted in colombia. as a technical consultant, you'll lead technical configurations and integrations of a cutting-edge pxm platform for b2b clients. you'll serve as a strategic guide, turning business needs into platform-driven success, delivering seamless onboarding experiences, and technical support throughout the implementation lifecycle. the role - lead technical implementations for b2b clients using the salsify platform - gather requirements, define workflows, and configure tailored platform solutions - deliver client training and provide ongoing support during onboarding - integrate the platform with crms, erps, or ecommerce tools - offer technical support on apis, connectors, and scripting - maintain clear client communication and trust throughout the lifecycle - document all workflows, decisions, and setup procedures benefits - indefinite term type contract - 5-day workweek - work items provided (laptop, mouse, and headset) - diverse and supportive work environment - upskilling opportunities through emapta academy about the opportunity helping brands own every digital shelf requires a team of skilled professionals like you. in this role, you'll be part of a community that celebrates the rich cultural tapestry of colombia. our track record of succes...
Customer support leadership role we are seeking a skilled customer support team manager to oversee our global support department in safety-driven saas environments. this is a pivotal role that drives operational excellence and champions customer experience standards. the ideal candidate will have at least 5 years of experience in customer support, with a proven track record of managing kpis such as csat, sla, and qa. a strong people-first mindset, proactive communication skills, and a commitment to continuous improvement are essential for this position. - key responsibilities: - manage team reliability, attendance, and employee relations while championing continuous improvement. - guide day-to-day operations, enforce standards, and optimize support processes to elevate performance and business outcomes. - collaborate with cross-functional departments, including product, implementation, qa, strategic accounts, and vendors. what we offer: - a dynamic and supportive work environment that fosters professional growth. - competitive compensation and benefits package. - opportunities for upskilling through emapta academy courses. - flexible working arrangements to suit your needs. requirements: - at least 5 years of experience in customer support, including at least 2 years in a leadership or managerial role. - background in tech-enabled support environments or saas platforms (preferred). - proven track record of managing kpis such as csat, sla, and qa. - strong people-first mindset; proactive, communicative, and committed to continuous improvement. how to apply: submit y...
Oversee global support in safety-driven saas environments you're not just managing metrics—you’re championing safer industries. be the driving force behind a platform that safeguards critical sectors through real-time credentialing. elevate customer experience standards while collaborating with global minds. with every ticket resolved and escalation optimized, you help entire industries breathe easier—and you do it without packing a single bag. job description be part of our client’s team as a customer support team manager , driving operational excellence and leading a team committed to delivering top-tier customer experiences. you’ll manage team reliability, attendance, and employee relations while championing continuous improvement. guide day-to-day operations, enforce standards, and optimize support processes to elevate performance and business outcomes. job overview employment type: indefinite term contract shift: alternating start times of 5am–3pm or 8am–6pm colombia time 5 days work week 20 vacation days in total fully-customized emapta laptop and peripherals indefinite term type contract direct exposure to our clients diverse and supportive work environment unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar) he qualifications we seek 5+ years of experience in customer support , including at least 2 years in a leadership or managerial role background in tech-enabled support environments or saas platforms (preferred) proven track record of managing kpis such as csat, sla, and qa, as well as driving perfor...
Join to apply for the sr. platform engineer role at aha! 1 day ago be among the first 25 applicants join to apply for the sr. platform engineer role at aha! get ai-powered advice on this job and more exclusive features. aha! is the world's #1 product development software. we help more than 1 million product builders go from discovery to delivery and bring their strategy to life. our suite of tools includes aha! roadmaps, aha! discovery, aha! ideas, aha! whiteboards, aha! knowledge, aha! teamwork, and aha! develop. product teams rely on our expertise, guided templates, and training programs via aha! academy to be their best. we are proud to be a very different type of high-growth saas company. the business is self-funded, profitable, and 100% remote. we are recognized as one of the best fully remote companies to work for, champion the bootstrap movement, and have given over $1m to people in need through aha! cares. learn more at www.aha.io. our team aha! engineering is a mid-sized, fully remote team that is highly productive. we are centered around north american time zones so we can collaborate during the workday. we move quickly: we ship code multiple times a day. we believe in getting new features in front of customers and iteratively improving as we learn what works and what does not. we collaborate: we each bring unique experiences and skills to the table. working together to share that knowledge benefits the entire team and helps us produce the best results for our customers. we value product over process: we want the team to have the time and focus to solve comple...
Make every implementation a seamless success lead digital transformations for global brands while enjoying the freedom of remote work. in this remote opportunity, you'll collaborate with global teams to configure and deploy smart, scalable solutions that empower some of the world’s most recognizable brands. with direct client exposure and impactful projects, you’ll make your mark in the saas industry—all while staying rooted in colombia. job description as an implementations consultant , you’ll lead technical configurations and integrations of a cutting-edge pxm platform for b2b clients. you'll serve as a strategic guide, turning business needs into platform-driven success while delivering seamless onboarding experiences and technical support throughout the implementation lifecycle. job overview employment type: indefinite term type contract shift: 9 am – 6 pm pst work setup: remote / work from home 5-day workweek work items provided (laptop, mouse, and headset) indefinite term type contract direct exposure to clients diverse and supportive work environment upskilling opportunities through emapta academy (visit https://bit.ly/emaptatrainingcalendar) the qualifications we seek 1–3 years of experience in technical implementation , platform configuration , or technical support roles . strong problem-solving skills with the ability to troubleshoot and resolve client-facing technical issues. experience working with saas platforms , crm systems , or workflow configuration tools . excellent communication skills in both written and verbal english . ability to manage multiple projec...
4 days ago be among the first 25 applicants design what flies tomorrow—with today’s most innovative aerospace team a global force in aerospace innovation, our client transforms bold ideas into real-world flight systems . from ai-driven autonomy to cutting-edge cloud platforms, they’re behind the tech that’s redefining how the world flies. with roots in silicon valley and a legacy of award-worthy breakthroughs, they’re not just building aircraft—they’re engineering the future. as an employer, they stand out with world-class teams, future-forward projects, and the chance to make a global impact without ever leaving the ground. job description as a java architect lead , you’ll design, build, and optimize complex saas systems for ground and airborne platforms with intermittent connectivity. this customer-focused role demands expertise in database architecture, saas services, and eu data privacy compliance—ideally with experience in ai, marketing, or advertising tech. job overview employment type: indefinite term contract shift: monday to friday, 8:00 am to 5:00 pm 5 days work week 20 vacation days in total fully-customized emapta laptop and peripherals indefinite term type contract direct exposure to our clients diverse and supportive work environment unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar ) the qualifications we seek required education & experience 7+ years of experience in database strategy , architecture , or saas system development proven expertise in saas-based services , cloud-based architectures...
Make every workday count—and still be home for dinner mypass global is a forward-thinking saas platform transforming workforce compliance and onboarding for the energy, construction, and resources industries. with innovation at the heart of everything they do, our client empowers teams to streamline operations while maximizing platform value—one success story at a time. job description as a customer success specialist , you’ll be responsible for onboarding new clients, configuring portals, resolving technical issues, and driving long-term engagement. you’ll also run client training and support customer renewals—ensuring a smooth, impactful experience every step of the way. job overview employment type: full-time (indefinite term type contract) shift: day shift, monday to friday salary: 3.800.000 col work setup: onsite, bogotá, colombia exciting perks await! 5-day work week work items provided (laptop, mouse, headset) indefinite term type contract 5 extra vacation leave days (20 total), convertible to cash direct exposure to clients career growth opportunities diverse and supportive work environment prime office locations: bogotá and medellín unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar ) prepaid medicine the qualifications we seek 3-5 years of proven experience in a customer engagement or success role, ideally within a saas or tech environment demonstrated ability to manage complex customer onboarding and engagement processes expertise in excel, slack, google workspace, and hubspot strong written and ver...
1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. aha! is the world's #1 product development software. we help more than 1 million product builders go from discovery to delivery and bring their strategy to life. our suite of tools includes aha! roadmaps, aha! discovery, aha! ideas, aha! whiteboards, aha! knowledge, aha! teamwork, and aha! develop. product teams rely on our expertise, guided templates, and training programs via aha! academy to be their best. we are proud to be a very different type of high-growth saas company. the business is self-funded, profitable, and 100% remote. we are recognized as one of the best fully remote companies to work for, champion the bootstrap movement, and have given over $1m to people in need through aha! cares. learn more at www.aha.io. our team aha! engineering is a mid-sized, fully remote team that is highly productive. we are centered around north american time zones so we can collaborate during the workday. we help each other grow: we each bring unique skills to the table and want our teammates to feel valued from the start. our onboarding program exposes new hires to the codebase and lets them contribute right away. we move quickly: we ship code multiple times a day. we believe in getting valuable features in front of customers and iteratively improving as we learn what works and what does not. we value product over process: we want the team to have the time and focus on solving complex challenges. we minimize the overhead by setting clear goals and avoiding heavyweight pr...
Job description build global aviation systems at a world-leading innovation lab backed by over 50 years of aerospace excellence, our client is the high-tech engine behind some of the world's most advanced aircraft system s. from autonomous flight to ai-powered cloud solutions, they're redefining how the aerospace industry takes off. as the silicon valley innovation arm of a global aviation leader, they turn bold ideas into real-world breakthroughs. join a team that doesn't just imagine the future of flight-they build it. this is where sky-high careers are launched. job description as a saas product manager , you will lead the development and execution of cloud-based saas solutions for the aviation industry. you'll oversee integration with aircraft systems, drive product innovation through market insights, ensure compliance with global standards, and collaborate across teams to deliver high-impact features that shape the future of flight. job overview employment type: indefinite term type contract shift: monday to friday 8:00 am - 5:00 pm work setup: onsite - bogotá and medellin your daily tasks develop and execute product strategies and roadmaps for cloud-based saas solutions manage the integration of ad-serving, product recommendations, and aircraft service tools oversee the development of cloud systems integrated with aircraft hardware under intermittent connectivity lead market research, competitive analysis, and customer feedback collection to refine features ensure compliance with global data privacy laws and airline industry regulations collaborate wi...
**location: latin america** **compensation**:$2000 usd | **fully remote independent contractor** before you join the saas academy team how to crush your application to saas academy check out our culture code **about saas academy** the saas academy team is on a mission to help software as a service (saas) companies grow to new heights through world-class coaching and training. our ceo, johnny page, is a seasoned b2b saas executive who has led companies to remarkable success, notably growing silvertrac and orchestrating its acquisition by k1 private equity in 2019. he now dedicates his expertise to helping ambitious b2b saas founders achieve their perfect exit. learn more about our programs: growth accelerator, saas academy, and boardroom. check out our culture code. software as a science - out now! **about the role**: we're looking for a **podcast producer** who thrives in a fast-paced environment and is passionate about creating seamless, world-class podcasts. as a **contractor working remotely from home**, you will play a key role in **researching, recording, editing, and posting video and audio podcasts**. you will work closely with the content team to ensure podcasts are engaging, polished, and delivered on schedule. this role requires a combination of technical expertise, creativity, and a passion for storytelling. **key responsibilities & success metrics**: - **research**: conduct thorough research on podcast topics, guests, and relevant industry trends to ensure content is informative, accurate, and engaging. - **recording**: coordinate, re...
Make every implementation a seamless success lead digital transformations for global brands while enjoying the freedom of remote work. in this remote opportunity, you'll collaborate with global teams to configure and deploy smart, scalable solutions that empower some of the world’s most recognizable brands. with direct client exposure and impactful projects, you’ll make your mark in the saas industry—all while staying rooted in colombia. job description as an implementations consultant, you’ll lead technical configurations and integrations of a cutting-edge pxm platform for b2b clients. you'll serve as a strategic guide, turning business needs into platform-driven success while delivering seamless onboarding experiences and technical support throughout the implementation lifecycle. job overview employment type: indefinite term type contract shift: 9 am – 6 pm pst work setup: remote / work from home - 5-day workweek - work items provided (laptop, mouse, and headset) - indefinite term type contract - direct exposure to clients - diverse and supportive work environment - upskilling opportunities through emapta academy (visit https://bit.ly/emaptatrainingcalendar) the qualifications we seek - 1–3 years of experience in technical implementation, platform configuration, or technical support roles. - strong problem-solving skills with the ability to troubleshoot and resolve client-facing technical issues. - experience working with saas platforms, crm systems, or workflow configuration tools. - excellent communication skills in both written and verbal english. - ability t...
**location: latin america** **compensation**:$2000 usd | **fully remote independent contractor** before you join the saas academy team how to crush your application to saas academy check out our culture code **about saas academy** the saas academy team is on a mission to help software as a service (saas) companies grow to new heights through world-class coaching and training. our ceo, johnny page, is a seasoned b2b saas executive who has led companies to remarkable success, notably growing silvertrac and orchestrating its acquisition by k1 private equity in 2019. he now dedicates his expertise to helping ambitious b2b saas founders achieve their perfect exit. learn more about our programs: growth accelerator, saas academy, and boardroom. check out our culture code. software as a science - out now! **about the role**: we're looking for a **podcast producer** who thrives in a fast-paced environment and is passionate about creating seamless, world-class podcasts. as a **contractor working remotely from home**, you will play a key role in **researching, recording, editing, and posting video and audio podcasts**. you will work closely with the content team to ensure podcasts are engaging, polished, and delivered on schedule. this role requires a combination of technical expertise, creativity, and a passion for storytelling. **key responsibilities & success metrics**: - **research**: conduct thorough research on podcast topics, guests, and relevant industry trends to ensure content is informative, accurate, and engaging. - **recording**: coordinate, re...
**location: latin america** **compensation**:$2000 usd | **fully remote independent contractor** before you join the saas academy team how to crush your application to saas academy check out our culture code **about saas academy** the saas academy team is on a mission to help software as a service (saas) companies grow to new heights through world-class coaching and training. our ceo, johnny page, is a seasoned b2b saas executive who has led companies to remarkable success, notably growing silvertrac and orchestrating its acquisition by k1 private equity in 2019. he now dedicates his expertise to helping ambitious b2b saas founders achieve their perfect exit. learn more about our programs: growth accelerator, saas academy, and boardroom. check out our culture code. software as a science - out now! **about the role**: we're looking for an **events administrative assistant** who thrives in a fast-paced environment and is passionate about creating seamless, world-class events. as a **contractor working remotely from home**, you will play a key role in managing production schedules, coordinating logistics, and supporting various teams to deliver exceptional events for saas academy. **key responsibilities & success metrics**: - **project and process management** - be the organizational backbone of our events team, ensuring production schedules are on track and sops are up to date. - maintain clear and efficient project tracking to ensure **100% readiness** for meetings and presentations. auditing sops quarterly is key to keeping everything in order. ...
**location: latin america** **compensation**:$2000 usd | **fully remote independent contractor** before you join the saas academy team how to crush your application to saas academy check out our culture code **about saas academy** the saas academy team is on a mission to help software as a service (saas) companies grow to new heights through world-class coaching and training. our ceo, johnny page, is a seasoned b2b saas executive who has led companies to remarkable success, notably growing silvertrac and orchestrating its acquisition by k1 private equity in 2019. he now dedicates his expertise to helping ambitious b2b saas founders achieve their perfect exit. learn more about our programs: growth accelerator, saas academy, and boardroom. check out our culture code. software as a science - out now! **about the role**: we're looking for an **events administrative assistant** who thrives in a fast-paced environment and is passionate about creating seamless, world-class events. as a **contractor working remotely from home**, you will play a key role in managing production schedules, coordinating logistics, and supporting various teams to deliver exceptional events for saas academy. **key responsibilities & success metrics**: - **project and process management** - be the organizational backbone of our events team, ensuring production schedules are on track and sops are up to date. - maintain clear and efficient project tracking to ensure **100% readiness** for meetings and presentations. auditing sops quarterly is key to keeping everything in order. ...
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