Make Every Implementation a Seamless Success Lead digital transformations for global brands while enjoying the freedom of remote work. In this remote opportunity, you'll collaborate with global teams to configure and deploy smart, scalable solutions that empower some of the world’s most recognizable brands. With direct client exposure and impactful projects, you’ll make your mark in the SaaS industry—all while staying rooted in Colombia. Job Description As an Implementations Consultant , you’ll lead technical configurations and integrations of a cutting-edge PXM platform for B2B clients. You'll serve as a strategic guide, turning business needs into platform-driven success while delivering seamless onboarding experiences and technical support throughout the implementation lifecycle. Job Overview Employment type: Indefinite term type contract Shift: 9 AM – 6 PM PST Work setup: Remote / Work from Home 5-day workweek Work items provided (laptop, mouse, and headset) Indefinite term type contract Direct exposure to clients Diverse and supportive work environment Upskilling opportunities through Emapta Academy (Visit https://bit.ly/EmaptaTrainingCalendar) The Qualifications We Seek 1–3 years of experience in technical implementation , platform configuration , or technical support roles . Strong problem-solving skills with the ability to troubleshoot and resolve client-facing technical issues. Experience working with SaaS platforms , CRM systems , or workflow configuration tools . Excellent communication skills in both written and verbal English . Ability to manage multiple projects simultaneously and work independently in a fast-paced environment. Customer-centric mindset with a proactive and solutions-oriented approach. Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred. Your Daily Tasks Lead technical implementations for B2B clients using the Salsify platform Gather requirements, define workflows, and configure tailored platform solutions Deliver client training and provide ongoing support during onboarding Integrate the platform with CRMs, ERPs, or ecommerce tools Offer technical support on APIs, connectors, and scripting Maintain clear client communication and trust throughout the lifecycle Document all workflows, decisions, and setup procedures About the Client Helping Brands Own Every Digital Shelf Our client, Salsify, is a leading cloud-based Product Experience Management (PXM) platform that empowers global brands, manufacturers, and retailers to manage and optimize product content across digital channels. Founded in 2012 and based in Boston, the company is trusted by top enterprises to deliver superior customer experiences online. Welcome to Emapta Colombia! At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad. Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. 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