Serves as a key element within the rackspace support infrastructure and has ownership of technical support for a designated customer base. provides consulting service to customers on building, maintaining, and upgrading systems to meet customer needs. applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of **careel level summary**: - performs tasks with little supervision, receives escalations from others. mentors and coaches individual contributors. **key responsibilities**: - owns the technical support for the customer base; tracks issues, ensures resolution at the appropriate level. - ensures customers receive a fanatical support experience. - understands customer configurations and analyzes strengths, weaknesses, opportunities and threats. - collaborates with customer to proactively address weaknesses and opportunities. - collaborates with internal and external teams to provide support. - troubleshoots and resolves system service issues and os level issues. - receives and resolves issues escalated from lower level admins. - creates and maintains customer loyalty by serving customers above an beyond their expectations. - due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc. **knowledge**: - advanced knowledge of servers/computer hardware and software. - strong knowledge of dns, including diagnostics with microsoft tools. - expert working knowledge of windows os. - exper...
Cloud solutions. engages with c-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying rackspace's core values in the sales arena. higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. **career level summary**: - expert-level seller. - recognized as an authority within industry and/or area of specialization. - demonstrates mastery of sales techniques. - completes the most-complex sales to the company's most important customers. - acts independently. - maintains a large, influential network of contacts with highly visible industry presence. - recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field - proactively identifies and solves problems that impact the management and direction of the business - contributes to the development of the organizational function strategy or product or business strategy - progression to this level is typically restricted on the basis of individual capabilities a...
Specializes in growing existing customer spend and footprint with rackspace. responsible for providing customers with product solutions based on facts and understanding of customers' business needs and strategy. owns opportunities through the full sales cycle from lead to close. **key responsibilities**: - coordinates with account manager to build simplified account plans, including pursuit plan for cross sell/upsell, timeline, deliverables, and goals. - coordinates with account manager to build and own integrated portfolio plan to prioritize activities targeted at named accounts. - coordinates with marketing, account manager, and sdr to determine targeted marketing plays. - leads sales process for all rackspace solutions, particularly large, complex, multi-cloud pursuits requiring cross functional collaboration. - proactively seeks new opportunities within existing accounts. - meets virtually with qualified leads to better understand customer needs and provide proposals. - leads efforts to create proposal for solution to prove value add. - leads the negotiation, closure, and documentation of customer renewals for customers with growth potential. - works with account manager to invest in higher service levels for a customer with low mrr but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling. - uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices. - solves complex problems and takes a broad perspective to identify innovative solutions. - sale...
The back-end technology lead (betl) is responsible for designing and writing code and providing support to applications. a back-end technology lead acts as a technical leader in projects, ensuring that the team maintains high levels of performance, while assessing possible risks. this position starts the transition into a technical leadership role and moves away from an individual contributor role. the betl works writing code, performing code reviews, composing technical documentation, and supporting other departments in their tasks collaborating with other disciplines, as well as performing oversight and career development initiatives for his team. this individual oversees presentations for clients, becoming a subject matter expert in the respective field of expertise. you will: helps coordinate the teams technical communication with other groups such as creative, business and technology throughout all phases of a project lifecycle. works closely with other leaders to ensure the technology used will meet functional and performance targets. owns the technical architecture and design of systems and oversees development. understands and maps user and business requirements to an appropriate technical solution. ensures concise and clear documentation is maintained by all peers for the projects as dictated by each capabilitys guidelines and best practices. performs code reviews and enforces coding guidelines and best practices. presents software releases to clients, including but not limited to reviewing code changes, and presenting solutions and justifications for tasks. debugs...
Be part of a fast-moving, lean product development organization, supporting the lone wolf family of applications. deliver reliable, scalable new automation and tooling features to the lone wolf. work with the development and product teams to deliver continuous integration and continuous delivery across all lone wolf cloud based saas products. essential responsibilities and duties: design, implement and manage aws cloud environments and assets. the incumbent in this position will be responsible for ownership of all aws environments and all the services we run in these environments: os (linux) webservers (apache/nginx) dbs (mysql, postgres, redis, elasticsearch, rds) caching and cdn use containers deployment and maintenance managing, evaluating, and reporting backups success/failure designing, implementing, and testing resilience strategies that meet dr and recovery objectives. performing all aws maintenance and upgrades to all environments. source control tools such as bitbucket and git implementing cloud resource management using best practices automation. adhering to best practices and proven patterns to create and maintain automation for the following areas: environment provisioning auto scaling environments monitoring and alerting (prometheus and grafana) expense, utilization / consumptions thresholds and billing creating operational documentation as required (confluence articles, playbooks, etc.) facilitating transparency and collaboration across it, devops, software engineering to support release management / code deployment pipelines or other ci/cd tools. work with te...
Be part of a fast-moving, lean product development organization, supporting the lone wolf family of applications. deliver reliable, scalable new automation and tooling features to the lone wolf. work with the development and product teams to deliver continuous integration and continuous delivery across all lone wolf cloud based saas products. essential responsibilities and duties: design, implement and manage aws cloud environments and assets. the incumbent in this position will be responsible for ownership of all aws environments and all the services we run in these environments: os (linux) caching and cdn use containers deployment and maintenance managing, evaluating, and reporting backups success/failure designing, implementing, and testing resilience strategies that meet dr and recovery objectives. performing all aws maintenance and upgrades to all environments. source control tools such as bitbucket and git automation. adhering to best practice and proven patterns to create and maintain automation for the following areas: environment provisioning auto scaling environments monitoring and alerting (prometheus and grafana) expense, utilization / consumptions thresholds and billing creating operational documentation as required (confluence articles, playbooks, etc.) facilitating transparency and collaboration across it, devops, software engineering to support release management / code deployment pipelines or other ci/cd tools. work with teams to begin transitioning off of our non aws/azure clouds (rackspace, linode, heroku) into aws qualifications / knowledge / skills 5 + ...
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