Job description job description are you ready to make it happen at mondelēz international? join our mission to lead the future of snacking.make it possible. in this role, you will drive value and enhance service for our customers while optimizing supply chain efficiency. you will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. how you will contribute - serve as the primary point of contact for your assigned customer portfolio. - manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. - contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives (both internal and external), and fostering collaborative relationships across functions and with customers. - work closely with the order fulfillment team to monitor and report on key performance indicators (kpis), including conducting root-cause analysis and implementing improvement initiatives. - utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. use these insights to drive informed decision-making internally and collaboratively with customers, maximizing service levels and sales. - implement and manage cmi (customer managed inventory) or vmi (vendor managed inventory) programs to optimize inventory levels and ensure product availability at customer locations. - apply a commercial approach to ...
Hr my work and life advisor - portuguese are you ready to make it happen at mondelēz international? join our mission to lead the future of snacking. make it matter. you work in mondelēz international digital services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries. how you will contribute you will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. in this role, you will work within service level agreements, communicating when cases are escalated. in addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on faqs. you will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. this role requires you to comply with quality assurance and data protection activities. what you will bring a desire to drive your future and accelerate your career. you will bring experience and knowledge in: - working in a shared service organization - working with case management systems - your area of process specialism - asking questions based on...
Hr my work and life advisor - portuguese are you ready to make it happen at mondelēz international? join our mission to lead the future of snacking. make it matter. you work in mondelēz international digital services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries. how you will contribute you will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. in this role, you will work within service level agreements, communicating when cases are escalated. in addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on faqs. you will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. this role requires you to comply with quality assurance and data protection activities. what you will bring a desire to drive your future and accelerate your career. you will bring experience and knowledge in: - working in a shared service organization - working with case management systems - your area of process specialism - asking questions based on end-user s...
Job description job description drive customer value and supply chain efficiency in this role, you will optimize supply chain efficiency while driving value and enhancing service for our customers. you will leverage internal and customer data to refine plans and support joint initiatives with strategic partners. key responsibilities - manage a portfolio of customers as the primary point of contact. - resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. - contribute to achieving business objectives by meeting customer service targets, supporting continuous improvement initiatives, and fostering collaborative relationships across functions and with customers. - monitor and report on key performance indicators (kpis), including conducting root-cause analysis and implementing improvement initiatives. - utilize customer data to drive informed decision-making, maximizing service levels and sales. - implement and manage cmi or vmi programs to optimize inventory levels and ensure product availability at customer locations. - apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. - collaborate with the supply chain team to ensure seamless execution of customer orders and efficient delivery of products. requirements - proven experience in customer service & logistics with direct customer interaction. - experience in the fast-moving consumer goods (fmcg) or consumer packaged goods (cpg) industry. - strong analytical and problem-solving ...
Hr my work and life advisor - portugueseare you ready to make it happen at mondelez international? join our mission to lead the future of snacking. make it matter. you work in mondelez international digital services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries. how you will contribute you will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. in this role, you will work within service level agreements, communicating when cases are escalated. in addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on faqs. you will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. this role requires you to comply with quality assurance and data protection activities. what you will bring a desire to drive your future and accelerate your career. you will bring experience and knowledge in: working in a shared service organizationworking with case management systemsyour area of process specialismasking questions based on end-user scenario and...
Job descriptionjob description are you ready to make it happen at mondelez international? join our mission to lead the future of snacking.make it possible. in this role, you will drive value and enhance service for our customers while optimizing supply chain efficiency. you will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. how you will contribute serve as the primary point of contact for your assigned customer portfolio.manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution.contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives (both internal and external), and fostering collaborative relationships across functions and with customers.work closely with the order fulfillment team to monitor and report on key performance indicators (kpis), including conducting root-cause analysis and implementing improvement initiatives.utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. use these insights to drive informed decision-making internally and collaboratively with customers, maximizing service levels and sales.implement and manage cmi (customer managed inventory) or vmi (vendor managed inventory) programs to optimize inventory levels and ensure product availability at customer locations.apply a commercial approach to identify opportunities for mutual gr...
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