PARTNER MANAGER - LATAM | [BWY-99]

**transform the communications world!**: we’re proud (and excited!) to be transforming the global communications landscape through our omnichannel platform-as-a-service (opaas). - ** what’s my job title?** partner manager - latam - ** where in the world? **you can work remotely from mexico or brazil - ** working hours? **for this role, you will operate within latin america applicable time zones - ** what language(s) will i speak? **fluency in english, with spanish or portuguese **the role**: your core responsibilities will include revenue and gross margin growth: you will detect, close and grow key partnerships to support and accelerate our strong growth in latin america. you will be responsible for leading alliances with partners who influence demand and vendor choice. these include existing and newly formed alliance partnerships with digital marketing agencies, global and local system integrators, consulting and referral partners. you will identify, develop and execute differentiating value in our alliances. you will define gtm growth initiatives, gtm solution development, field engagement, enablement plan, demand generation/marketing plan, and product and technology alignment. enabling partners to scale and grow while up and cross-selling other parts of messagebird’s platform and product offering is part of your role as partner manager. for this role, effective collaboration and executive presence matter. the ability to communicate clearly, and influence multiple cross-functional stakeholders is key. from sales, marketing, product development, alliances, op...

SOLUTIONS ENGINEER - COLOMBIA - P-590

**transform the communications world!**: we're proud (and excited!) to be transforming the global communications landscape through our omnichannel platform-as-a-service (opaas). - ** what's my job title?** solutions engineer - colombia - **where in the world? **you can work remotely from anywhere in colombia - **working hours? **for this role, you will operate within the colombia standard time (cst) - **what language(s) will i speak? **fluency in english and spanish **the role**: as a solutions engineer, you will work hand-in-hand with the sales and partner teams to introduce messagebird to our customers. you will be the trusted solutions advisor for our customers by creating solutions that enable innovative use-cases and fit perfectly into their tech stack. exceptional customer experience in the cpaas industry is what we pride ourselves on. this is reflected in our solutions offerings and post-sales support. as a messagebird solutions engineer, you will own a part of that exceptional customer experience. reporting to the country manager, you will work in close partnership with sales, product management, and our technology teams. **what you'll do** - work with the sales and partners teams to qualify business opportunities, understand key customer use cases, and develop solutions that address them. - own the technical aspects of solutions, including technical discovery, demos, proofs-of-concept, prototypes, rfps and customer technical relationships. - prepare and deliver product messaging in an effort to highlight the platform's value proposition. - travel...

(D-630) | SALES DEVELOPMENT REPRESENTATIVE - COLOMBIA

**transform the communications world!**: we're proud (and excited!) to be transforming the global communications landscape through our omnichannel platform-as-a-service (opaas). - ** what's my job title?** sales development representative - colombia - **where in the world? **you can work remotely from anywhere in colombia - **working hours? **for this role, you will operate within the colombia standard time (cst) - **what language(s) will i speak? **fluency in english and spanish **the role**: as sales development representative, you'll quickly and efficiently generate interest in our prospect based through outbound activities of prospecting and follow up. you will be responsible for building sales volume by uncovering, developing, and qualifying sales opportunities with prospective customers in target markets then will work with the sales team to progress the opportunity through the pipeline to close. you will be the driver of building new business relationships, connecting with potential clients who have expressed interest in messagebird and targeting those you identify as having an opportunity to work with. in return, you'll gain access to one of the most fun, open, and ambitious groups of people working in the world. we push each other to be our absolute best and sales development at messagebird is the start of an incredible career journey in sales and beyond. this team is the foundation to our next superstar sales reps and leaders. **what you'll do**: - identify, create and build new and qualified sales opportunities from outbound activities to meet & ex...

CUSTOMER SUCCESS AGENT COLOMBIA | (E750)

Sobre chiper chiper is the leading b2b e-commerce ecosystem in latin america, and we are on a mission to democratize e-commerce for one million corner stores and the millions of shoppers who visit them for their household needs. chiper’s end-to-end cross-category solution guarantees fulfillment, fast and free delivery, and the most competitive prices for thousands of items, including groceries, household staples, baby products, personal care, and many others. since 2018, at chiper, we have set out to build the most reliable and trustworthy b2b e-commerce ecosystem for the corner store retail market. with operations in colombia, mexico and brazil, at chiper we are customer obsessed and mission driven, keeping an eye out for hungry talent who want to join us in building the future of b2b e-commerce in latin america serás parte del equipo de customer support cuyo objetivo es brindar soluciones a las novedades o fricciones que tienen nuestros clientes y entregadores en su día a día; soportando la propuesta de valor de chiper y garantizando una mejora continua de los procesos, equipo y herramientas disponibles. deberás solucionar los casos de contacto de clientes y entregadores que te sean asignados, siguiendo los procesos definidos para cada motivo de contacto con el objetivo de garantizar el nível de servicio dando correcto uso a las herramientas habilitadas para el rol. tus principales responsabilidades serán: - resolución de tickets asignados en tiempo y forma según los procesos definidos por la compañía proveyendo una excelente experiência al cliente. - realiza...

CUSTOMER SUPPORT SPECIALIST - LATAM - (OWU780)

**transform the communications world!**: we're proud (and excited!) to be transforming the global communications landscape through our omnichannel platform-as-a-service (opaas). - ** what's my job title?** customer support specialist, latam - **where in the world? **remote in colombia - **working hours? **you will work during standard us timezones - **what language(s) will i speak? **english our colleagues in customer support have a curious mind and love puzzles, whether that entails technical troubleshooting and debugging of api calls or making our product offering fit the customer's needs whilst navigating around an ever-changing global telco landscape. we hope you're tenacious in understanding the ins and outs of the cases you handle while you're also getting stuff done with stakeholders to solve that one tricky issue for your customer. you are comfortable stepping outside of your comfort zone to learn something new and have a good dose of initiative and opinion to make your own decisions (and, in turn, help us make good ones too.) striving for the highest customer satisfaction comes naturally to you, and being a part of a global team that shares a customer-first mindset only motivates you more. with this mentality, you are set to become a cornerstone of maintaining the messagebird culture. **what you'll do** - your primary responsibility will be to support messagebird's global customers. - you are the voice of the company and interact with our customers in a friendly, professional, and personal way. - you enjoy finding the cause of any technical problem ou...

AUXILIAR DE SERVICIO AL CLIENTE MANEJO DE PLATAFORMAS DE ATENCIÓN AL CLIENTE. PQR, 3CX, MESSAGEBIRD

Contrato de Obra o labor Tiempo completo

Importante empresa dedica a fabricación de muebles colchones y lencería para el hogar requiere bachiller experiencia mínima de 1 año en el cargo funciones: • recepción y gestión de solicitudes de clientes • atención por diversos canales de comunicación: o formulario pqr o plataforma 3cx (llamadas) o messagebird (mensajería) • brindar soporte e información al cliente de manera clara y oportuna • escalar casos según protocolos establecidos • registrar y hacer seguimiento de cada solicitud hasta su cierre te ofrecemos: salario $ 1.423.500+ auxilio de transporte+ prestaciones de ley horarios: lunes a viernes de 8:00 a.m. a 5:30 p.m. sábado medio día contrato: obra labor pagos : quincenales ubicación: americas con 68 habilidades técnicas: • manejo de plataformas de atención al cliente (pqr, 3cx, messagebird) • digitación y registro de solicitudes • manejo básico de herramientas ofimáticas habilidades blandas: • excelente comunicación verbal y escrita • escucha activa • orientación al cliente • paciencia y empatía • organización...