Job description - customer success manager (2500003m)radware, a leading provider of best-in-class cloud-based securitysolutions, helping mssps, service providers, and enterprises offerand gain the highest possible level of security, is looking for a customer success manager. the customer success manager will manageall aspects of the post-sales relationship, ensuring that customersrealize business value through the onboarding and adoption of radware cloud services. in addition to ensuring customer health,contact with customers will include scheduled service reviews. as acsm, you are responsible for managing a portfolio of customeraccounts. you need to build a strong relationship with yourcustomers and ensure regular engagement. engagement framework: 1. once handed over, you will deliver an introductory meeting with thecustomer and internal stakeholders to determine onboardingmilestones and a high-level plan. 2. ensure customer rolls outquickly and help by mitigating any challenges that come along todelay or stop deployment using internal resources. 3. reviews withscorecards linked to the customer's business objectives. 4. coordinate internal resources to ensure customers’ business needsare met. 5. support local teams’ sessions with the customer duringincidents. 6. follow up and log interactions with your customers.7. plan and execute upsell and cross-sell activities. requirements: - fluent written and verbal communication in english - experienceas a csm or a project manager - networking and security background - a plus - experience in upsell/cross-sell activities - ex...
Job description - customer success manager (2500003m)radware, a leading provider of best-in-class cloud-based securitysolutions, helping mssps, service providers, and enterprises offerand gain the highest possible level of security, is looking for a customer success manager. the customer success manager will manageall aspects of the post-sales relationship, ensuring that customersrealize business value through the onboarding and adoption of radware cloud services. in addition to ensuring customer health,contact with customers will include scheduled service reviews. as acsm, you are responsible for managing a portfolio of customeraccounts. you need to build a strong relationship with yourcustomers and ensure regular engagement. engagement framework: 1. once handed over, you will deliver an introductory meeting with thecustomer and internal stakeholders to determine onboardingmilestones and a high-level plan. 2. ensure customer rolls outquickly and help by mitigating any challenges that come along todelay or stop deployment using internal resources. 3. reviews withscorecards linked to the customer's business objectives. 4. coordinate internal resources to ensure customers’ business needsare met. 5. support local teams’ sessions with the customer duringincidents. 6. follow up and log interactions with your customers.7. plan and execute upsell and cross-sell activities. requirements: - fluent written and verbal communication in english - experienceas a csm or a project manager - networking and security background - a plus - experience in upsell/cross-sell activities - ex...
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Who we are the workshop is a tech company that develops intuitive software for the online gaming industry. our motto is to move “fearlessly forward” together. cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. within the workshop, host co. is a highly private, managed services and data centre hosting facility. we offer an array of different products and services including cloud, co-location, managed security and many other ‘as a’ services. our business is made up of diverse, highly skilled people who enable our customers and their businesses by matching the right solutions to their technology needs. your mission the workplace specialist serves as the initial point of contact for all office employees and visitors, ensuring seamless operations and efficiency within the company. this role demands strong attention to detail, adaptability in high-pressure situations, and the ability to manage multiple priorities simultaneously. by providing a diverse range of services in a dynamic, fast-paced environment, the workplace specialist plays a crucial part in driving operational success. our goal is to create a workplace that is both safe and secure, fostering collaboration and independent work while providing a sense of pride and belonging among employees. this inclusive environment will enable us to achieve our objectives effectively and maintain a positive, productive work culture. what you'll do workplace reception serve as the main point of contact at the work...
Who we are the workshop is a tech company that develops intuitive software for the online gaming industry. our motto is to move “fearlessly forward” together. cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. within the workshop, host co. is a managed services provider that values our customers privacy, data sovereignty and security. we offer our clients a number of products and services including cloud (iaas, paas and saas), co-location in our own data centres and many other ‘as a’ services. our business is made up of diverse, highly skilled people who enable our customers and their businesses by matching the right solutions to their technology needs. your mission as a network operations centre engineer, you will be responsible for monitoring, maintaining and troubleshooting the network and infrastructure components within a data centre environment spread across multiple sites. your primary objective will be to ensure the optimal performance, availability and security of all systems and services housed in the data centre. this role requires a technical background, excellent problem-solving skills and the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stakeholders informed as needed. what you'll do proactive monitor the data centre network, servers, storage and other critical infrastructure components and support of the production and non-production environments. respond promptly to system alerts, alarms, s...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Join phdata, a dynamic and innovative leader in the modern data stack. we partner with major cloud data platforms like snowflake, aws, azure, gcp, fivetran, pinecone, glean, and dbt to deliver cutting-edge services and solutions. we're committed to helping global enterprises overcome their toughest data challenges. phdata is a remote-first global company with employees based in the united states, latin america, and india. we celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust. even though we're growing extremely fast, we maintain a casual, exciting work environment. we hire top performers and allow you the autonomy to deliver results. - 5x snowflake partner of the year (2020, 2021, 2022, 2023, 2024) - fivetran, dbt, atlation, matillion partner of the year - #1 partner in snowflake advanced certifications - 600+ expert cloud certifications (sigma, aws, azure, dataiku, etc) - recognized as an award-winning workplace in us, india, and latam the territory director plays a strategic role in scaling our business. as a key player within our sales organization, you are accountable for the overall phdata relationship at key accounts within your territory, as well as building and maintaining relationships with strategic partners within our ecosystem. this role demands a successful track record navigating complex sales cycles, team-based selling, and proven experience building strategic relationships with decision-makers and champions. responsibilities: - co-sell with snowflake, aws, azure, as well as other eco...
The ibm security position is for individuals with experience in professional services looking for an opportunity to be part of a diverse and expert security consulting services group. our security delivery team is responsible for conducting comprehensive information security assessments, designing solutions for clients to help address security issues discovered during the assessments and helping deploy security technology solutions and managed security services to enhance our clients’ security posture. ibm security consultants are responsible for leading and providing overall project and engagement management for these various services contracts. security consultants are expected to have superb written and verbal communication skills, an ability to work independently with minimal supervision, and exhibit professional business conduct at all times. your role and responsibilities main responsibilities: - have a strong interaction with key areas of the clients and within the company. - control and manage contracts slas. - lead technical perspective for data security. - management and operation of data security tools. - agents installation and configuration. - data security tools process management. required education: bachelor's degree preferred education: bachelor's degree required technical and professional expertise: about business unit ibm consulting is ibm’s consulting and global professional services business, with market leading capabilities in business and technology transformation. with deep expertise in many industries, we offer strategy, experience, techn...
Join phdata , a dynamic and innovative leader in the modern data stack. we partner with major cloud data platforms like snowflake, aws, azure, gcp, fivetran, pinecone, glean, and dbt to deliver cutting-edge services and solutions. we're committed to helping global enterprises overcome their toughest data challenges. phdata is a remote-first global company with employees based in the united states, latin america, and india. we celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust. even though we're growing extremely fast, we maintain a casual, exciting work environment. we hire top performers and allow you the autonomy to deliver results. 5x snowflake partner of the year (2020, 2021, 2022, 2023, 2024) fivetran, dbt, atlation, matillion partner of the year #1 partner in snowflake advanced certifications 600+ expert cloud certifications (sigma, aws, azure, dataiku, etc) recognized as an award-winning workplace in us , india , and latam the territory director plays a strategic role in scaling our business. as a key player within our sales organization, you are accountable for the overall phdata relationship at key accounts within your territory, as well as building and maintaining relationships with strategic partners within our ecosystem. this role demands a successful track record navigating complex sales cycles, team-based selling, and proven experience building strategic relationships with decision-makers and champions. responsibilities: co-sell with snowflake, aws, azure, as well as other ecosyst...
Compartir facebook empresa managed services co. descripción de la empresa servicios de consultoría subcontratados departamento bogotá dc localidad en linea (todas partes en colombia) tipo de contratación tiempo completo descripción de la plaza a us based company is looking for accounts payable specialist with 3-5 years of experience: great opportunity to apply your experience and learn new skills. responsibilities include: daily processing of vendor bills to ensure accuracy, completeness and validity daily communication with vendors regarding payment requests, bill amount and validity daily communication with members from other departments in the company related to vendors, bills and payments processing weekly review of accounts payable to identify missing bills, bills posted to wrong account/department/class biweekly preparation of payments list (check run) for review and approval by managers biweekly presentation of payments list (check run) and explaining components and vendor notes vendor set up (ensure proper forms are completed, attached, required information is completed) and approval follow up credit card transactions posting, review and reporting (coordinate with account holders) cash reconciliation for outgoing amounts (between system and bank) vendor payment template set up in the bank vendor payment processing in the bank (for payment approval) vendor payment posting in the system to match bank info mínimo nivel académico requerido universidad completa mínimo nivel de inglés requerido avanzado mínima experiencia laboral requerida 3-4 años #j-18808-ljbffr...
Job description - customer success manager (2500003m) radware, a leading provider of best-in-class cloud-based security solutions, helping mssps, service providers, and enterprises offer and gain the highest possible level of security, is looking for a customer success manager. the customer success manager will manage all aspects of the post-sales relationship, ensuring that customers realize business value through the onboarding and adoption of radware cloud services. in addition to ensuring customer health, contact with customers will include scheduled service reviews. as a csm, you are responsible for managing a portfolio of customer accounts. you need to build a strong relationship with your customers and ensure regular engagement. engagement framework: once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan. ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources. reviews with scorecards linked to the customer's business objectives. coordinate internal resources to ensure customers’ business needs are met. support local teams’ sessions with the customer during incidents. follow up and log interactions with your customers. plan and execute upsell and cross-sell activities. requirements: fluent written and verbal communication in english experience as a csm or a project manager networking and security background - a plus experience in upsell/cross-sell activities experience working wit...
Compartir facebook empresa managed services co. descripción de la empresa servicios de consultoría subcontratados departamento bogotá dc localidad bogota - remoto tipo de contratación tiempo completo descripción de la plaza a us company is looking for a marketing coordinator located in colombia - remote position. key responsibilities coordinate launches of promotions across the family of brands. monitor affiliate program signups and update content of the channel. coordinate efforts between the marketing team and external affiliate and influencer partners. oversee social media accounts, creating and scheduling posts, and tracking performance. support the marketing team with administrative tasks and project coordination as needed. coordinate projects and tasks between the marketing team and external partners. aid in the organization and distribution of digital assets for the marketing team, brand shareholders, and external partners. assist in the development and execution of marketing campaigns that drive brand awareness, customer engagement, and sales. conduct market research and competitor analysis to identify trends and opportunities. collaborate with cross-functional teams to support the sales and product development teams. monitor and report on marketing kpis and provide actionable insights for improvements. assist in the creation of marketing collateral and digital content. assist with the review and editing of email campaigns and flows. qualifications bachelor’s degree in marketing, communications, business, or a related field. 1-3 years of experience in marketing, pre...
A us company is looking for a marketing coordinator located in colombia - remote position key responsibilities • coordinate launches of promotions across the family of brands. • monitor affiliate program signups and update content of the channel. coordinate efforts between the marketing team and external affiliate and influencer partners. • oversee social media accounts, creating and scheduling posts, and tracking performance. • support the marketing team with administrative tasks and project coordination as needed. • coordinate projects and task between the marketing team and external partners. • aid in the organization and distribution of digital assets for the marketing team, brand shareholders, and external partners. • assist in the development and execution of marketing campaigns that drive brand awareness, customer engagement, and sales. • conduct market research and competitor analysis to identify trends and opportunities. • collaborate with cross-functional teams to support the sales and product development teams. • monitor and report on marketing kpis and provide actionable insights for improvements. • assist in the creation of marketing collateral and digital content. • assist with the review and editing of email campaigns and flows. qualifications • bachelor’s degree in marketing, communications, business, or a related field. • 1-3 years of experience in marketing, preferably in the automotive industry or ecommerce. • strong knowledge of digital marketing platforms (social media, email marketing, seo, sem). • excellent communication skills, both written and ver...
Your tasks and responsibilities define and achieve in collaboration with the ff squad the goals, objectives and tasks within the 90-day cycle process. prepare and implement the business plan colombia’s fresh fruit market and achieve the business profitability and cash flow kpi’s. responsible to lead the budgeting, forecasting and estimation process with the assigned customers to manage inventory in the most efficient possible way. provide market insight of the assigned customers, monitor and follow up market competitors. anticipate trends and evaluate growth opportunities to capture. co-development of customize integrated solutions (products & digital tools) for the targeted customers in coordination with ff squad and cp mission. drive the content definition, tailoring and implementation of integrated customer campaigns aligned with the customer journey and relevant customer insights. ensure efficient use of resources, services, tools and media – optimize roi on p&i budget. active interaction with key external stakeholders: r&d (e.g. corbana), services providers, trading companies, certifications, supermarkets, others. active interaction with credit and collection team to maintain a healthy cash flow in the business. actively contribute to create a diverse, inclusive and self-managed squad. who you are bachelor's degree as agronomist, agronomy, or related career. master’s degree (desirable). at least five years of experience in the banana industry. experience in the development of technical essays. intermediate english proficiency. focus on outcomes, customer focus, collabo...
A us based company is looking for accounts payable specialist with 3-5 years of experience: great opportunity to apply your experience and learn new skills. responsibilities include: - daily processing of vendor bills to ensure accuracy, completeness and validity - daily communication with vendors regarding payment requests, bill amount and validity - daily communication with members from other departments in the company related to vendors, bills and payments processing - weekly review of accounts payable to identify missing bills, bills posted to wrong account/department/class - biweekly preparation of payments list (check run) for review and approval by managers - biweekly presentation of payments list (check run) and explaining components and vendor notes - vendor set up (ensure proper forms are completed, attached, required information is completed) and approval follow up - credit card transactions posting, review and reporting (coordinate with account holders) - cash reconciliation for outgoing amounts (between system and bank) - vendor payment template set up in the bank - vendor payment processing in the bank (for payment approval) - vendor payment posting in the system to match bank info...
The ibm security position is for individuals with experience in professional services looking for an opportunity to be part of a diverse and expert security consulting services group. our security delivery team is responsible for conducting comprehensive information security assessments, designing solutions for clients to help address security issues discovered during the assessments and helping deploy security technology solutions and managed security services to enhance our clients’ security posture. ibm security consultants are responsible for leading and providing overall project and engagement management for these various services contracts. security consultants are expected to have superb written and verbal communication skills, an ability to work independently with minimal supervision, and exhibit professional business conduct at all times. your role and responsibilities main responsibilities: have a strong interaction with key areas of the clients and within the company. control and manage contracts slas. lead technical perspective for data security. management and operation of data security tools. agents installation and configuration. data security tools process management. required education: bachelor's degree preferred education: bachelor's degree required technical and professional expertise: about business unit ibm consulting is ibm’s consulting and global professional services business, with market leading capabilities in business and technology transformation. with deep expertise in many industries, we offer strategy, experience, technology, and operations s...
Who we are the workshop is a tech company that develops intuitive software for the online gaming industry. our motto is to move “fearlessly forward” together. cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. within the workshop, host co. is a managed services provider that values our customers' privacy, data sovereignty, and security. we offer our clients a number of products and services including cloud (iaas, paas and saas), co-location in our own data centres and many other ‘as a’ services. our business is made up of diverse, highly skilled people who enable our customers and their businesses by matching the right solutions to their technology needs. your mission the dc engineer will be involved in physical inspections, troubleshooting, and providing technical support for both it equipment and the facility’s infrastructure. what you'll do review the building management system for alerts and negative trends as well as physical inspection of equipment related to computing and the facility's infrastructure. regularly check the premises for any issues or concerns. assist in the planning and general maintenance of infrastructure systems within the facility. interface with vendors, contractors, and third-party technicians. proactively monitor the infrastructure for issues and capacity planning. rack, cable, and configure it equipment as requested. replace failed components as needed. lift/move equipment as required. work non-standard hours if required, a...
Join phdata , a dynamic and innovative leader in the modern data stack. we partner with major cloud data platforms like snowflake, aws, azure, gcp, fivetran, pinecone, glean, and dbt to deliver cutting-edge services and solutions. we're committed to helping global enterprises overcome their toughest data challenges. phdata is a remote-first global company with employees based in the united states, latin america, and india. we celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust. even though we're growing extremely fast, we maintain a casual, exciting work environment. we hire top performers and allow you the autonomy to deliver results. 5x snowflake partner of the year (2020, 2021, 2022, 2023, 2024) fivetran, dbt, atlation, matillion partner of the year #1 partner in snowflake advanced certifications 600+ expert cloud certifications (sigma, aws, azure, dataiku, etc) recognized as an award-winning workplace in us , india , and latam the territory director plays a strategic role in scaling our business. as a key player within our sales organization, you are accountable for the overall phdata relationship at key accounts within your territory, as well as building and maintaining relationships with strategic partners within our ecosystem. this role demands a successful track record navigating complex sales cycles, team-based selling, and proven experience building strategic relationships with decision-makers and champions. responsibilities: co-sell with snowflake, aws, azure, as well as other ecosystem partner...
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