Job summary why we are looking for you is growing quickly, and we are looking for a proactive and results-driven associate customer success manager to join our team. in this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth. qualifications - 2+ years of experience in a customer success or account management role. - proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. - experience with customer success tools, including (but not limited to) salesforce, sales loft, talkdesk, gong, loom, and metabase. - a background in b2b2c, ideally within the food/hospitality and technology space. you are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team. - a commitment to personal growth and continuous development. - full fluency in english: reading, writing, and speaking. - bonus: experience working in a restaurant, bringing additional perspective to the role. responsibilities - deliver a world-class customer experience in collaboration with our launch and support teams. - help customers improve roi through strategic, personalized advice and solutions. - drive customer retention by reducing churn and enhancing satisfaction. - play an integral ...
Why we are looking for you we are seeking a proactive and results-driven associate customer success manager to join our team. in this role, you will manage a dynamic portfolio of customers across all stages of the customer lifecycle. your primary focus will be on engaging with at-risk customers to maximize product adoption, deliver customer value, and mitigate churn risks. you will have the opportunity to influence changes in your direct team and the customer journey by providing valuable feedback to cross-functional teams. this will enable us to shape the future of our product and offerings. success in this role will be measured by key performance metrics, including revenue retention and customer engagement. this is a remote-first role, open to candidates based in bogotá or other locations. we prioritize work-life balance and offer unlimited pto. the ideal candidate - we are looking for candidates who bring a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. - candidates should excel in maintaining a high volume of daily calls and meetings while effectively managing their time. - demonstrate strength in objection handling and deescalating challenging conversations. - can quickly context-switch to address diverse customer needs with ease. - are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions. - can leverage strategic thinking and the ability to engage in challenging conversations to influence customers. - ability to prioritize a pipeline effective...
About us loft creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. we empower women to find their authentic self-expression because feeling like yourself is always in style. here at loft, we're busy styling the careers and supporting the lives of everyday optimists just like you. express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. position overview: drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. consistently achieves individual goals, which support store goals. primary responsibilities/accountabilities: embraces our values & sets an example through his/her behaviors responsible for compliance with all ann inc. practices and procedures additional responsibilities as assigned by the store manager, co-manager, and sales leads revenue generation: consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals client experience: provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ann inc. service experience standards acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients addresses client...
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