Job summary Why we are looking for you is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth. Qualifications - 2+ years of experience in a Customer Success or Account Management role. - Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. - Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase. - A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team. - A commitment to personal growth and continuous development. - Full fluency in English: reading, writing, and speaking. - Bonus: Experience working in a restaurant, bringing additional perspective to the role. Responsibilities - Deliver a world-class customer experience in collaboration with our Launch and Support teams. - Help customers improve ROI through strategic, personalized advice and solutions. - Drive customer retention by reducing churn and enhancing satisfaction. - Play an integral role in refining health metrics and scaling success across our customer base. - Expand 's footprint by uncovering and driving growth opportunities. Benefits - The estimated base salary for this role is in the local equivalent of $30,000 to $35,000 USD - Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora