(FAQ455) SOPORTE EN SITIO JUNIOR

Lexmark is now a proud part of xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. when you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. from engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. this is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. responsibilities: responsabilidades: gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. monitorear e informar sobre los servicios y escalando cuando sea necesario. solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario en conjunto con el líder de la cuenta. realizar instalación de equipos (producción, backup, etc.) y sw de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. realizar configuración de pc’s de acuerdo con la configuración definida para el proyecto. resolver incidentes de hw o sw de primero o segundo nível. c...

(EKH-340) - SOPORTE EN SITIO JUNIOR

Lexmark is now a proud part of xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. when you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. from engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. this is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. responsibilities: **responsabilidades**: - gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. - monitorear e informar sobre los servicios y escalando cuando sea necesario. - solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. - asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario en conjunto con el líder de la cuenta. - realizar instalación de equipos (producción, backup, etc.) y sw de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. - realizar configuración de pc’s de acuerdo con la configuración definida para el proyecto. - resolver incidentes de hw o sw de primero ...

LATIN AMERICA TSC VENDOR MANAGER

Full time Tiempo completo

Description : work together with our tsc vendor to provide best in class technical support to our lexmark customers. responsibilities: manage tsc operations: oversee technical support center (tsc) operations for north america, ensuring smooth and continuous service. partner coordination: act as the main interface between lexmark and tsc partners, ensuring compliance with the statement of work and achieving metrics targets. performance monitoring: track and manage the performance and cost of outsourced contact center operations. customer experience improvement: continuously enhance customer experience by analyzing and improving support procedures. operational reviews: conduct regular reviews with contact center leadership and qa teams to monitor performance and address issues. issue resolution: investigate and resolve customer satisfaction concerns and escalate issues as needed. financial management: manage operational costs, validate resource requirements, and process invoices. technology and process improvement: identify and implement technology improvements and process changes to enhance contact center operations. project management: participate in new account and product introduction projects to ensure tsc requirements are met. reporting: maintain and report performance metrics to senior management and other stakeholders. qualifications: bachelor’s degree in business, engineering, or a related customer service fluent in spanish, english and some portuguese 2+ years of operations management experience, preferably in support/service. strong project management skills and a ...