Lexmark bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the soporte en sitio junior role at lexmark lexmark bogota, d.c., capital district, colombia join to apply for the soporte en sitio junior role at lexmark lexmark is now a proud part of xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. when you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. from engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. this is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. responsibilities : responsabilidades - gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. - monitorear e informar sobre los servicios y escalando cuando sea necesario. - solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. - asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario en conjunto con el líder de la cuenta. - realizar instalación de equipos (producción, backup, etc.) y...
Responsibilities: responsible for the bidding process regarding proposals including service solutions, process design consulting or manufacturing services. manages the bid submission process from initial contact through contract signing; places particular emphasis on establishing the trading terms. may also be responsible for validating/endorsing the technical solution. employees at the highest authority levels may sign off on bids and proposals....
¡Únete a nuestro equipo! si estás interesado en laborar bajo la modalidad freelance y tener manejo de tu tiempo. esta oportunidad es para ti. nos encontramos en búsqueda de técnico en sistemas con experiencia en mantenimiento preventivo y correctivo de impresoras lexmark, serás el encargado de cubrir los servicios de impresoras con cada uno de nuestros clientes. requisitos: - técnico o tecnólogo en sistemas - experiencia de 1 año en el área - manejo de impresoras (preferiblemente lexmark) beneficios: - manejo de su tiempo - buena remuneración - servicios por días u horas - freelance presencial...
Responsibilities: the central site ops is responsible for support all process relate with the billing in the steady state stage as defined by the client statement of work (sow). duties include day to day operations against the core managed services delivery requirements, including, asset management, toner management, customer reporting as required in the sow. expected to consistently demonstrate and represent the lexmark brand according to our mission and guiding principles. experience and background: - handling issue resolution, general service delivery concerns, escalation management.- 2+ years experience in an operations role, invoicing, reporting (sla and other operational metrics)- experience and knowledge in excel and power bi. excellent skills in ms office suite including, word processing, spreadsheet (excel).preferred: - experience financial conceptseducation: degree in business administration, engineering, or equivalent...
Responsibilities: the central site ops is responsible for support all process related with the billing in the steady state stage as defined by the client statement of work (sow). duties include day to day operations against the core managed services delivery requirements, including, asset management, toner management, customer reporting as required in the sow. expected to consistently demonstrate and represent the lexmark brand according to our mission and guiding principles. experience and background: - handling issue resolution, general service delivery concerns, escalation management.- 2+ years experience in an operations role, invoicing, reporting (sla and other operational metrics)- experience and knowledge in excel and power bi. excellent skills in ms office suite including, word processing, spreadsheet (excel).preferred: - experience financial conceptseducation: degree in business administration, engineering, or equivalent...
Responsibilities : responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements . builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction. how to apply ? are you an innovator? here is your chance to make your mark with a global technology leader. apply now! global privacy notice lexmark is committed to appropriately protecting and managing any personal information you share with us. click to view lexmark's privacy notice....
Responsibilities: responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l;, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements. builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction....
Brindar soporte tecnológico, garantizando la excelencia del servicio a través de la administración de recursos, mantenimiento preventivo y/o correctivo, gestión de reportes y/o métricas, u operando centrales de procesos en centros de cómputo, generando un impacto positivo en la productividad y gestión del usuario. **habilidades** - orientación a resultados i actitud positiva i comunicación efectiva i trabajo en equipo i gestión del conocimiento i compromiso i- novato novato novato novato novato novato novato**qualifications** soporte a los diferentes clientes de la compañía. conocimiento en reparación de hardware y software en equipos desktop y laptop, windows 10, windows 11, office. mantenimiento y reparación de impresoras (lexmark,hp y samsung). conocimientos basico en servidores y redes. excelente actitud de servicio. horario de trabajo: lunes a viernes de 7 am a 5 pm. sábados de 9 am a 12 pm. **acerca de nosotros** creemos en el potencial innovador de latinoamérica, vivimos con pasión la transformación y la convergencia digital, por eso, queremos ayudarte a maximizar tus capacidades empresariales. es hoy cuando debemos unificar los silos, converger en un propósito común y conectar las tecnologías para transformarlas en valor. axity, conexiones que transforman....
Brindar soporte tecnológico, garantizando la excelencia del servicio a través de la administración de recursos, mantenimiento preventivo y/o correctivo, gestión de reportes y/o métricas, u operando centrales de procesos en centros de cómputo, generando un impacto positivo en la productividad y gestión del usuario. **habilidades** - orientación a resultados i actitud positiva i comunicación efectiva i trabajo en equipo i gestión del conocimiento i compromiso i- novato novato novato novato novato novato novato**qualifications** soporte a los diferentes clientes de la compañía. conocimiento en reparación de hardware y software en equipos desktop y laptop, windows 10, windows 11, office. mantenimiento y reparación de impresoras (lexmark,hp y samsung). conocimientos basico en servidores y redes. excelente actitud de servicio. horario de trabajo: lunes a viernes de 7 am a 5 pm. sábados de 9 am a 12 pm. **acerca de nosotros** creemos en el potencial innovador de latinoamérica, vivimos con pasión la transformación y la convergencia digital, por eso, queremos ayudarte a maximizar tus capacidades empresariales. es hoy cuando debemos unificar los silos, converger en un propósito común y conectar las tecnologías para transformarlas en valor. axity, conexiones que transforman....
Responsibilities: this job code is only for latin america based non-employees....
Responsibilities: responsible for the bidding process regarding proposals including service solutions, process design consulting or manufacturing services. manages the bid submission process from initial contact through contract signing; places particular emphasis on establishing the trading terms. may also be responsible for validating/endorsing the technical solution. responsabilities- reviews rfps, or other proposal-related projects, to understand and note project goals, customer requirements, preparation and submission instructions, qualitative questionnaire(s), forms and appendices/addenda, and communicates findings and observations with the sales teams.- works with sales and operational teams to develop individualized plans for executing lexmark services for clients; coordinates with subject matter experts (sme) from other internal organizations such as legal, finance, services, marketing, professional services, etc. to gather information required for proposals.- facilitates internal proposal reviews, ensures submitted proposals are compliant with corporate directives and drives the internal approval process prior to submission.- demonstrates high competency in copyediting and proofreading proposals to eliminate typos, grammatical errors and formatting issues before submission to the client.- creates and formats the final version of the rfp response in accordance with client instructions. **skills**: excellent time management, project management, communication, and coordination skills are required to be successful. should have a very keen eye for detail and mu...
Responsibilities: responsible for analyzing bid opportunities, developing alternative approaches to win the bid with the most advantageous terms for the organization. makes recommendations. provides follow-up to ensure customer satisfaction and sales team satisfaction. defines and implements pricing policies and builds analysis. monitors audit and financial considerations. coordinates activities with the sales force and development teams when creating customer specific configurations. manages rebate processing and provides guidance to new account managers when dealing with competitive situations....
Responsibilities: responsible for generating sales for assigned named accounts or territory via multiple types channels (end user, oem, var, distributor, retail, etc.). contacts/visits existing and prospective customers. builds and maintains network of colleagues, partners and customers to share information and obtain prospects. observes and participates in presenting products and/or services that can benefit customer's needs. demonstrates knowledge of the organization's entire product line; may have more in-depth knowledge on a subset of products and/or services....
Responsibilities: responsible for all aspects of the operations of a managed services contract. manages the delivery of contracted services to clients to ensure that slas (service level agreements) and kpi (key performance indicators) as defined in the relevant contracts are met or exceeded. manage the customer p&l;, contract amendments, identify and deliver continuous improvement ideas and execute customer governance. ensures that operational teams and subcontractors have a clear understanding of client requirements. builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction....
Lexmark is now a proud part of xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. when you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. from engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. this is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. responsibilities : responsabilidades gestionar los aspectos de las operaciones cotidianas, la solución de problemas, entrenamiento del cliente, apoyo inventarios en el cliente, gestión de consumibles. monitorear e informar sobre los servicios y escalando cuando sea necesario. solicitar y gestionar pedidos, reemplazar piezas defectuosas, gestionar devoluciones. asegurar y gestionar el área de almacenamiento de piezas / consumibles u otro inventario en conjunto con el líder de la cuenta. realizar instalación de equipos (producción, backup, etc.) y sw de acuerdo con la configuración definida para el proyecto y en el área de cobertura definida por el jefe inmediato. realizar configuración de pc’s de acuerdo con la configuración definida para el proyecto. resolver incidentes de hw o sw de primero o segundo nivel. ...
Perfil: técnicos en sistemas o electrónica. con mínimo 2 años de experiencia reparación y mantenimiento de impresoras y plotters. objetivo del cargo: mantenimiento preventivo, correctivo a impresoras hp, epson, samsung, oki, lexmark, pc, laptop, scanners, entre otras. horario : horario de base: lunes a viernes 8:00 a.m. a 5:00 p.m. contrato: fijo directo con la compañía ciudad: bogotá plazo para aplicar : 30 de julio de 2016...
Description : work together with our tsc vendor to provide best in class technical support to our lexmark customers. responsibilities: manage tsc operations: oversee technical support center (tsc) operations for north america, ensuring smooth and continuous service. partner coordination: act as the main interface between lexmark and tsc partners, ensuring compliance with the statement of work and achieving metrics targets. performance monitoring: track and manage the performance and cost of outsourced contact center operations. customer experience improvement: continuously enhance customer experience by analyzing and improving support procedures. operational reviews: conduct regular reviews with contact center leadership and qa teams to monitor performance and address issues. issue resolution: investigate and resolve customer satisfaction concerns and escalate issues as needed. financial management: manage operational costs, validate resource requirements, and process invoices. technology and process improvement: identify and implement technology improvements and process changes to enhance contact center operations. project management: participate in new account and product introduction projects to ensure tsc requirements are met. reporting: maintain and report performance metrics to senior management and other stakeholders. qualifications: bachelor’s degree in business, engineering, or a related customer service fluent in spanish, english and some portuguese 2+ years of operations management experience, preferably in support/service. strong project management skills and a ...
¡Únete a nuestro equipo! si estás interesado en laborar bajo la modalidad freelance y tener manejo de tu tiempo. esta oportunidad es para ti. nos encontramos en búsqueda de técnico en sistemas con experiencia en mantenimiento preventivo y correctivo de impresoras lexmark, serás el encargado de cubrir los servicios de impresoras con cada uno de nuestros clientes. requisitos: - técnico o tecnólogo en sistemas - experiencia de 1 año en el área - manejo de impresoras (preferiblemente lexmark) beneficios: - manejo de su tiempo - buena remuneración - servicios por días u horas - freelance presencial...
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