Legal intake pros seeks a detail-oriented and proactive quality control associate to join our quality control team. this role focuses on dashboard lead docket audits, ensuring accurate lead management, task execution, and data integrity across intake teams. you’ll be responsible for assessing lead follow-up activity, monitoring timeliness and documentation, and supporting performance improvement across assigned law firm partners. compensation: $8 - $10 hourly responsibilities: - conduct weekly dashboard lead docket audits to evaluate the completion, timeliness, and accuracy of follow-up tasks, lead statuses, and documentation. - review task management practices to ensure that intake specialists are proactively tracking leads, preventing lead leakage, and documenting all next steps appropriately. - identify gaps in follow-up cadence, overdue items, and misaligned lead statuses. - document audit findings in scorebuddy using structured scorecards and provide clear root cause tagging to enable trend analysis. - share observations and audit results with the coaching team to support targeted training and performance coaching. - collaborate with quality process managers to continuously refine audit processes, tools, and reporting. - stay aligned with firm-specific requirements, industry best practices, and legal intake pros' quality expectations. qualifications: - 1–2 years of experience in quality control, compliance, or intake auditing (legal services preferred). - familiarity with lead docket, filevine, or other intake/docketing systems. - excellent attention to detail an...
As a quality assurance analyst at legal intake pros, you will play a crucial role in upholding our high standards for law firm intake processes by performing dashboard nudges audits and unassociated call reviews, ensuring law firm intake teams meet lead management and call-handling standards. this role supports our coaching and quality control departments by driving actionable improvements based on data-driven audits and feedback. compensation: $8 - $10 hourly responsibilities: key responsibilities: - conduct weekly audits of lead docket dashboards to assess lead handling, follow-up timing, and contract process accuracy. - perform nudge audits to ensure intake specialists are completing tasks, updating lead statuses, and following through on next steps. - identify recurring issues and trends to support targeted coaching and process improvement. - provide written feedback to internal teams and contribute to regular qa reporting. - collaborate with the coaching team to ensure audit findings translate into actionable coaching points. - document audit findings, observations, and recommendations in an organized and timely manner. qualifications: - 1–2 years of experience in quality control, auditing, or intake-related roles. - familiarity with crm tools such as lead docket, filevine, or similar systems. - strong attention to detail and ability to identify compliance issues. - clear written communication skills and a collaborative mindset. - comfortable working independently in a remote environment (zoom, slack, google workspace, etc.). - knowledge of personal injury intak...
Join to apply for the quality control associate role at legal intake pros . legal intake pros seeks a detail-oriented and proactive quality control associate to join our quality control team. this role focuses on dashboard lead docket audits , ensuring accurate lead management, task execution, and data integrity across intake teams. you’ll be responsible for assessing lead follow-up activity, monitoring timeliness and documentation, and supporting performance improvement across assigned law firm partners. compensation: $8 - $10 hourly seniority level entry level employment type full-time job function research, analyst, and information technology industries business consulting and services referrals increase your chances of interviewing at legal intake pros by 2x. sign in to set job alerts for “quality control associate” roles. #j-18808-ljbffr...
Join to apply for the call auditing analyst role at legal intake pros . as a quality assurance analyst at legal intake pros, you will play a crucial role in upholding our high standards for law firm intake processes by performing dashboard nudges audits and unassociated call reviews. you will ensure law firm intake teams meet lead management and call-handling standards. this role supports our coaching and quality control departments by driving actionable improvements based on data-driven audits and feedback. compensation: $8 - $10 hourly seniority level entry level employment type full-time job function accounting/auditing and finance industries business consulting and services #j-18808-ljbffr...
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