As a Quality Assurance Analyst at Legal Intake Pros, you will play a crucial role in upholding our high standards for law firm intake processes by performing Dashboard Nudges Audits and Unassociated Call Reviews, ensuring law firm intake teams meet lead management and call-handling standards. This role supports our Coaching and Quality Control Departments by driving actionable improvements based on data-driven audits and feedback. Compensation: $8 - $10 hourly Responsibilities: Key Responsibilities: - Conduct weekly audits of Lead Docket dashboards to assess lead handling, follow-up timing, and contract process accuracy. - Perform Nudge Audits to ensure intake specialists are completing tasks, updating lead statuses, and following through on next steps. - Identify recurring issues and trends to support targeted coaching and process improvement. - Provide written feedback to internal teams and contribute to regular QA reporting. - Collaborate with the Coaching Team to ensure audit findings translate into actionable coaching points. - Document audit findings, observations, and recommendations in an organized and timely manner. Qualifications: - 1–2 years of experience in quality control, auditing, or intake-related roles. - Familiarity with CRM tools such as Lead Docket, Filevine, or similar systems. - Strong attention to detail and ability to identify compliance issues. - Clear written communication skills and a collaborative mindset. - Comfortable working independently in a remote environment (Zoom, Slack, Google Workspace, etc.). - Knowledge of personal injury intake processes is a plus. - Bilingual (Spanish/English) preferred but not required. About Company Why Join Legal Intake Pros? At LIP, we value clarity, accountability, and innovation. This is a great opportunity for someone passionate about quality, intake excellence, and helping others improve performance. Join a team that is transforming the legal intake space and contributing directly to law firm growth and client success. Benefits: - Unlimited Paid Time Off (PTO): Eligible after six months for vacation, personal reasons, plus 12 paid holidays and a holiday slowdown between Christmas and New Year's. - Sick Days: Eligible after six months for illness, medical appointments, or caring for an ill family member. - Innovation: Work in a collaborative and innovative environment. - Flexibility: Enjoy flexible remote working arrangements. - Professional Development: Company-sponsored courses, certifications, and training programs to encourage continuous learning and growth. - Team Building Activities: Virtual events, workshops, and initiatives to strengthen team cohesion.