Kaplan international, a division of kaplan, inc., is an exciting company with 85 years of experience in the world of international education. in our division, we offer a range of courses in the uk, ireland, australia, new zealand, canada and usa. job title client executive / backoffice job description to provide support for student recruitment from latin america. must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and be able to demonstrate an awareness of at least one major overseas market. key responsibilities assist in administrative processes, update and maintain policies and procedures, referrals, payments, and database. handle administrative requests and queries from account and regional managers. systematically and proactively manage agent bookings, both telephone and email communication in spanish and english. build and maintain strong relationships with agents and our customer services team. utilise salesforce crm system as well as various internal systems and databases to manage bookings and groups referrals. deal effectively with challenges, resolve complaints, escalate issues to the relevant line managers, and provide ongoing customer support. manage cancellations & postponements. support the account and regional manager for the region. demonstrate an excellent knowledge of kaplan international products. meet and exceed our key performance indicators (kpis). manage sales pipeline to achieve team sales targets and drive results. prepare and provide quotes developing relationships with both new an...
Kaplan international, a division of kaplan, inc., is an exciting company with 85 years of experience in the world of international education. in our division, we offer a range of courses in the uk, ireland, australia, new zealand, canada and usa. job title client executive / backoffice job description to provide support for student recruitment from latin america. must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and be able to demonstrate an awareness of at least one major overseas market. key responsibilities assist in administrative processes, update and maintain policies and procedures, referrals, payments, and database. handle administrative requests and queries from account and regional managers. systematically and proactively manage agent bookings, both telephone and email communication in spanish and english. build and maintain strong relationships with agents and our customer services team. utilise salesforce crm system as well as various internal systems and databases to manage bookings and groups referrals. deal effectively with challenges, resolve complaints, escalate issues to the relevant line managers, and provide ongoing customer support. manage cancellations & postponements. support the account and regional manager for the region. demonstrate an excellent knowledge of kaplan international products. meet and exceed our key performance indicators (kpis). manage sales pipeline to achieve team sales targets and drive results. prepare and provide quotes developing relationships with both n...
The b2c customer service executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed. key job responsibilities handle enrolments (bookings) to klg schools in the us, canada, united kingdom, ireland, germany, france and switzerland) support the b2c and b2b sales team based in brazil to achieve sales target for the market maintain student database and student arrival pipeline provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools. develop excellent relationships with students build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities provide efficient, friendly and proactive customer service to students and school personnel. continually look for ways to improve service, response times and quality of information take responsibility for own administrative tasks, . filing, running reports, collecting payments etc. understand/update/brief the customer service team manager when necessary on status of students, including arrival, credit control and finance issues other duties as assigned minimum qualifications bachelor's degree or equivalent strong written and verbal communication skills exceptional organizational skills and the ability to solve problems and meet d...
For priority consideration, please apply via: the b2c customer service executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed. key job responsibilities handle enrolments (bookings) to klg schools in the us, canada, united kingdom, ireland, germany, france and switzerland. support the b2c and b2b sales team based in brazil to achieve sales target for the market. maintain student database and student arrival pipeline. provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools. develop excellent relationships with students. build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities. provide efficient, friendly and proactive customer service to students and school personnel. continually look for ways to improve service, response times and quality of information. take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments, etc. understand/update/brief the customer service team manager when necessary on status of students, including arrival, credit control and finance issues. other duties as assigned. minimum qualifications bachelor's degree or equivalent. strong written and verbal communication skills. exce...
For priority consideration, please apply via: b2c customer service executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed. key job responsibilitieshandle enrolments (bookings) to klg schools in the us, canada, united kingdom, ireland, germany, france and switzerland.support the b2c and b2b sales team based in brazil to achieve sales target for the market.maintain student database and student arrival pipeline.provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.develop excellent relationships with students.build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities.provide efficient, friendly and proactive customer service to students and school personnel.continually look for ways to improve service, response times and quality of information.take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments, etc.understand/update/brief the customer service team manager when necessary on status of students, including arrival, credit control and finance issues.other duties as assigned.minimum qualificationsbachelor's degree or equivalent.strong written and verbal communication skills.exceptional organizational skills an...
Job title asesor de servicio al cliente **job description**: - kaplan international es uno de los holdings educativos más grandes y prestigiosos del mundo. contamos con más de 80 años de experiência y más de 30,000 empleados por todo el mundo. abarcamos diversos sectores que incluyen entre otros: la enseñanza de idiomas; el acceso a la universidad y postgraduados en estados unidos, reino unido y australia; y certificaciones oficiales orientadas a profesionales nativos del mundo anglosajón en los destinos mencionados. la presente oferta sería destinada a la división encargada del aprendizaje idiomas y exámenes de certificación correspondientes.- funciones- asistir a nuestros clientes en la región con toda la información necesaria para la reserva de nuestros productos; los trámites de visado y pago total; y en la llegada y estancia a cualquiera de nuestros colleges por todo el mundo - actualización de información de nuestros clientes a nuestros sistemas operativos (crm: salesforce), cumpliendo todos los kpis facilitados por la compañía - proporcionar soporte administrativo y de consultas de visado a los clientes y gerentes de cuentas regionales - requerimientos: - técnico, profesional o universitario próximo a graduarse - nível de inglés mínimo intermedio superior (b2) - nível de inglés de portugues intermedio - competentes habilidades ofimáticas - motivación por el logro - orientación de servicio y coperación al cliente - excelentes habilidades comunicativas e interpersonales - capacidad para trabajar bajo presión - beneficios: - el paquete económico consta d...
**job title** asesor de servicio al cliente kaplan international es uno de los holdings educativos más grandes y prestigiosos del mundo. contamos con más de 80 años de experiência y más de 30,000 empleados por todo el mundo. abarcamos diversos sectores que incluyen entre otros: la enseñanza de idiomas; el acceso a la universidad y postgraduados en estados unidos, reino unido y australia; y certificaciones oficiales orientadas a profesionales nativos del mundo anglosajón en los destinos mencionados. la presente oferta sería destinada a la división encargada del aprendizaje idiomas y exámenes de certificación correspondientes. **funciones**: - **asistir a nuestros clientes en la región **con toda la información necesaria para la reserva de nuestros productos; los **trámites de visado y pago total **; y en la llegada y estancia a cualquiera de nuestros colleges por todo el mundo - **actualización de información de nuestros clientes **a nuestros sistemas operativos **(crm: salesforce) **, cumpliendo todos los kpis facilitados por la compañía - **proporcionar soporte administrativo y de consultas de visado **a los clientes y gerentes de cuentas regionales **requerimientos**: - **técnico, profesional o universitario próximo a graduarse**: - **nível de inglés mínimo intermedio superior (b2) o superior**: - **competentes habilidades ofimáticas**: - **motivación por el logro**: - **orientación de servicio y coperación al cliente**: - **excelentes habilidades comunicativas e interpersonales**: - **capacidad para trabajar bajo presión ***beneficios**: - el paquete econ...
Junior executive sales - salary & commission potential of 10mm a month or morejob title: junior executive sales - salary & commission potential of 10mm a month or more about kaplan international: kaplan international is one of the largest and most prestigious educational holding companies in the world. we have over 80 years of experience and more than 30,000 employees worldwide. we cover a variety of sectors including language training, university entrance and postgraduate programs in the united states, united kingdom, and australia, and official certifications for native english-speaking professionals in the above-mentioned destinations. this offer is for the division in charge of language learning and corresponding certification exams. about our sales opportunity: our sales professionals are some of the highest paid in bogota. if you're hungry and are willing to put in the time, 10mm cop or more in commission a month is within the bell curve of what our productive salespeople earn. sales experience is not required, and the ability to speak well and follow our sales process will ensure you have the potential to earn a very comfortable living. we do not cold call. your role will be to advise potential customers in the americas, by phone and email, and help them choose a kaplan international languages program abroad. responsibilities: providing advice and support to potential students and their inquiries (no cold calling) making sure their needs are matched by our products.tracking sales and customers through our most advanced crm system (salesforce) and other busin...
Junior executive sales - salary & commission potential of 10mm a month or more job title: junior executive sales - salary & commission potential of 10mm a month or more about kaplan international: kaplan international is one of the largest and most prestigious educational holding companies in the world. we have over 80 years of experience and more than 30,000 employees worldwide. we cover a variety of sectors including language training, university entrance and postgraduate programs in the united states, united kingdom, and australia, and official certifications for native english-speaking professionals in the above-mentioned destinations. this offer is for the division in charge of language learning and corresponding certification exams. about our sales opportunity: our sales professionals are some of the highest paid in bogota. if you're hungry and are willing to put in the time, 10mm cop or more in commission a month is within the bell curve of what our productive salespeople earn. sales experience is not required, and the ability to speak well and follow our sales process will ensure you have the potential to earn a very comfortable living. we do not cold call. your role will be to advise potential customers in the americas, by phone and email, and help them choose a kaplan international languages program abroad. responsibilities: providing advice and support to potential students and their inquiries (no cold calling) making sure their needs are matched by our products. tracking sales and customers through our most advanced crm system (salesforce) and other business sys...
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