(PGT948) | OPERATIONS MANAGER

Urgent hiring! operations manager-brazil introduction key skills and experience - at least 2 years of working experience as an operations manager or equivalent role in a bpo (business process outsourcing) setup; - managed at least 80-100 staff across multiple lines of business; - excellent verbal and written communication skills in english, with the ability to express ideas clearly and concisely; - proven track record of meeting and delivering targets and commitments; - content moderation environment work experience is a plus but not required; - proficient in google suite and online collaboration tools is a plus; - capable of building productive business relationships with clients; - strong organizational, managerial, critical thinking, creative thinking, problem-solving, - decision-making, and analytical skills; - willing to work on public holidays and shifting schedules, including night shifts when needed. responsibility - overall in charge of managing program operations and kpis set by the client, such as quality efficiencies, staffing, and service level; - effective collaboration with team members and co-managers, immediate superior, and others support, groups/departments such as ga, hr, recruitment, it, training and quality, and workforce management define action plans that resolve issues and drive continuous improvement; - daily communication with the client to align expectations; - host internal and external business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed; - ...