Urgent Hiring! Operations Manager-Brazil Introduction Key skills and experience - At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup; - Managed at least 80-100 staff across multiple lines of business; - Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely; - Proven track record of meeting and delivering targets and commitments; - Content moderation environment work experience is a plus but not required; - Proficient in Google Suite and online collaboration tools is a plus; - Capable of building productive business relationships with clients; - Strong organizational, managerial, critical thinking, creative thinking, problem-solving, - decision-making, and analytical skills; - Willing to work on public holidays and shifting schedules, including night shifts when needed. Responsibility - Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level; - Effective collaboration with team members and co-managers, immediate superior, and others Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement; - Daily communication with the client to align expectations; - Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed; - Manage program daily and monthly operating metrics within budgeted expense parameters; - Develop, manage, and maintain employee productivity goals against departmental standards; - Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects; - Coordinate with the Site Senior Manager on Human Resource recruiting, training, development, and retention. Application Question(s): - Do you have legal authority to work in Sao Paolo, Brazil?