Horatio bogota, d. c. capital district, colombia graphic designer (bog) horatio bogota, d. c. capital district, colombia position summary: we are seeking a new graphic designer to join our team. you will be designing a wide variety of things across d...
Horatio bogota, d. c. capital district, colombia software engineer specialist (bog) we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops p...
Position summary: we are looking for a driven, humble, and collaborative patient experience associate to join our fastest-growing team. in this role, you will serve as a vital link between patients, providers, imaging centers, and internal teams, helping to manage daily operations and ensure an exceptional patient experience. as part of a team that prioritizes service, productivity, and continuous improvement, you will play a key role in addressing client needs and supporting performance initiatives. your contributions will impact the quality of patient care and our business success.. responsibilities: manage patient engagements and inquiries via phone and chats. strive to meet and exceed structured performance targets. utilize internal materials to resolve inquiries and adhere to operating procedures. participate in continued education on product changes, workflow changes, and product launches. help improve the patient experience by sharing feedback with leadership to further develop the product, materials, and processes. work collaboratively and cross-functionally between management, product & engineering, and other teams. provide “above and beyond” customer service in all interactions with patients, and think creatively about ways to optimize each experience. master our internal management systems to efficiently and effectively help our patients with their requests. required skills/abilities: advanced, near-native english proficiency is required. 1+ years in a call center or other customer-facing role required. healthcare or other relevant bpo experience is strongly pref...
Position overview: we are seeking an experienced data engineer with a devops mindset to join our dynamic team. this role involves developing and orchestrating data pipelines, strengthening our data infrastructure, and supporting data-driven decision-making processes. this is a hybrid position based in bogotá. technical requirements: 3-5 years of data engineering experience strong proficiency in python, sql, scala, and javascript extensive experience with cloud platforms (aws, gcp), including specific aws services (mwaa, glue, s3, dynamodb, secrets manager) experience with snowflake and astronomer for data warehousing and etl strong understanding of data warehousing, data lakes, and data management principles experience with data structures, oop, and software architecture patterns expertise in version control (git, github) experience in developing and consuming restful apis and managing webhooks advanced english proficiency preferred experience: experience with ai/ml pipelines and infrastructure knowledge of iac (cdk, cloudformation) experience with streaming data streamlit application development familiarity with observability tools understanding of data caching strategies core responsibilities: design, develop, and maintain scalable data pipelines focusing on: integration between cloud platforms and snowflake support for ai/ml workflows real-time data processing data quality and governance implement and maintain data observability practices contribute to devops automation and best practices develop and optimize data integrations for streamlit dataapps implement caching str...
Senior client service and operations manager (bog)horatio bogota, d.c., capital district, colombia we are seeking ahighly capable senior client service and operations manager for ourbogota team. this role involves directing daily operations,optimizing efficiency, ensuring compliance with service levelagreements, and fostering seamless interdepartmental coordination.key responsibilities include analyzing detailed performance metricsand implementing strategic process improvements. the positionrequires strong client service and operational management skills.responsibilities: 1. supervise staff, manage workloads, providetraining, and conduct performance evaluations. 2. develop ahigh-performing team by fostering a positive work environment andsupporting professional development. 3. motivate and engageemployees, encourage continuous improvement, and drive teamperformance. 4. manage client relationships, understand theirneeds, resolve issues, and ensure client satisfaction. 5. ensureadherence to slas by monitoring and maintaining service levels. 6.contribute to business strategy by developing and executing plansto achieve goals. 7. identify growth opportunities, explore newbusiness avenues, and develop strategies for expansion. 8. stayupdated on industry trends, best practices, and new technologiesrelevant to bpo. requirements: - excellent (near-native) englishproficiency is mandatory. - 6+ years of management experiencewithin a bpo environment. - deep understanding of bpo processes,service delivery, and operational excellence, including policyimplementation and management. - expe...
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations . this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels. responsibilities: - build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. - provide mentorship, training, and professional development opportunities for staff. - map the patient journey and identify opportunities to enhance service delivery. - lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. - oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). - develop key performance indicators to measure patient satisfaction andtrack improvements. - present insights and recommendations to senior leadership and stakeholders. - serve as the final escalation point for complex or high-profile patient concerns. - collaborate with cross-functional teams to address issues effectively. - promote a culture of empathy, inclusion, and service excellence within the team. - recognize and reward staff contributions to patient satisfaction. - ensure all operations are carried out in an appropriate, cost-effective manner. - improve operational management systems, processes, and best practices. - help the organization’s processe...
Horatio bogota, d.c., capital district, colombia data analyst specialist (bog) overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics, enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities 1. extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. 2. design, create, and maintain reports & dashboards to monitor business health metrics for both internal and external clients. 3. participate and assist in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. 4. generate data-driven decisions and business insights based on available and self-generated reporting. 5. manage effective, efficient, and empathetic communication with different stakeholders. 6. streamline existing processes and implement new initiatives. requirements: - knowledge of python at a basic to intermediate level, with 1 to 2 years of experience involving data science libraries such as pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. - basic to intermediate sql knowledge, with 6 months to a year of experience (not necessarily pr...
Position overview we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops practices. key responsibilities develop and maintain backend services for: ai/ml applications data processing applications web applications api integrations contribute to devops practices implementation support observability implementation help establish proper repository structure participate in agile ceremonies and sprint planning mentor team members in backend development best practices develop and maintain: custom odoo modules streamlit dataapps odoo integrations with external systems business process automation in odoo implement backend services for: dataapp data processing odoo customizations real-time data updates optimize performance for both odoo and streamlit applications create reusable components for dataapps technical requirements must-have: 3-5 years of backend development experience strong python programming skills experience with api development knowledge of cloud services (aws) understanding of devops practices version control expertise (git, github) experience with containerization (docker) understanding of erp systems experience with web frameworks knowledge of business process implementation understanding of data visualization concepts intermediate english proficiency preferred experience: snowflake development experience with ai/ml applications knowledge of iac (cdk, cloudformation) familiarity with observability tools experience with microservices architecture knowledge of...
Position summary: we are seeking a new graphic designer to join our team. you will be designing a wide variety of things across digital and offline media. to be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and showing amazing attention to detail. responsibilities: design visually stunning and cutting-edge mobile advertising experiences for our client’s advertising campaigns. use software like celtra, adobe after effects, and adobe photoshop & illustrator to build ad campaigns that use animation. work with rich media authoring tools to produce standards-compliant interactive ads employ a user-centered design to create intuitive design solutions work closely with account managers by bringing big ideas to life through ideation and creation of visually stunning designs to meet the needs of the client’s advertisers proactively develop an ongoing knowledge base of new technologies and products, and identify needs and opportunities for additional advertising products required skills/abilities: advanced english proficiency (it's a must!) proficiency in celtra, adobe after effects, and adobe photoshop & illustrator is a big plus have your portfolio updated, featuring past work experiences and relevant, user-centered design solutions extraordinary visual design talent, with a pixel-level eye for detail understanding of designing intuitive user interfaces ability to manage work autonomously, multi-task, and meet fast-evolving deadlines with a curiosity and passion for building rich, new ad experiences. excellent communication, ...
Senior client service and operations manager (bog)horatio bogota, d.c., capital district, colombia we are seeking ahighly capable senior client service and operations manager for ourbogota team. this role involves directing daily operations,optimizing efficiency, ensuring compliance with service levelagreements, and fostering seamless interdepartmental coordination. key responsibilities include analyzing detailed performance metricsand implementing strategic process improvements. the positionrequires strong client service and operational management skills. responsibilities: 1. supervise staff, manage workloads, providetraining, and conduct performance evaluations. 2. develop ahigh-performing team by fostering a positive work environment andsupporting professional development. 3. motivate and engageemployees, encourage continuous improvement, and drive teamperformance. 4. manage client relationships, understand theirneeds, resolve issues, and ensure client satisfaction. 5. ensureadherence to slas by monitoring and maintaining service levels. 6. contribute to business strategy by developing and executing plansto achieve goals. 7. identify growth opportunities, explore newbusiness avenues, and develop strategies for expansion. 8. stayupdated on industry trends, best practices, and new technologiesrelevant to bpo. requirements: - excellent (near-native) englishproficiency is mandatory. - 6+ years of management experiencewithin a bpo environment. - deep understanding of bpo processes,service delivery, and operational excellence, including policyimplementation and management...
Position summary: we are seeking a skilled bpooperations manager to lead and manage one of our healthcareoperations. this on-site leadership position requires developingand guiding a team that enhances the organization's overall patientjourney and satisfaction. the ideal candidate will mentor teammembers, identify opportunities to improve customer servicequality, and implement best practices at all levels. responsibilities: - build and lead a team of patient experienceprofessionals, ensuring alignment with organizational objectives. -provide mentorship, training, and professional developmentopportunities for staff. - map the patient journey and identifyopportunities to enhance service delivery. - lead initiatives toreduce pain points and improve patient outcomes, engagement, andsatisfaction. - oversee the collection and analysis of patientfeedback (e.g., surveys, reviews, focus groups). - develop keyperformance indicators to measure patient satisfaction andtrackimprovements. - present insights and recommendations to seniorleadership and stakeholders. - serve as the final escalation pointfor complex or high-profile patient concerns. - collaborate withcross-functional teams to address issues effectively. - promote aculture of empathy, inclusion, and service excellence within theteam. - recognize and reward staff contributions to patientsatisfaction. - ensure all operations are carried out in anappropriate, cost-effective manner. - improve operationalmanagement systems, processes, and best practices. - help theorganization’s processes remain legally compliant (e.g., hipaa)....
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations. this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels. responsibilities: - build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. - provide mentorship, training, and professional development opportunities for staff. - map the patient journey and identify opportunities to enhance service delivery. - lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. - oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). - develop key performance indicators to measure patient satisfaction andtrack improvements. - present insights and recommendations to senior leadership and stakeholders. - serve as the final escalation point for complex or high-profile patient concerns. - collaborate with cross-functional teams to address issues effectively. - promote a culture of empathy, inclusion, and service excellence within the team. - recognize and reward staff contributions to patient satisfaction. - ensure all operations are carried out in an appropriate, cost-effective manner. - improve operational management systems, processes, and best practices. - help the organization’s processes remain legally ...
Position summary: the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: - participate in regular program reviews. - perform internal quality control check-ins with assigned teams. - support team leads and managers in establishing kpis and meeting their program goals. - provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. - foster a problem-solving environment demonstrating teamwork and innovation. - establish a standard and encourage the learning and sharing of best practices. - craft best practices and templates based on program needs/requirements. required skills/abilities: - excellent (near-native) english proficiency is a requirement for this job. - experience running large cs teams. - amazing customer support, phone support experience preferred. - tech-savvy and advanced proficiency on g-suite/ms office. - experience successfully managing and mentoring other people. - experience leading hiring and interviews, training, and quality control programs. - sales or e-commerce experience and understanding of sales metrics and drivers. - great eye for detecting team and employee risk before it becomes an issue. - track record of building positive relationships with employees and partners. - strong wo...
Horatio bogota, d.c., capital district, colombia data analyst specialist (bog) overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics, enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities 1. extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. 2. design, create, and maintain reports & dashboards to monitor business health metrics for both internal and external clients. 3. participate and assist in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. 4. generate data-driven decisions and business insights based on available and self-generated reporting. 5. manage effective, efficient, and empathetic communication with different stakeholders. 6. streamline existing processes and implement new initiatives. requirements: - knowledge of python at a basic to intermediate level, with 1 to 2 years of experience involving data science libraries such as pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. - basic to intermediate sql knowledge, with 6 months to a year of experience (not necessarily professional). ...
Position summary:we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations. this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels.responsibilities:build and lead a team of patient experience professionals, ensuring alignment with organizational objectives.provide mentorship, training, and professional development opportunities for staff.map the patient journey and identify opportunities to enhance service delivery.lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction.oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups).develop key performance indicators to measure patient satisfaction andtrack improvements.present insights and recommendations to senior leadership and stakeholders.serve as the final escalation point for complex or high-profile patient concerns.collaborate with cross-functional teams to address issues effectively.promote a culture of empathy, inclusion, and service excellence within the team.recognize and reward staff contributions to patient satisfaction.ensure all operations are carried out in an appropriate, cost-effective manner.improve operational management systems, processes, and best practices.help the organization’s processes remain legally compliant (e.g., hipaa).required skills/abiliti...
Horatio bogota, d.c., capital district, colombia data analyst specialist (bog) overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics, enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. design, create, and maintain reports & dashboards to monitor business health metrics for both internal and external clients. participate and assist in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. generate data-driven decisions and business insights based on available and self-generated reporting. manage effective, efficient, and empathetic communication with different stakeholders. streamline existing processes and implement new initiatives. requirements: knowledge of python at a basic to intermediate level, with 1 to 2 years of experience involving data science libraries such as pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. basic to intermediate sql knowledge, with 6 months to a year of experience (not necessarily professional). familiarity with data warehou...
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations . this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels. responsibilities: build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. provide mentorship, training, and professional development opportunities for staff. map the patient journey and identify opportunities to enhance service delivery. lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). develop key performance indicators to measure patient satisfaction andtrack improvements. present insights and recommendations to senior leadership and stakeholders. serve as the final escalation point for complex or high-profile patient concerns. collaborate with cross-functional teams to address issues effectively. promote a culture of empathy, inclusion, and service excellence within the team. recognize and reward staff contributions to patient satisfaction. ensure all operations are carried out in an appropriate, cost-effective manner. improve operational management systems, processes, and best practices. help the organization's processes remain legally compliant (e.g...
Position summary we are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack. key responsibilities testing strategy and implementation design and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systems develop and maintain test documentation, including test scenarios, scripts, and test data identify and prioritize testing activities based on risk assessment and project timelines conduct various types of testing: functional, regression, performance, and usability testing automation and devops design and implement test automation frameworks using appropriate tools and technologies develop and maintain ci/cd pipelines for automated testing create and maintain automated test suites for different application types implement observability practices and monitoring for test environments collaborate with infrastructure teams to set up and maintain test environments technical implementation test and validate data pipelines between cloud platforms perform testing for ai/ml applications and rag systems execute testing for web applications and api integrations validate erp modules and customizations conduct performance testing and business process validation quality assurance process documen...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environment. strong understanding of bpo proce...
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensuring they have a positive interview experience. the role also involves scheduling interviews and working closely with hiring managers and stakeholders to provide an efficient and smooth process. this position will have a significant impact on a rapidly growing company. responsibilities: manage an effective coordination process for candidates and hiring managers that will enable scaling of our recruiting processes, including scheduling interviews, kicking off new roles, and managing the interview process for each new role. handle the end-to-end recruitment process for different-level vacancies (associate, staff, management). post new requisitions initiate offer approvals initiate and ensure the successful completion of background checks ensure the candidates and hiring teams have an amazing interview experience communicate professionally in all interactions, both internally and externally work on other side projects related to recruiting required skills: advanced, near-native english proficiency 1-3 years of experience as a recruiting specialist/coordinator or in a similar role previous experience in an administrative role is required. experience recruiting staff and management roles is required. proficiency with google apps and applicant tracking systems (such as icims or ashby). experience maintaining hr or ats systems exp...
Overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics , enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients. participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. generate data-driven decisions and business insights based on the available and self-generated reporting. manage effective, efficient, and empathetic communication with different stakeholders. streamlining existing processes and implementing new initiatives. requirements: knowledge in python, basic to intermediate level - experience of 1 to 2 years programming involving the usage of data science libraries such as: pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. sql basic to intermediate level - experience of 6 months to a year (not necessary to be professional experience). familiar with data warehousing concepts, etl and elt pipelines to e...
Position summary we are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack. key responsibilities testing strategy and implementation - design and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systems - develop and maintain test documentation, including test scenarios, scripts, and test data - identify and prioritize testing activities based on risk assessment and project timelines - conduct various types of testing: functional, regression, performance, and usability testing automation and devops - design and implement test automation frameworks using appropriate tools and technologies - develop and maintain ci/cd pipelines for automated testing - create and maintain automated test suites for different application types - implement observability practices and monitoring for test environments - collaborate with infrastructure teams to set up and maintain test environments technical implementation - test and validate data pipelines between cloud platforms - perform testing for ai/ml applications and rag systems - execute testing for web applications and api integrations - validate erp modules and customizations - conduct performance testing and business process valida...
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations. this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels. responsibilities: - build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. - provide mentorship, training, and professional development opportunities for staff. - map the patient journey and identify opportunities to enhance service delivery. - lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. - oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). - develop key performance indicators to measure patient satisfaction and track improvements. - present insights and recommendations to senior leadership and stakeholders. - serve as the final escalation point for complex or high-profile patient concerns. - collaborate with cross-functional teams to address issues effectively. - promote a culture of empathy, inclusion, and service excellence within the team. - recognize and reward staff contributions to patient satisfaction. - ensure all operations are carried out in an appropriate, cost-effective manner. - improve operational management systems, processes, and best practices. - help the organization’s processes remain legal...
Position summary: we are looking for a driven, humble, and collaborative patient experience associate to join our fastest-growing team.in this role, you will serve as a vital link between patients, providers, imaging centers, and internal teams, helping to manage daily operations and ensure an exceptional patient experience.as part of a team that prioritizes service, productivity, and continuous improvement, you will play a key role in addressing client needs and supporting performance initiatives.your contributions will impact the quality of patient care and our business success..responsibilities: manage patient engagements and inquiries via phone and chats.strive to meet and exceed structured performance targets.utilize internal materials to resolve inquiries and adhere to operating procedures.participate in continued education on product changes, workflow changes, and product launches.help improve the patient experience by sharing feedback with leadership to further develop the product, materials, and processes.work collaboratively and cross-functionally between management, product & engineering, and other teams.provide "above and beyond" customer service in all interactions with patients, and think creatively about ways to optimize each experience.master our internal management systems to efficiently and effectively help our patients with their requests. required skills/abilities: advanced, near-native english proficiency is required.1+ years in a call center or other customer-facing role required.healthcare or other relevant bpo experience is strongly preferred.self-st...
Overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics , enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities - extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. - design, create & maintain reports & dashboards to monitor business health metrics for both internal and external clients. - participate and help in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. - generate data-driven decisions and business insights based on the available and self-generated reporting. - manage effective, efficient, and empathetic communication with different stakeholders. - streamlining existing processes and implementing new initiatives. requirements: - knowledge in python, basic to intermediate level - experience of 1 to 2 years programming involving the usage of data science libraries such as: pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. - sql basic to intermediate level - experience of 6 months to a year (not necessary to be professional experience). - familiar with data warehousing concepts, et...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environment. strong understanding of bpo processes, serv...
Importante empresa bpo ubicada en zona industrial de puente aranda en bogota, se encuentra en búsqueda de bachilleres, técnicos, tecnólogos y profesionales con o sin experiência para desempeñar funciones como asesores call center. te ofrecemos: beneficios: plan carrera dentro de la compañía, además, un club de bienestar gratuito a tu disposición; mesas de billar, ping pong, gimnasio, zona de videojuegos, entre otros. adicional, convenios con universidades e institutos educativos. salario: $1.300.000 - $1.500.000 al mes educación:bachiller - horario: lunes a sábado horatio rotativo (7 a 8 hr diarias, 46 a la semana) - función: servicio al cliente, retención, cobranza, asignación de citas, soporte etc... ---lugar de trabajo: presencial en puente aranda, zona industrial tipo de contrato: obra labor, después de 3 meses puedes ascender (te brindamos estabilidad laboral) ¡¡no esperes más, recuerda que el proceso de selección es virtual y completamente gratis!! ¡postulate ya! tipo de puesto: tiempo completo...
Senior client service and operations manager (bog) horatio bogota, d. c. capital district, colombia we are seeking a highly capable senior client service and operations manager for our bogota team. this role involves directing daily operations, optim...
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