Horatio bogota, d.c., capital district, colombia customer success manager (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. key responsibilities customer relationship management: maintain strong relationships across a high-volume book of business by proactively monitoring account health, driving value, and ensuring successful renewals and product adoption digital-first execution: leverage the client’s digital touch infrastructure—including automated campaigns, lifecycle content, and in-platform messaging—to manage client engagement at scale customer health monitoring: use plat...
Horatio bogota, d.c., capital district, colombia customer success manager (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. key responsibilities - customer relationship management: maintain strong relationships across a high-volume book of business by proactively monitoring account health, driving value, and ensuring successful renewals and product adoption - digital-first execution: leverage the client’s digital touch infrastructure—including automated campaigns, lifecycle content, and in-platform messaging—to manage client engagement at scale - customer health monitoring: use pl...
Horatio bogota, d.c., capital district, colombia customer success manager (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. job summary as a customer success manager, you'll be the primary advocate for a large portfolio of small business clients, responsible for enhancing their overall experience. this role suits a digitally-savvy, operationally-focused csm who is dedicated to driving scalable impact and excels in a customer-centric environment. you will identify trends, pinpoint risks and opportunities, and collaborate with various teams to continuously refine the customer journey. key responsibilities - customer relationship management: maintain strong relationships across a high-volume book of business by proactively monitoring account health, driving value, and ensuring successful renewals and product adoption - digital-first execution: leverage the client’s digital touch infrastructure—including automated campaigns, lifecycle content, and in-platform messaging—to manage client engagement at scale - customer health monitoring: use p...
Position overview we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops practices. key responsibilities develop and maintain backend services for: ai/ml applications data processing applications web applications api integrations contribute to devops practices implementation support observability implementation help establish proper repository structure participate in agile ceremonies and sprint planning mentor team members in backend development best practices develop and maintain: custom odoo modules streamlit dataapps odoo integrations with external systems business process automation in odoo implement backend services for: dataapp data processing odoo customizations real-time data updates optimize performance for both odoo and streamlit applications create reusable components for dataapps technical requirements must-have: 3-5 years of backend development experience strong python programming skills experience with api development knowledge of cloud services (aws) understanding of devops practices version control expertise (git, github) experience with containerization (docker) understanding of erp systems experience with web frameworks knowledge of business process implementation understanding of data visualization concepts intermediate english proficiency preferred experience: snowflake development experience with ai/ml applications knowledge of iac (cdk, cloudformation) familiarity with observability tools experience with microservices architecture knowledg...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients . responsibilities: create recap decks, proposals, and client reports. attend and document onboarding and workshop calls. address client inquiries via phone and email. resolve issues related to the client platform. collaborate with the market research center of excellence to deploy surveys. partner with the marketing team to develop account-based marketing materials. support the enterprise sales team in account expansion efforts. perform other duties to ensure client success, satisfaction, and engagement. requirements: strong interest in consumer insights and brand strategy. experience working with crms (salesforce, hubspot, jira) familiarized with ai tools proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. adaptable to changing priorities, high email volume, and slack communication. demonstrates initiative, resourcefulness, and creative problem-solving skills. intellectually curious with a desire to stay informed on industry and account news. possesses a client-facing mindset focused on training, understanding, and supporting client motivations. committed to building strong internal and external relationships and maintaining high customer satis...
Position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards. use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms) required skills and experience: advanced-near native english proficiency is required. 5+ years of experience as a training director, training manager, or similar role. in-depth unders...
Horatio bogota, d.c., capital district, colombia the training manager is responsible for improving the productivity of the organization's employees. this position assesses new clients' developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees and clients. this position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance. responsibilities: develops training and development programs and objectives obtains and /or develops effective training materials utilizing a variety of media trains and coaches managers, supervisors, and others involved in employee development efforts develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees are aware of training and development events and resources conducts follow-up studies of all completed training to evaluate and measure results modifies programs as needed exemplifies the desired culture and philosophies of the organization works effectively as a team member with other members of management and the hr staff required skills/abilities: advanced near-native english proficiency excellent verbal and written communication skills strong presentation skills adept with a variety of multimedia training platforms and methods ability to evaluate and research training options and alternatives ability to design and implement effective training and development on-site role based in bogota. powered by jazzhr i7it...
Horatio bogota, d.c., capital district, colombia data analyst specialist (bog) overview of the role: at hirehoratio, we are seeking a detail-oriented data analyst specialist to join our team. this role is responsible for building, maintaining, and optimizing reporting focused on customer experience metrics, enabling data-driven decision-making across operations. the ideal candidate will partner closely with operations managers, customer service managers, and team leads to provide actionable insights, identify trends, and drive performance improvements. responsibilities extract and transform raw data from different crms to generate kpi reporting, using python, sql, bi tools, google suite, and microsoft office. design, create, and maintain reports & dashboards to monitor business health metrics for both internal and external clients. participate and assist in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. generate data-driven decisions and business insights based on available and self-generated reporting. manage effective, efficient, and empathetic communication with different stakeholders. streamline existing processes and implement new initiatives. requirements: knowledge of python at a basic to intermediate level, with 1 to 2 years of experience involving data science libraries such as pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. basic to intermediate sql knowledge, with 6 months to a year of experience (not necessarily professional). familiarity with data warehou...
Horatio bogota, d.c., capital district, colombia horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position overview: we are seeking an experienced data engineer with a devops mindset to join our dynamic team. this role involves developing and orchestrating data pipelines, strengthening our data infrastructure, and supporting data-driven decision-making processes. this is a hybrid position based in bogotá. technical requirements: 3-5 years of data engineering experience strong proficiency in python, sql, scala, and javascript extensive experience with cloud platforms (aws, gcp), including specific aws services (mwaa, glue, s3, dynamodb, secrets manager) experience with snowflake and astronomer for data warehousing and etl strong understanding of data warehousing, data lakes, and data management principles experience with data structures, oop, and software architecture patterns expertise in version control (git, github) experience in developing and consuming restful apis and managing webhooks advanced english proficiency preferred experience: experience with ai/ml pipelines and infrastructure knowledge of iac (cdk, cloudformation) experience with streaming data streamlit application development familiarity with observability tools understanding of data caching strategies core responsibilities: design, develop, and maintain scalable data pipelines focusing on: integration between cloud platforms and snowflake support for ai/ml workflows real-time data processing data quality and governance imp...
Horatio bogota, d.c., capital district, colombia training director (bog) horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: horatio is looking for a training director to build, design, and oversee all training programs within the organization. the training director's responsibilities include developing training programs from scratch for clients, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, creating group and individual learning courses, and managing the training budget. to be successful in this role, the ideal candidate should have significant experience in building, testing, and implementing training, as well as designing educational curricula. ultimately, this role will help us develop our employees’ skills to improve the quality of work, productivity, and retention. responsibilities: build, test, and implement client training programs from scratch to reduce ramp time, improve performance kpis, and advance quality standards use performance reviews and skills gap analyses to identify training needs per department, team, and individual plan training programs based on client and business goals oversee learning activities, curriculum, and resources manage quarterly and annual training budgets evaluate the results of learning courses implement coaching sessions and mentorship programs to establish a culture of continuous learning recommend new training methods (including e-learning courses and game-based platforms)
Senior client service and operations manager (bog) horatio bogota, d.c., capital district, colombia we are seeking a highly capable senior client service and operations manager for our bogota team. this role involves directing daily operations, optimizing efficiency, ensuring compliance with service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include analyzing detailed performance metrics and implementing strategic process improvements. the position requires strong client service and operational management skills. responsibilities: supervise staff, manage workloads, provide training, and conduct performance evaluations. develop a high-performing team by fostering a positive work environment and supporting professional development. motivate and engage employees, encourage continuous improvement, and drive team performance. manage client relationships, understand their needs, resolve issues, and ensure client satisfaction. ensure adherence to slas by monitoring and maintaining service levels. contribute to business strategy by developing and executing plans to achieve goals. identify growth opportunities, explore new business avenues, and develop strategies for expansion. stay updated on industry trends, best practices, and new technologies relevant to bpo. requirements: excellent (near-native) english proficiency is mandatory. 6+ years of management experience within a bpo environment. deep understanding of bpo processes, service delivery, and operational excellence, including policy implementation and management. experience ...
Software quality assurance engineer (bog) horatio bogota, d.c., capital district, colombia software quality assurance engineer (bog) horatio bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. position summary we are seeking an experienced software quality assurance engineer to ensure the quality and reliability of our software products through comprehensive testing strategies and devops practices. this role combines traditional qa responsibilities with modern devops approaches, focusing on automation, continuous integration, and quality assurance across our technology stack. key responsibilities testing strategy and implementation design and execute comprehensive test strategies for various systems, including data pipelines, ai/ml applications, web applications, apis, and erp systems develop and maintain test documentation, including test scenarios, scripts, and test data identify and prioritize testing activities based on risk assessment and project timelines conduct various types of testing: functional, regression, performance, and usability testing automation and devops design and implement test automation frameworks using appropriate tools and technologies develop and maintain ci/cd pipelines for automated testing create and maintain automated test suites for different application types implement observability practices and monitoring for test environments collaborate with infrastructure teams to set up and maintain test environments technical implementa...
Horatio bogota, d.c., capital district, colombia horatio bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. position summary: the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: participate in regular program reviews perform internal quality control check-ins with assigned teams support team leads and managers in establishing kpis and meeting their program goals provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc foster a problem-solving environment demonstrating teamwork and innovation establish a standard and encourage the learning and sharing of best practices craft best practices and templates based on program needs/requirements required skills/abilities: excellent (near-native) english proficiency is a requirement for this job experience running large cs teams amazing customer support, phone support experience preferred tech-savvy and advanced proficiency on g-suite/ms office experience successfully managing and mentoring other people experience leading hiring and interviews, training, and quality control programs sales or e-commerce experience and understanding of sales metrics and drivers great eye for detecting team and employe...
Horatio in bogota, d.c., capital district, colombia, is seeking a customer success specialist (bog) to manage client accounts for long-term success. this role involves daily account management, report generation, onboarding calls, troubleshooting, and collaboration with various teams to ensure client satisfaction. responsibilities: launch surveys and generate reports using client-specific platforms create recap decks, proposals, and client reports attend and document onboarding and workshop calls address client inquiries via phone and email resolve issues related to the client platform collaborate with the market research center of excellence to deploy surveys partner with the marketing team to develop account-based marketing materials support the enterprise sales team in account expansion efforts perform other duties to ensure client success, satisfaction, and engagement requirements: strong interest in consumer insights and brand strategy proactive with a "get-it-done" attitude; comfortable in a fast-paced startup environment adaptable to changing priorities, high email volume, and slack communication demonstrates initiative, resourcefulness, and creative problem-solving skills intellectually curious with a desire to stay informed on industry and account news client-facing mindset focused on training, understanding, and supporting client motivations committed to building strong internal and external relationships and maintaining high customer satisfaction collaborative and hard-working team player data-driven with an instinct for commercialization and account revenue grow...
Horatio bogota, d.c., capital district, colombia software engineer specialist (bog) we are seeking a software engineer specialist to join our team in bogota. the ideal candidate will contribute to our backend services while helping implement devops practices. position overview the ideal candidate will contribute to our backend services while helping implement devops practices. key responsibilities develop and maintain backend services for: ai/ml applications data processing applications web applications api integrations contribute to devops practices implementation support observability implementation help establish proper repository structure participate in agile ceremonies and sprint planning mentor team members in backend development best practices develop and maintain: custom odoo modules streamlit dataapps odoo integrations with external systems business process automation in odoo implement backend services for: dataapp data processing odoo customizations real-time data updates optimize performance for both odoo and streamlit applications create reusable components for dataapps technical requirements must-have: 3-5 years of backend development experience strong python programming skills experience with api development knowledge of cloud services (aws) understanding of devops practices version control expertise (git, github) experience with containerization (docker) understanding of erp systems experience with web frameworks knowledge of business process implementation understanding of data visualization concepts intermediate english proficiency preferred experience: sn...
Position summary: horatio is looking for a highly energetic and results-driven training specialist with advanced english to join our amazing team in bogota, colombia. the right person will be comfortable in an "all hands on deck" environment, loves solving people's problems, and can thrive in a fast-paced startup culture. our ideal candidate is someone who enjoys and excels at creating quality assurance processes, communicating with customers, and creating a best-in-class experience for them. this candidate will play a key role in supporting horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to senior management. this role is ideal for a driven problem-solver with exceptional people skills who seeks to make an impact at a fast-growing startup. this is an on-site role based in bogota. responsibilities: take a service- and solution-oriented approach to all interactions, using strong judgment and being policy-driven to ensure it's right for the customer. strict adherence to company philosophy and mission statement. good interpersonal skills and communication with a positive attitude. able to multitask, prioritize, meet deadlines, and manage time efficiently. excellent leadership and team-building skills. able to analyze problems and strategize for better solutions. learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products. assess associates' interactions to identify areas of improvement provide coaching to associates about area...
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