Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create cust...
The training manager is responsible for improving the productivity of the organization's employees. this position assesses new clients' developmental needs to drive training initiatives and identifies and arranges suitable training solutions for empl...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients . responsibilities: create recap decks, proposals, and client reports. attend and document onboarding and workshop calls. address client inquiries via phone and email. resolve issues related to the client platform. collaborate with the market research center of excellence to deploy surveys. partner with the marketing team to develop account-based marketing materials. support the enterprise sales team in account expansion efforts. perform other duties to ensure client success, satisfaction, and engagement. requirements: strong interest in consumer insights and brand strategy. experience working with crms (salesforce, hubspot, jira) familiarized with ai tools proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. adaptable to changing priorities, high email volume, and slack communication. demonstrates initiative, resourcefulness, and creative problem-solving skills. intellectually curious with a desire to stay informed on industry and account news. possesses a client-facing mindset focused on training, understanding, and supporting client motivations. committed to building strong internal and external relationships and maintaining high customer satis...
Position summary: the client service manager is often the main point of communication between clients and the company. they must maintain good business relationships with current clients. also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. responsibilities: participate in regular program reviews. perform internal quality control check-ins with assigned teams. support team leads and managers in establishing kpis and meeting their program goals. provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc. foster a problem-solving environment demonstrating teamwork and innovation. establish a standard and encourage the learning and sharing of best practices. craft best practices and templates based on program needs/requirements. required skills/abilities: excellent (near-native) english proficiency is a requirement for this job. experience running large cs teams. amazing customer support, phone support experience preferred. tech-savvy and advanced proficiency on g-suite/ms office. experience successfully managing and mentoring other people. experience leading hiring and interviews, training, and quality control programs. sales or e-commerce experience and understanding of sales metrics and drivers. great eye for detecting team and employee risk before it becomes an issue. track record of building positive relationships with employees and partners. strong work et...
**mailshake full cycle sales representative**: are you seeking a sales role with boundless opportunities for growth and progression? join the mailshake team as a full-cycle sales professional. youll be closing deals within your first month and selling a world class product helping make thousands of business owners lives better. **our culture**: at mailshake, we prioritize delivering exceptional experiences to our end-users while continuously enhancing the value we bring to the company. our team operates remotely, fostering an environment that encourages autonomy and collaboration. we thrive on slack and zoom communications and occasionally come together for team gatherings. as a fully remote company, we offer benefits including maternity/paternity leave, flexible schedules, and other perks. mailshake is proudly self-funded and profitable, having taken no external investments. **key responsibilities**: - present world class saas demos, 50-100+ demos a month - maintain up-to-date records and tasks within our crm system. - respond and engage with inbound leads in 5 minutes or less during working hours - collaborate closely with the sales team and leadership to share market trends, deal lost reasons, deal won reasons and more. **requirements**: - 1-3 years of saas sales demo experience, demonstrating tenacity, organization, drive, and a customer-centric mindset. - saas sales demo training - you should bring at least 1 year of training and experience to the team - strong communication skills, both verbal and written, are essential. - openness to coaching, a hun...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. research fraud and quality trends across the market for ba behaviors and surface this to leadership. acquire and comply with structured and unstructured data and verify its quality and accuracy. analyze historical data to surface trends and insights using advanced analytical methods. develop, own, and manage recurring analytic or reporting processes. monitor the impact of implemented changes and make adjustments as necessary. communicate effectively and professionally with all levels of management both internally and with key stakeholders. work closely with product & engineering to ensure data accuracy and availability. maintain and update relevant spreadsheets/ process documents. escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications advanced, near-native english proficiency. minimum 2 years of experience working with customers of varied technical know...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities - conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. - develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. - guide skill-building, professional branding, and role transitions - administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. - collaborate with the leadership team to align career development plans with organizational structures and talent strategies. - design and deliver workshops or resources on goal-setting, career planning, and self-development. - monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. - stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities - advanced near native english proficiency - demonstrated expertise in career mapping and/or competency-based development - ability to work with diverse populations across different career stages - ability to evaluate and research dev...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities - process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. - research fraud and quality trends across the market for ba behaviors and surface this to leadership. - acquire and comply with structured and unstructured data and verify its quality and accuracy. - analyze historical data to surface trends and insights using advanced analytical methods. - develop, own, and manage recurring analytic or reporting processes. - monitor the impact of implemented changes and make adjustments as necessary. - communicate effectively and professionally with all levels of management both internally and with key stakeholders. - work closely with product & engineering to ensure data accuracy and availability. - maintain and update relevant spreadsheets/ process documents. - escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications - advanced, near-native english proficiency. - minimum 2 years of experience working with custo...
Position summary: horatio is looking for a highly energetic quality assurance specialist. this person should be a self-motivated employee with high standards around client expectations, customer success, and quality measures. as a quality assurance specialist, you will be responsible for evaluating and assessing customer support tickets for accuracy, completeness, and adherence to established guidelines and procedures. responsibilities: assess and identify any errors, inconsistencies, or areas of improvement in ticket responses. empathize with customers' concerns or frustrations expressed in the tickets, ensuring that agents respond appropriately and effectively. collaborate with customer support agents and team leads, providing constructive feedback and recommendations to enhance the overall quality of customer support interactions. escalate and communicate detailed information about tickets. answer operations questions concerning qa guidelines and policies. send out red flag/fatal error audits to quality assurance lead. understand the importance of customer satisfaction and the ability to evaluate tickets based on the resolution provided, customer sentiment, and overall experience. required skills/abilities: excellent (near-native) spoken and written english is a requirement for this job. previous qa experience. ability to analyze and solve complex technical issues. excellent written and verbal communication skills. familiarity with qa processes and methodologies specific to customer support voice and non-voice interaction evaluation, such as s...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. develop individualized career maps and progression plans based on team's or employee's goals, skills, and values. guide skill-building, professional branding, and role transitions administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. collaborate with the leadership team to align career development plans with organizational structures and talent strategies. design and deliver workshops or resources on goal-setting, career planning, and self-development. monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities advanced near native english proficiency demonstrated expertise in career mapping and/or competency-based development ability to work with diverse populations across different career stages ability to evaluate and research development options and alternatives ex...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives.research fraud and quality trends across the market for ba behaviors and surface this to leadership.acquire and comply with structured and unstructured data and verify its quality and accuracy.analyze historical data to surface trends and insights using advanced analytical methods.develop, own, and manage recurring analytic or reporting processes.monitor the impact of implemented changes and make adjustments as necessary.communicate effectively and professionally with all levels of management both internally and with key stakeholders.work closely with product & engineering to ensure data accuracy and availability.maintain and update relevant spreadsheets/ process documents.escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy.qualifications advanced, near-native english proficiency.minimum 2 years of experience working with customers of varied technical knowledge an...
**mailshake full cycle sales representative**: are you seeking a sales role with boundless opportunities for growth and progression? join the mailshake team as a full-cycle sales professional. you’ll be closing deals within your first month and selling a world class product helping make thousands of business owners lives better. **our culture**: at mailshake, we prioritize delivering exceptional experiences to our end-users while continuously enhancing the value we bring to the company. our team operates remotely, fostering an environment that encourages autonomy and collaboration. we thrive on slack and zoom communications and occasionally come together for team gatherings. as a fully remote company, we offer benefits including maternity/paternity leave, flexible schedules, and other perks. mailshake is proudly self-funded and profitable, having taken no external investments. **key responsibilities**: - present world class saas demos, 50-100+ demos a month - maintain up-to-date records and tasks within our crm system. - respond and engage with inbound leads in 5 minutes or less during working hours - collaborate closely with the sales team and leadership to share market trends, deal lost reasons, deal won reasons and more. **requirements**: - 1-3 years of saas sales demo experience, demonstrating tenacity, organization, drive, and a customer-centric mindset. - saas sales demo training - you should bring at least 1 year of training and experience to the team - strong communication skills, both verbal and written, are essential. - openness to coaching, a hu...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a senior volume recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clients to al...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a talent acquisition lead with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a massive recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clien...
Join to apply for the head of operations role at hire with near join to apply for the head of operations role at hire with near get ai-powered advice on this job and more exclusive features. at near, we help top talent in latin america find remote roles with us companies. our mission is to create better lives by fostering a remote work culture that transcends borders. about the role the director of operations & customer service will serve as a strategic and hands-on leader overseeing a cross-functional team of 10+ people. you’ll be responsible for implementing scalable systems, optimizing day-to-day operations, improving customer satisfaction, and ensuring seamless coordination between customer service, logistics, and international vendors. this is a remote role based in latin america. availability to work in a u.s. time zone (preferably est) is required. key responsibilities - lead, coach, and scale a high-performing operations & customer service team (~10 people). - establish clear kpis, performance benchmarks, and accountability frameworks. - foster a culture of ownership, urgency, and service excellence. operational excellence - design and implement sops to improve internal workflows and service quality. - oversee daily operations, including order processing, returns, and escalations. - drive cost efficiency and optimize budgets across the department. customer experience - ensure timely, high-quality resolution of customer issues across channels. - monitor satisfaction metrics (e.g., csat, response time, resolution rate) and implement improvement initiatives...
Summary the fraud & quality analyst provides best-in-class support by analyzing data to deliver actionable insights and tell a compelling, yet accessible, story to senior management and key stakeholders. this position will work across multiple product lines and functional areas, supporting the business. this role requires strong communication and consulting skills that guide the team toward high-impact opportunities. the ideal candidate will exhibit a high level of technical expertise in data analysis and quality assurance. key responsibilities - process requests like weighting, updating quality reporting, live quality checks, and managing survey quality deep-dives. - research fraud and quality trends across the market for ba behaviors and surface this to leadership. - acquire and comply with structured and unstructured data and verify its quality and accuracy. - analyze historical data to surface trends and insights using advanced analytical methods. - develop, own, and manage recurring analytic or reporting processes. - monitor the impact of implemented changes and make adjustments as necessary. - communicate effectively and professionally with all levels of management both internally and with key stakeholders. - work closely with product & engineering to ensure data accuracy and availability. - maintain and update relevant spreadsheets/ process documents. - escalate any concerns to senior stakeholders and work to identify an appropriate mitigation strategy. qualifications - advanced, near-native english proficiency. - minimum 2 years of experience working with cus...
Join to apply for the head of operations role at hire with near join to apply for the head of operations role at hire with near get ai-powered advice on this job and more exclusive features. at near, we help top talent in latin america find remote roles with us companies. our mission is to create better lives by fostering a remote work culture that transcends borders. about the role the director of operations & customer service will serve as a strategic and hands-on leader overseeing a cross-functional team of 10+ people. you’ll be responsible for implementing scalable systems, optimizing day-to-day operations, improving customer satisfaction, and ensuring seamless coordination between customer service, logistics, and international vendors. this is a remote role based in latin america. availability to work in a u.s. time zone (preferably est) is required. key responsibilities - lead, coach, and scale a high-performing operations & customer service team (~10 people). - establish clear kpis, performance benchmarks, and accountability frameworks. - foster a culture of ownership, urgency, and service excellence. operational excellence - design and implement sops to improve internal workflows and service quality. - oversee daily operations, including order processing, returns, and escalations. - drive cost efficiency and optimize budgets across the department. customer experience - ensure timely, high-quality resolution of customer issues across channels. - monitor satisfaction metrics (e.g., csat, response time, resolution rate) and implement improvement initiati...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a massive recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, can...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we're looking for a senior volume recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: you live and breathe call center recruiting. you've spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. you've owned weekly kpis like 30–50 agent hires per week, and delivered. you're lightning-fast, organized, and thrive in a high-pressure, target-driven environment. you're obsessed with speed, quality, and candidate experience—all at once. you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. communicate regularly with clients to align on role requirements, candidate p...
Senior software engineer remote | latam role: property leads is a fast-growing startup building cutting-edge lead generation and data solutions for the real estate industry. we're a lean, high-impact team of 16, solving complex problems at the intersection of technology, data, and growth. we're looking for a principal software engineer to take a lead role in shaping our engineering strategy while staying close to the code. this role is hands-on and high-leverage — ideal for someone who thrives in fast-paced environments, enjoys deep technical ownership, and wants to directly influence the trajectory of a product and company. you'll work closely with the executive team to scale our technology, grow our team, and help define the next chapter of our platform. responsibilities: lead the architecture, design, and implementation of critical systems with high impact across multiple teams. drive technical strategy and set engineering standards for scalability, performance, security, and reliability. collaborate cross-functionally with product, design, and business to influence product direction. recognize how software and systems engineering drive revenue and reduce costs, and use that lens to prioritize initiatives based on business impact. hire and mentor senior and mid-level engineers through code reviews, design sessions, and informal coaching. dive deep into the code, especially in high-stakes systems (think: distributed systems, high-throughput apis, low-latency pipelines). evaluate and introduce emerging technologies that can create meaningful leverage. brainst...
Position summary: the director of workforce management will be responsible for forecasting, capacity planning, scheduling, real-time management, client reporting, and analytics; identifying opportunities for process improvements that drive efficiencies and services development. this role will work with our leadership team to lead process improvements, risk management, and improve employee utilization. the director will develop policies and procedures that positively impact the workforce and will work with operational staff to ensure cross-functional communication progresses toward key goals and metrics. responsibilities: managing, continuous improvement, and delegating tasks to the workforce management staff. participate in and oversee wfm technology selection and implementation. create and meet all kpi requirements. perform analysis of the company data to provide insight into reasons for calls, employee performance, forecast variances, kpi variances, and other data relative to contact center performance. schedule creation/flexibility/optimization. forecasting call and ticket volume demand and other contact demand volumes. identify the point of contact routing anomalies using real-time monitoring applications. head-count & demand forecasting and planning (future and real-time). train team members/managers on the use of workforce planning tools. develop and maintain high-quality daily, weekly, and monthly reports across the company. proactively work with various departments to recommend efficiencies and affect change. performs additional duties as assigned by t...
We are hiring a customer success specialist to manage client accounts for long-term success. this role involves daily account management, generating reports, conducting onboarding calls, and troubleshooting. you will collaborate with the client success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients. responsibilities: - launch surveys and generate reports using client-specific platforms. - create recap decks, proposals, and client reports. - attend and document onboarding and workshop calls. - address client inquiries via phone and email. - resolve issues related to the client platform. - collaborate with the market research center of excellence to deploy surveys. - partner with the marketing team to develop account-based marketing materials. - support the enterprise sales team in account expansion efforts. - perform other duties to ensure client success, satisfaction, and engagement. requirements: - strong interest in consumer insights and brand strategy. - proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. - adaptable to changing priorities, high email volume, and slack communication. - demonstrates initiative, resourcefulness, and creative problem-solving skills. - intellectually curious with a desire to stay informed on industry and account news. - possesses a client-facing mindset focused on training, understanding, and supporting client motivations. - committed to building strong internal and external relationships and maintaining high customer satisfaction. - colla...
Position summary: the card design specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to visa. this role ensures accuracy, quality, and timely completion of all card design projects. the card design specialist serves as the main point of contact for design requests, approvals, manufacturing, and visa communications, ensuring smooth operations and efficient workflows. responsibilities: card design management: - review custom card design requests for completeness and accuracy. - check design files for correct format, resolution, and color specifications. - maintain card design files in an organized and up-to-date manner. - track approval status of card designs and share updates with the team. virtual card submission to visa: - submit designs to visa using their online portal. - monitor approval timelines and follow up as needed. - coordinate any edits required based on visa feedback or rejection. - keep detailed records of all visa communications and approval details. physical card manufacturing: - send the final, approved designs to manufacturing partners along with production details. - coordinate digital and physical sample reviews for accuracy. - monitor production progress and share delivery timelines with internal stakeholders. - flag and escalate any manufacturing issues to the internal team. third party agent forms: - complete and submit the required forms to visa for new partners. - track approval status and update records accordingly. admin & communication: - maintain pr...
Location: remote company: scale army schedule: monday to friday | 9 am – 6 pm est at scale army, we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a senior volume recruiter with deep expertise in bpo, call center, and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale. who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with clients to align on role requir...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: supervising staff, managing workloads, providing training, and conducting performance evaluations. developing a high-performing team by fostering a positive work environment and supporting the team's professional development. motivating and engaging employees, encouraging continuous improvement, and driving team performance. manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. contribute to the overall business strategy by developing and executing plans to achieve business goals. identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements excellent (near-native) english proficiency is a requirement for this job. 6+ years in a management position within a bpo environment. strong understanding of bpo process...
Position summary: horatio is looking for a highly energetic and results-driven training specialist with advanced english to join our amazing team in bogota, colombia. the right person will be comfortable in an "all hands on deck" environment, loves solving people's problems, and can thrive in a fast-paced startup culture. our ideal candidate is someone who enjoys and excels at creating quality assurance processes, communicating with customers, and creating a best-in-class experience for them. this candidate will play a key role in supporting horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to senior management. this role is ideal for a driven problem-solver with exceptional people skills who seeks to make an impact at a fast-growing startup. this is an on-site role based in bogota. responsibilities: take a service- and solution-oriented approach to all interactions, using strong judgment and being policy-driven to ensure it's right for the customer. strict adherence to company philosophy and mission statement. good interpersonal skills and communication with a positive attitude. able to multitask, prioritize, meet deadlines, and manage time efficiently. excellent leadership and team-building skills. able to analyze problems and strategize for better solutions. learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products. assess associates' interactions to identify areas of improvement provide coaching to associates about ...
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