We are hiring a Customer Success Specialist to manage client accounts for long-term success. This role involves daily account management, generating reports, conducting onboarding calls, and troubleshooting. You will collaborate with the Client Success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients. Responsibilities: - Launch surveys and generate reports using client-specific platforms. - Create recap decks, proposals, and client reports. - Attend and document onboarding and workshop calls. - Address client inquiries via phone and email. - Resolve issues related to the client platform. - Collaborate with the Market Research Center of Excellence to deploy surveys. - Partner with the Marketing team to develop account-based marketing materials. - Support the Enterprise Sales Team in account expansion efforts. - Perform other duties to ensure client success, satisfaction, and engagement. Requirements: - Strong interest in consumer insights and brand strategy. - Proactive with a "get-it-done" attitude; comfortable in a fast-paced startup. - Adaptable to changing priorities, high email volume, and Slack communication. - Demonstrates initiative, resourcefulness, and creative problem-solving skills. - Intellectually curious with a desire to stay informed on industry and account news. - Possesses a client-facing mindset focused on training, understanding, and supporting client motivations. - Committed to building strong internal and external relationships and maintaining high customer satisfaction. - Collaborative and hard-working team player. - Data-driven with an instinct for commercialization and account revenue growth, utilizing metrics such as client usage, customer success interactions, and NPS scores. Desired Skills and Experience: - 1-2 years of successful experience in customer-facing roles. - Advanced, near-native English proficiency (both verbal and written). - Exceptional verbal and written communication abilities. - Proven ability to create impactful and insightful presentations. - Razor-sharp attention to detail. - Proficiency in Excel, including compiling and synthesizing data. - Background in survey design, programming, and data analysis. On-site role based in Bogota. #J-18808-Ljbffr