Key responsibilities: - book loads from loadboards and negotiate rates with brokers - coordinate and schedule flatbed truck deliveries and pickups according to customer requirements - communicate effectively with drivers to provide instructions, updates, and support throughout their routes. - monitor routes and track progress to ensure timely delivery of cargo while optimizing efficiency and minimizing delays. - address any issues or concerns that arise during transportation, including accidents, breakdowns, or delays, and take appropriate action to resolve them. - maintain accurate records of shipments, including delivery schedules, driver assignments, and customer information. - collaborate with other departments - ensure compliance with all relevant transportation regulations, safety standards, and company policies. - provide exceptional customer service by responding promptly to inquiries, resolving complaints, and addressing customer needs. **requirements**: - proven experience as a dispatcher, preferably with flatbed and/or hotshots. - excellent organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment. - strong communication and interpersonal skills, with the ability to effectively convey information and build positive relationships with drivers, customers, and colleagues. - proficiency in using transportation management systems (tms) and other relevant software for route planning, tracking, and communication. - knowledge of dot regulations and safety procedures related to fl...
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