ACCOUNT EXECUTIVE

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about broadvoice | gocontact
at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary
are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for a talented and competitive account executive to join our growing team. in this role, you will act as a hunter and play a funda...

ACCOUNT EXECUTIVE

At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for a talented and competitive account executive to join our growing team. in this role, you will act as a hunter and play a fundamental role in achieving our ambitious customer acquisition and revenue growth goals. if you are comfortable running outbound campaigns to generate new business, working with partners, generating interest, qualifying prospects and partners, and c...

(LHW551) INSIDE SALES LATAM

Colombia (remote) **position details**: **department**:sales** **location**: colombia/remote **reports to**: sales, director **your-day-to-day**: - create content to support the sale ensuring up-to-date knowledge of gocontact services. - get to know gocontact's potential customers, keeping up to date on the needs, expectations, and background of the company's target audience. - identify the target audience and make contact with potential customers, according to the sales and marketing plans and strategies; - collect leads and carry out the respective qualification of their potential to follow-up, monitor - and closing of the process by the sales team, contributing to the increase of business and fulfillment of the defined objectives; - work closely with the sales and marketing teams in terms of sharing information and leads for business development; - prepare a report with the results of the defined operational indicators. - actively participate in the continuous improvement of processes, procedures, and solutions within its scope of action, looking for new sources of information and suggesting innovative actions and approaches that contribute to the development of gocontact. **what you bring to the team**: - management of crm (salesforce, hubspot) preferably, not exclusive. **about broadvoice**: broadvoice is more than just a leading cloud communications company; we're the architects of global connections. with dedicated offices across the united states, latin america, and europe, we are united by a shared passion for inspiring meaningful human con...

SOPORTE TÉCNICO Y OPERATIVO PARA PLATAFORMA DE CONTACT CENTER EN MEDELLÍN

Contrato a término indefinido Tiempo completo

Estamos buscando profesionales con experiencia en plataformas de contact center para liderar un importante proyecto con más de 300 agentes. perfil requerido: formación desde tecnólogo hasta profesional en ingeniería de telecomunicaciones, electrónica, sistemas o áreas afines. 2 a 3 años de experiencia en roles similares, especialmente en proyectos con bpos y operaciones de gran escala. conocimientos técnicos en plataformas como: wolkvox, genesys, five9, gocontact, avaya, cloudtalk experiencia en administración, soporte y configuración de soluciones de contact center y redes. capacidad de análisis técnico: interpretación de logs, resolución de incidencias y soporte de tercer nivel. conocimientos en infraestructura, servidores y redes de datos. manejo y coordinación directa con fabricantes y proveedores de soluciones tecnológicas. responsabilidades: brindar soporte técnico y operativo a la plataforma de contact center. coordinar con el cliente (bpo con más de 300 operadores). gestionar plataformas y mantener comunicación constante con los agentes. realizar monitoreo continuo y proponer mejoras para el rendimiento del sistema. ubicación y condiciones: modalidad: 100% presencial horario: lunes a viernes de 7:30 a.m. a 5:30 p.m. lugar: medellín salario: entre $3.000.000 y $4.000.000 contrato: término indefinido...