Job opportunity in hospitality & guest experience (cartagena) are you passionate about hospitality, guest relations, and creating meaningful experiences for travelers? we?re a fast-growing vacation rental company based in cartagena, managing a portfolio of 19 apartments and one private house, mainly located in centro, getsemaní, bocagrande, and cabrero. after 3 years of organic growth, we are now looking for a versatile and proactive team member to join our small but dedicated crew. about us despite our growth, we remain a close-knit team: 10 women in charge of cleaning operations 2 maintenance staff 1 person managing commercial services and miguel, our operations assistant we work without a physical office and value autonomy, trust, and results. we believe that the best performance metric in hospitality is guest satisfaction. about the role: guest experience & commercial manager we?re looking for someone who is independent, entrepreneurial, and eager to build their own role. key responsibilities: be in constant digital communication with guests from booking to checkout provide all check-in information and answer any questions during the stay solve guest issues with empathy and efficiency visit properties regularly to stay familiar with the spaces and identify improvements occasionally attend high-value check-ins to create a personal connection commercial side (earn commission!) a big part of this role is to develop and manage partnerships with local experiences: beach clubs, boat rentals, walking tours, concierge services, and more. you?...
Job opportunity in hospitality & guest experience (cartagena) are you passionate about hospitality, guest relations, and creating meaningful experiences for travelers? we’re a fast-growing vacation rental company based in cartagena, managing a portfolio of 19 apartments and one private house, mainly located in centro, getsemaní, bocagrande, and cabrero. after 3 years of organic growth, we are now looking for a versatile and proactive team member to join our small but dedicated crew. about us despite our growth, we remain a close-knit team: 10 women in charge of cleaning operations 2 maintenance staff 1 person managing commercial services and miguel, our operations assistant we work without a physical office and value autonomy, trust, and results. we believe that the best performance metric in hospitality is guest satisfaction. about the role: guest experience & commercial manager we’re looking for someone who is independent, entrepreneurial, and eager to build their own role. key responsibilities: be in constant digital communication with guests from booking to checkout provide all check-in information and answer any questions during the stay solve guest issues with empathy and efficiency visit properties regularly to stay familiar with the spaces and identify improvements occasionally attend high-value check-ins to create a personal connection commercial side (earn commission!) a big part of this role is to develop and manage partnerships with local experiences: beach clubs, boat rentals, walking tours, concierge services, and more. you’...
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