Job Opportunity in Hospitality & Guest Experience (Cartagena) Are you passionate about hospitality, guest relations, and creating meaningful experiences for travelers? We?re a fast-growing vacation rental company based in Cartagena, managing a portfolio of 19 apartments and one private house, mainly located in Centro, Getsemaní, Bocagrande, and Cabrero. After 3 years of organic growth, we are now looking for a versatile and proactive team member to join our small but dedicated crew. About Us Despite our growth, we remain a close-knit team: 10 women in charge of cleaning operations 2 maintenance staff 1 person managing commercial services and Miguel, our operations assistant We work without a physical office and value autonomy, trust, and results. We believe that the best performance metric in hospitality is guest satisfaction. About the Role: Guest Experience & Commercial Manager We?re looking for someone who is independent, entrepreneurial, and eager to build their own role. Key Responsibilities: Be in constant digital communication with guests from booking to checkout Provide all check-in information and answer any questions during the stay Solve guest issues with empathy and efficiency Visit properties regularly to stay familiar with the spaces and identify improvements Occasionally attend high-value check-ins to create a personal connection Commercial Side (Earn Commission!) A big part of this role is to develop and manage partnerships with local experiences: beach clubs, boat rentals, walking tours, concierge services, and more. You?ll: Upsell these services to guests during their stay Help us expand and negotiate new deals with partners Earn commission for every experience sold Play a key role in increasing revenue for both guests and the company Additional Responsibilities: Help improve our internal systems for guest communication, payment tracking, and activity sales Suggest better workflows and tools to optimize guest experience What We Offer: Freedom to manage your own time (no fixed office hours) Opportunity to build your own role in a growing company Flexible working style, with a focus on results over control Commission-based income on top of a base compensation (to be discussed based on your profile) Who We're Looking For: Based in Cartagena or willing to relocate Friendly, professional, and great at written communication Organized, responsive, and naturally curious Fluent in English and Spanish (written + spoken) Experience in hospitality or sales is a plus Interested? Send us your CV and a short message about why this role interests you ? and don?t forget to include your expected compensation. Let?s create something amazing for Cartagena?s visitors ? and grow together while doing it.