**about edu**: edu is an asx-listed company focused on delivering quality education in the health and community services sectors. we empower individuals towards meaningful careers through our two key businesses: - ** australian learning group (alg)** - vet provider for international students. learn more about alg. - ** ikon institute of australia (ikon)** - he provider for domestic and international students. learn more about ikon. **about you**: the offshore role is a permanent work from home and mid shift (1:00 pm - 10:00 pm colombia time) position. **key responsibilities** - ** student communication**: maintain clear communication with prospective students and agents, managing follow-ups for unconverted offers and providing timely updates ahead of course commencement. - ** document management**: issue ecoes from prisms and ensure all student records are maintained accurately in the student management systems. - ** student and agent relations**: provide exceptional customer service to agents and prospective students, ensuring a smooth admission process and gathering feedback to improve service. - ** compliance and quality assurance**: ensure compliance with all relevant legislation, including the esos act, rto standards, and higher education standards. support the team with quality assurance initiatives and continuous improvement processes. - ** general administration**: complete any other administrative tasks as directed by the international admissions manager. **education, experience, and skills** - a bachelors degree or higher is preferred. - at least...
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